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(Its the) Final Finals > 207 Final > Flashcards

207 Final Flashcards

1
Q

What is the name of the feature which is used for toll restriction to prevent system users from placing outgoing calls to charge area codes such as 900 or 976 which are commonly used by the entertainment or information services industry?

DAYUM PAT THIS SENTENCE

A

COS (Classes of Service)

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2
Q

With regards to Mitel programming software the Day Ring-In and NIght Ring-In types are programmed for each trunk under which option?

A

System\Devices and Feature Codes\CO Trunk Groups\92001

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3
Q

What should be considered when implementing Automatic Route Selection for a Mitel MiVoice 250 System?

A
  1. Programming a route group for each type of call
  2. Programming a facility route group for each type of call
  3. Programming the best routes for each type of call based on where the system is installed.
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4
Q

Yellow/Blue Blue/Yellow cross-connect cables should only be used when cross connecting digital cirtuits to where?

A

The PSTN.

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5
Q

By Default, what is the feature code for outgoing calls with reguards to the Mitel 250 HX controller we worked with this semester?

A

Feature Code 8

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6
Q

What are some of the components of the database restore process?

A
  • Performiong a database restore operation will cause the system to slow down.
  • The Mitel system will not allow you to login until after the database has been successfully restored.
  • Cancelling a restore operation causes the system to default the database and terminate the programming session.
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7
Q

What is the default state of the Mitel MiVoice 250HX controller’s DHCP server?

A

By default, the DHCP server is disabled.

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8
Q

The “ “ option allows system administrators to replace the MAC address of a programmed Mitel IP Phone with the MAC address of an unprogrammed Mitel IP Phone.

A

PIN replacement.

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9
Q

When installing and maintaining the Mitel MiVoice 250 Platform, who is responsible for knowing and complying with all regulations required for ensuring Emergency Outgoing Access at the location of both the main system and any remove communication phones?

A

The organization and persons performing the installation and maintenence is responsible.

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10
Q

What is the money saving feature that allows the Mitel MiVoice 250 system to be programmed to select the least expensive route for placing outgoing calls?

A

Automatic Route Selection (ARS)

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11
Q

Which feature functions the same as an elevator phone and provides users with the ability to place a predesignated intercom or outside call simply by lifting the handset on an SLT or Mitel compatable phone?

A

The House Phone Feature.

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12
Q

Which feature offers a Mitel phone user an easy way to archive calls? Can be used for training purposes, personal reference, or to keep a record of advice that has been given to a client in a situation such as a lawyer / client relationship?

A

The Record-A-Call feature

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13
Q

What are the most likely issues that can cause a user to have a working phone, but not the ability to initiate a page?

A
  1. User Error
  2. All phones in the paging zone are set to Do-Not-Disturb
  3. No phones are programmed to recieve pages.
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14
Q

What application answers and handles inbound calls to your assigned Mitel phone system without human intervention? Typically it provides menu-driven options through which callers can obtain information, perform tasks, or connect to a requested extension.

A

Auto-Attendant

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15
Q

Where in the DB programming software can you find the option to change the Time Display Format from 12 hour to 24 or vice versa?

A

System\Flags\Time Display Format\12 Hour\24 Hour

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16
Q

What would be the quickest and most effective way for an installer to reset the options under the folders System\IP Settings\DHCP Server Settings\Options if some or all of the optinos were deleted?

A

Default DHCP Server settings.

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17
Q

When a phone comes online, it searches for a valid license. What type of license would be required if an 85xx series telephone was added to your Mitel MiVoice HX controller?

A

Category E

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18
Q

What is the first thing a Mitel IP phone (5330, 5340, 5360, etc.) does when it is plugged in?

A

The IP phone attempts to get an IP address so it can communicate on the network.

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19
Q

What feature redirects a telephone call to another destination? The destination may be, for example, an internal extension, a mobile number, or another telephone number where the desired called party is available?

A

The Call Forward Feature

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20
Q

If you connect an FXS device to another FXS device, will the connection work?

A

Yes.

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21
Q

What Mitel setting should be enabled if your IP set fails to register asuming that the registration sequence was properly entered in the IP phone?

A

DHCP.

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22
Q

What percentage of cost savings can you gain by SIP trunking over a traditional PRI service?

A

25%

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23
Q

If a user picks up the handset on a registered Mitel 53xx series telephone, and there is no dial tone, what would be the most likely problem?

A

The handset is plugged into the incorrect port on the back of the phone.

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24
Q

What has to be done on a Mitel 52xx/53xx series phone if a PoE switch is not available for use?

A

A PoE adapter must be installed using an RJ-45 LAN port and an RJ-45 PoE port. This adapter needs to be connected to an AC voltage power source and the IP phone using RJ-45 patch cables.

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25
Q

If a user needed to make an outbound call to 553-2078 using the SLT located in your work area, what sequence of digits would need t obe dialed, assuming the default dialing plan has not been changed?

A

85532078
8 is the default number that prepends outbound calls on the SLT by default.

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26
Q

If the PIN registration code remains the default, what sequence needs to be entered to successfully register a 52xx/53xx IP phone?

A

***, extension number, hold key

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27
Q

What 3 elements are requred in order to operate a SIP trunk on a Mitel HX controller?

A
  1. SIP Provider
  2. Phone system with SIP compatable software
  3. Border Element (Gateway) to facilitate connections .
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28
Q

To troubleshoot the cause of the UNLICENSED alarm’s appearance on a 52xx/53xx series phone display, what should the installer do?

A

Verify that you have sufficient Category D licences in DB Programming.

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29
Q

What menu on the LCD panel provides a way to view and configure the IP address, subnet maks, default gateway, and DHCP options for the server?

A

The Network Menu.

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30
Q

What is the default extension number for the embedded voice processing system?

A

2500

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31
Q

What is the default paging code for paging zone 1?

A

9600

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32
Q

The MiVoice Office 250 is capable of connecting with other MiVoice Office 250 systems to form a network that supports many call processing features. This networking capability can be implemented using what kind of networking?

A

IP Networking.

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33
Q

When the SLT was added to your respective work area, which conductors within the existing cable should you have used?

A

White/Green, Green/White
and
White/Brown, Brown/White

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34
Q

Which feature codes allow the phone user to enable or disable the Dynamic Extension Express feature?

A

362, 363, and 364

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35
Q

What 4 troubleshootings can you use to help restore a 53xx series phone to its original configuration if it is accidentally configured in SIP mode?

A
  1. Power cycle the phone. While the phone is powering on press and hold * 0
  2. Power cycle the phone. When the phone is powering on press and hold * 78
  3. Press and hold both volume buttons
  4. Press and hold the blue button with the phone symbol.
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36
Q

Which DHCP option is used for TFTP communication, and which is used for call control addresses?

A

128 for TFTP
129 for Call control address.

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37
Q

What should be taken into consideration when adding DEI’s to an existing MiVoice 250 system?

A
  1. Perform a database backup.
  2. Perform a database save.
38
Q

Under which tab in the Mitel MiVoice 250 DB programming software would you find the option to restore a backup?

A

Operations.

39
Q

What is the default IP Phone extension?

A

1000.

40
Q

What is the name of the wizard menu that allows the installer to quickly configure a system with enough basic information to get the system up and running?

A

The Configuration Wizard.

41
Q

The DDM-16 can be removed from the system with the power on only when what indicator changes to green before you remove the module?

A

The Remove LED Indicator.

42
Q

What do you need to do before programming the system in DB programming if you are not running a DHCP server?

A

You need to provide site-specific IP addresses and other network information prior to programming the system.

43
Q

What menu contains the ability to manually reset the Mitel MiVoice 250 system from the LCD panel using the control buttons?

A

The System Menu.

44
Q

What is supported by each two port Loop Start Module (LSM-2) that is installed in a Mitel MiVoice 250 Hx controller?

A

One or two analog loop Start/CO Trunks.

45
Q

What are the 2 account types available in DB programming?

A

Support and Administrator

46
Q

What is the business phone system feature that allows a person to put a call on hold so another person within the organization can pick it up on a different phone?

A

System Park / Call Park / Parked Call

47
Q

If you are logged into the administrator mailbox, which sequence of digits allows you to assign custom recordings for Day and Night modes?

A

932.

48
Q

If you are working in a defaulted database, what is the system administrator’s mailbox number?

A

1000

49
Q

What would be the most likely cause if the Unified Voice Messaging files were corrupted on your system?

A

You are not running the most current software release.

50
Q

What setting has to be enabled to allow for programming the voice processing system while in offline mode?

A

Enable Voice Processor

51
Q

What are the additonal options provided to the voice mail administrator mailbox that are not found in regular mailbox subscriber settings?

A
  • Option to provide mailbox and group list maintenance
  • Option to record and select custom Audiotext recordings
  • Option to record and send broadcast messages to all subscribers of the Voice Mail System.
52
Q

Which prompt option enables or disables a custom message that identifies the voice processing system and automatically plays the greeting “Your call is being handled by the Voice Processing System” for incoming calls dialed from an external number?

A

The Identification Prompt.

53
Q

What does DDM stand for with respect to the Mitel MiVoice 250 system that you have worked with this semester?

A

Digital Desktop Module

54
Q

What are three precautions you should ahere to to prevent possible memory card corruption?

A

1.Do not place the memory card into any other PC
2.Do not use any other memory card other than the one provided by Mitel
3.Shutdown the system before removing or inserting the memory card.

55
Q

What are the three cabling installation stages that should be followed when installing UTP cabling?

A

Rough-In, Trim-out, Finish

56
Q

What is the cabling practice that can provide slack cable should the distribution frame be moved or the cable needs to be re-terminated at the patch panel?

A

Leaving a circular service loop.

57
Q

How can you power down the Mitel MiVoice 250 controller?

A

You can power down the controller using the LCD panel located at the front of the unit.

58
Q

What is the maximum loop limit for a digital telephone that is connected to a DDM016 installed in a Mitel HX Controller?

A

1200 Feet.

59
Q

Is there a power on switch located anywhere on the Mitel controller?

A

No.

60
Q

What is the first thing a cabling installer should adhere to before beginning any cabling project?

A

Surevy the work area.

61
Q

What is the default system account enabled in a brand new “online” DB programming session?

A

The Administrator Account.

62
Q

What menu in the DB programming session contains options to help manage the system’s backup and restore features?

A

The Operations Menu.

63
Q

What is the default password assigned to the administrator account of the Mitel controller?

A

itpassw

64
Q

What is the physical connection between the customer’s site and teh central office? This connection requires a dedicated pair of wires to form a circuit between the CO equipment room and the customer equpiment.

A

The Local Loop.

65
Q

What is another name for a single-user circuit on a telecommunication system which includes a single telephone number for billing purposes reserved for a specific user?

A

A telephone line or telephone circuit.

66
Q

With regards to telecommunications what does the term IDF mean?

A

Intermediate Distribution Frame

67
Q

Name 3 of the things you SHOULD NOT do when installing UTP Ethernet cabling?

A
  1. Don’t allow the cable to be sharply bent, twisted, or kinked
  2. Tie cables to electrical conduits, or lay cables on electrical fixtures
  3. Mix T568A and T568B wiring on the same installation.
68
Q

What connections should you be able to make at the back of the Mitel HX controller?

A
  1. System power cables
  2. a LAN connection
  3. Two single line devices
  4. two loop start trunks
69
Q

What controls the device capacity and feature availability on the MiVoice office 250 HX controller?

A

Licencing.

70
Q

What is another name for an endpoint or phone if reference to the endpoint and it’s environment are required or intended?

A

Extension.

71
Q

What alarm will be triggered if attempts to use IP phones or digital telephones that are programmed in the DB Programming without having apropriate IP phone or digital phone licences?

A

Alarm 127.

72
Q

What color should the designation strip label be when identifying the Tie To IDF and or the Tie To MDF?

A

Blue

73
Q

What could you see if you were looking directly at the front of a Mitel HX controller?

A
  1. Status Indicators
  2. Control Buttons
  3. Two USB Ports
74
Q

What is the term in the telephony industry used to describe a physical, hardwired connection between two different termination points such as from a Mitel DDM-16 circuit to a voice jack installed at the work area?

A

Cross Connect

75
Q

The VDV multimedia tester performs a specific test that can identify
installation wiring errors, check for end-to-end pin-to-pin connectivity, and
can detect if there are any crossovers, shorts, split pairs, reversed pairs,
opens or breaks or any other miswires in your network cabling. What test
am I referring to?

A

Wire map.

76
Q

What would be the most likely cause if the Unified Voice Messaging files were corrupted on your Mitel MiVoice 250 system?

A

You are not running the current software release.

77
Q

How can you tell where a circuit is located based on the name of the circuit?
(For example: 01.02.03)

A

The first number = The Expansion
The second number = The bay it’s installed into
The third number = The circuit or spot on the 25 pair cable.

01.02.03 would be installed in Bay 2 and would be the White/Green, Green/White pair. (Pair 3)

78
Q

Name some things you should not do when installing UTP cabling.

A
  • Lay cables on light sources
  • Kink Cables by bending past 90 degrees
  • Tie to pipes or existing cabling
  • Break the half inch rule (untwist pairs more than a half inch)
79
Q

What sequence of digits allows you to assign custom recordings for day and night modes from the Administrator mailbox?

A

931 ( record a greeting) 932 (assign a greeting)

80
Q

What color cross connect is used for connectivity between equipment rooms, horizontal cross-connects, and intermediate cross-connects?

A

White/blue, Blue/White

81
Q

What is the maximum loop limit for a digital telephone connected to a DDM-16 installed in a controller?

A

1200ft

82
Q

Assuming that all the cross connects have all been properly terminated from the PSTN
simulator to your assigned MDF and you have correctly configured the database, what
troubleshooting method would be most effective in confirming dial tone entering the LS
port?

A

Plug the SLT directly into the UTP cable (Central office line) at the back of the Mitel controller. If you have dial tone, then the phone is working correctly.

83
Q

In terms of telecommunications, what does MDF stand for?

A

Main Distribution Frame.

84
Q

Disconnect supervision is a term used in telephone describing signalling between the
telephone exchange (pstn) and a connected party used to indicate that the connected call
is being disconnected. The PSTN in our lab does not provide disconnect supervision. If
the assigned number on the practical (55x-xxx) is still showing busy after you hang up
from making an outside call, what is the most efficient and effective way to release the
line so another outside call can be placed?

A

Unplug the phone cable from the back of the loop start port on the back of the Mitel, or unplug from the PSTN simulator / Remove jumpers for the PSTN.

85
Q

Can you remove the DDM-16 from the HX controller if the device is running and a database is configured?

A

Yes you can remove it if you loosen the screw, hold the lever until the green LED comes on, and then relocate it.

However, if a database upload is happening, do not do this as it could damage the DDM.

86
Q

How many circuits are available for each Digital Desktop Module installed in a system?

A

Each DDM offers up to 16 circuits, and 3 DDMs can be installed in a controller at one time.

87
Q

How is licensing associated with a Mitel System?

A

Licensing is provided using a Seralized compact flash card.

88
Q

How can you link 2 or more MIVoice systems to form a network which appears as one integrated system to users?

A

Systems can be linked using a T1/E1/PRI Module

89
Q

What provides basic voice messaging services and optional email syncrhonizatoin for users and runs on the linux operating system and does not support fax-on-demand or buffered SMDR?

my eyes are twitching extra at this one

A

Unified Voice Messaging (UVM)

90
Q

What abilities does the system administrator mailbox have?

A
  • Assign voicemail mailboxes
  • Create and select custom audiotex recordings
  • Record broadcast messages
  • Customize or reinstate voice mail prompts
  • Perform group list maintenance

(Its the) Final Finals (2 decks)

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