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2021 Evidence Document > 2021 Evidence Document > Flashcards

2021 Evidence Document Flashcards

1
Q

Since what year was LLS inception as a service?

A

1982

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2
Q

What year did we start our Video Interpreting Solution?

A

Since 2004

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3
Q

What year did we start our Onsite Interpreting Solution?

A

Since 2009

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4
Q

When did Fluent start onsite interpreting as a business?

A

Since 1991

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5
Q

What year did we start Translation and Localization?

A

Since 1992

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6
Q

What year did we start our Testing and Training Solution?

A

Since 2002

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7
Q

How many clients does LanguageLine service?

A

More than 30,000

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8
Q

What is our client retention rate?

A

98%

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9
Q

What is LanguageLine solutions rank for Language service providers in the world based on revenue in Common Sense Advisory?

A

3rd Largest

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10
Q

What is LanguageLine Solutions rank for interpretation in the world?

A

Ranked 1st / we are larger than the next 9 interpreting providers combined

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11
Q

What percentage does LanguageLine support top 10 Fortune companies?

A

90%

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12
Q

What percentage of 5-star Medicare Contracts does LanguageLine Support?

A

90%

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13
Q

how many Deaf and hard of hearing speakers are in USA?

A

over 10 Million

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14
Q

How many interactions do we handle each year?

A

Over 53 Million

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15
Q

How many languages do we offer for Over the Phone Interpreting?

A

240 Languages

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16
Q

How many Video Languages do we support?

A

41 including American Sign Language

17
Q

How many Onsite interpreting languages are offered across the U.S?

A

100+ Languages

18
Q

How many languages can we offer for translation and localization?

A

340+ languages

19
Q

How many languages can we offer for testing?

A

55 languages

20
Q

How many Domestic on demand interpreters do we have?

A

4,495

21
Q

How many Global on demand interpreters do we have?

A

10,388

22
Q

What is the total number of on demand interpreters?

A

14,883

23
Q

What percentage of LanguageLine Certified employee interpreters vs percentage of LanguageLine Certified independent contractor?

A

Employee: 95%

Independent Contractors: 5%

24
Q

What is our SLA Connect Time (Seconds)?

A

Spanish: 30
Next 9: 45
All others: 60

25
Q

What is LLS’s average length of calls in 2020?

A

12.5 Minutes

26
Q

What is our average monthly call count?

A

4.1 Million

27
Q

What is our platform availability commitment? How did we perform

A

Our Commitment: 99.99%

Our performance for 2020: 100%

28
Q

What is our video Fill rate?

A

95%

29
Q

How many Onsite Requests in the U.S in 2020?

A

95,678

30
Q

What is our Onsite Fill rate?

A

98.4%

31
Q

How many Tests and Trainings given in 2020

A

Tests: 8,528
Trainings: 306

32
Q

How many work at home audits di we perform on our U.S and Global workforce in 2020?

A

3,182

33
Q

How many Audits did LLS complete in 2020?

A

769

34
Q

What is our system called that monitors video agents image?

A

VIQRAM

2021 Evidence Document (1 decks)

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