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MB2-710 > 2016-March > Flashcards

2016-March Flashcards

1
Q 
What type of Client Access License provides access to all features of Microsoft Dynamics CRM?
A. Basic
B. Essential
C. Professional
D. User
A

C. Professional

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2
Q 
Which of the following does the CRM Server Setup program install if it is present?
A. Microsoft SQL Reporting Services
B. Internet Information Services
C. Micorsoft SharePoint
D. Microsoft SQL Server
A

B. Internet Information Services

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3
Q 
Which Microsoft Dynamics CRM Server role is responsible for handling data imports?
A. Web Application Server
B. Asynchronous Processing Service
C. Sandbox Processing
D. Deployment Tools
A

B. Asynchronous Processing Service

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4
Q 
Which of the following browsers is not supported for Microsoft Dynamics CRM?
A. Internet Explorer 10
B. Internet Explorer 11
C. Chrome
D. Internet Explorer 9
A

D. Internet Explorer 9

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5
Q 
Which of the following license types includes access to Microsoft Dynamics Marketing?
A. Enterprise
B. Professional
C. Sandbox Instances
D. Production Instance
A

A. Enterprise

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6
Q 
How much storage is included with all Microsoft Dynamics CRM Online production subscriptions?
A. 1GB
B. 5GB
C. 50GB
D. Unlimited
A

B. 5GB

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7
Q

You add a user to Office 365 with the Service Administrator role. The user can access Microsoft Dynamics CRM Online but cannot view sales records. What should you do?
A. Change the access type on the user record in CRM to Read/Write
B. Assign the user a CRM license
C. Assign the user at least one security role
D. Make the user an Office 365 Global Administrator

A

B. Assign the user a CRM license

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8
Q

You have a Microsoft Dynamics CRM Online subscription with 10 user subscription licenses. In CRM there are 10 users of which one is disabled. You need to add a new member of staff to CRM. What should you do first?
A. Create the user in CRM
B. Delete the disabled user in CRM
C. Purchase a user subscription license
D. Create the user in the Office 365 Administration Center

A

D. Create the user in the Office 365 Administration Center

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9
Q 
How many non-interactive users can be created for an instance of Microsoft Dynamics CRM Online?
A. One
B. Five
C. Ten
D. Twenty-five
A

B. Five

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10
Q

With which of the following is a non-production instance of Microsoft Dynamics CRM Online included free of charge?
A. Any subscription with 1 production instance and 25 or more professional user subscription licenses
B. A non-production instance is never included free of charge
C. Any subscription with more than 5 production instances
D. Any subscription with 1 production instance and 10 or more professional user subscription licenses

A

A. Any subscription with 1 production instance and 25 or more professional user subscription licenses

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11
Q 
Which of the following actions cannot be performed on a production instance?
A. Reset
B. Full Copy
C. Switch type
D. Minimal Copy
A

A. Reset

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12
Q

At what level does the storage limit for Microsoft Dynamics CRM Online apply?
A. For each instance
B. For all instances in a tenant
C. One limit for all production instances and another for all non-production instances in a tenant
D. For all instances in a subscription

A

D. For all instances in a subscription

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13
Q

When are updates to Microsoft Dynamics CRM Online applied?
A. As soon as an administrator approves the update
B. After the administrator approves and schedules the update
C. As soon as the update is made available by Microsoft
D. One month after the update is made available by Microsoft

A

B. After the administrator approves and schedules the update

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14
Q

You need to find out when an instance will be updated? What should you do?
A. Log a support call with Microsoft
B. Look in the Settings area of the CRM web application
C. Look in the CRM Online Administration Center
D. Look in the Office 365 Administration Center under Subscriptions

A

C. Look in the CRM Online Administration Center

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15
Q 
Which of the following services is required to use OneNote integration with Microsoft Dynamics CRM Online?
A. Office 365 Groups
B. Exchange
C. SharePoint Online
D. Yammer
A

C. SharePoint Online

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16
Q

Which of the following features does Parature provide?
A. Document management
B. Private social network for an organisation
C. Self-service portals
D. Marketing

A

C. Self-service portals

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17
Q

You have integrated Microsoft Dynamics CRM with Office Groups. In Microsoft Dynamics CRM, where would you see Office Group conversations?
A. In a dashboard component
B. On the form for a record
C. In the related items area for a record
D. In the Document Management area under Settings

A

C. In the related items area for a record

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18
Q

Where are files uploaded to OneDrive for Business from within a Microsoft Dynamics CRM record stored?
A. In the Microsoft Dynamics CRM database
B. In the same SharePoint site as OneNote documents
C. In the same OneDrive for Business site for documents uploaded from within Office 365
D. In a sub-site of the same SharePoint site as OneNote documents

A

C. In the same OneDrive for Business site for documents uploaded from within Office 365

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19
Q 
What is the earliest version of Microsoft Office that is supported for the installation of Microsoft Dynamics CRM 2016 for Outlook?
A. Office 2003
B. Office 2007
C. Office 2010
D. Office 2013
A

C. Office 2010

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20
Q

A user has access to two Microsoft Dynamics CRM instances and wants to know whether he or she can access and work offline with both organizations in Microsoft Dynamics CRM for Outlook. How should you advise the user?
A. This is possible; both organizations can be made available offline. Run the Configuration Wizard to add both organizations.
B. Only one organization can be configured.
C. Create two user accounts. Configure an organization for each user account.
D. This is possible; but only one organization can be made available offline. Run the Configuration Wizard to add both organizations.

A

D. This is possible; but only one organization can be made available offline. Run the Configuration Wizard to add both organizations.

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21
Q 
What should an administrator configure to prevent notes on contacts in Outlook being copied to CRM?
A. Server-side synchronization settings
B. Synchronization fields
C. System synchronization filters
D. User synchronization filters
A

B. Synchronization fields

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22
Q

Which of the following does not apply to the CRM for tablets app?
A. Entities can be made read-only
B. More than one dashboard can be shown
C. Form components can be hidden
D. The app can be configure to not show specific entities

A

C. Form components can be hidden

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23
Q

Which of the following applies when working offline in the mobile apps?
A. All synchronized records can be viewed
B. All synchronized records can be edited
C. New records can be created and edited before going online
D. New records can be created and linked to other new records before going online

A

C. New records can be created and edited before going online

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24
Q

An administrator needs to configure Microsoft Dynamics CRM to send and receive emails but does not want to install the Email Router. The organization uses Exchange Server 2010 On-premise. What should the administrator do?
A. Configure users to use Microsoft Dynamics CRM for Outlook
B. Use a forward mailbox
C. Configure users to use Server-Side Synchronization
D. Ask users to use the “All email messages” tracking option

A

A. Configure users to use Microsoft Dynamics CRM for Outlook

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25
Q

What is the purpose of email correlation?
A. To automatically link email records to relevant records in CRM
B. To automatically create email records in CRM
C. To automatically create contact records in CRM
D. To check for duplicate emails in CRM

A

A. To automatically link email records to relevant records in CRM

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26
Q 
Which feature allows for automatic email tracking without the CRM client for Outlook?
A. Correlation
B. Tracking Token
C. Folder tracking
D. Smart Matching
A

C. Folder tracking

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27
Q

Your Microsoft Dynamics CRM online instance is configured for server-side synchronization. Outgoing emails are being processed for all users except one. What is the most likely reason that emails are not being processed for the user?
A. The user does not have a mailbox record
B. The user’s mailbox record has not been tested
C. The email processing method has been set to “Microsoft Dynamics CRM 2016 Email Router”
D. The default synchronization method for Outgoing Email is set to “None”

A

B. The user’s mailbox record has not been tested

28
Q

Which of the following scenarios is not supported by server-side synchronization?
A. Microsoft Dynamics CRM Online with Exchange 2010 SP3 On-premise
B. Microsoft Dynamics CRM 2016 On-premises with Exchange Online
C. Microsoft Dynamics CRM 2016 On-premises with Exchange 2013 On-premise
D. Microsoft Dynamics CRM Online with Exchange 2013 SP1 On-premise

A

B. Microsoft Dynamics CRM 2016 On-premises with Exchange Online

29
Q

Which of the following features supported by server-side synchronization are not supported by the Email Router?
A. Automatic tracking of incoming emails
B. Forward mailboxes
C. Synchronizing appointments, contacts and tasks
D. Connecting to Exchange On-premise

A

C. Synchronizing appointments, contacts and tasks

30
Q

You recently deployed Microsoft Dynamics CRM Online for your organization. The owner asks if a new field can be added to the contact form. How should you advise the owner?
A. This is possible in the customization area in the web application
B. This is possible but only using custom code to programmatically create the field
C. Custom fields cannot be added to Microsoft Dynamics CRM online
D. Custom fields can only be added to custom entities

A

A. This is possible in the customization area in the web application

31
Q

You need to make changes to your Microsoft Dynamics CRM Online system but you want to test the changes before deploying them. What should you do?
A. Make a backup of the database for the Microsoft Dynamics CRM Online instance and use the backup to create a Microsoft Dynamics CRM On-premises deployment in which to make and test the changes
B. Package the changes in a solution on the production instance
C. Make a backup of the database for the Microsoft Dynamics CRM Online instance to use in case the changes need to be removed
D. Create a copy of the production instance in a non-production instance and make the changes in the non-production instance

A

D. Create a copy of the production instance in a non-production instance and make the changes in the non-production instance

32
Q 
Which of the following is not a license type for Dynamics CRM?
A. Enterprise
B. Basic
C. Essential
D. Foundation
A

D. Foundation

33
Q 
Which of the following steps takes place first?
A. Assign user records
B. Create user in CRM
C. Assign a user a security Role
D. Create user in the Office 365 Portal
A

D. Create user in the Office 365 Portal

34
Q 
Which kind of user will have immediate access to CRM when the user account is created in Office 365?
A. Salesperson
B. Premium
C. System Customizer
D. Global Administrator
A

D. Global Administrator

35
Q

To install the sample data you must:
A. Import an Excel Spreadsheet
B. Have a paid license of Dynamics CRM
C. Click on Sample Data in the Data Management section of CRM
D. Download the sample data from Microsoft

A

C. Click on Sample Data in the Data Management section of CRM

36
Q

Where should you develop and test application changes?
A. On your desktop
B. A new Business Unit in the production instance
C. Production Instance
D. Sandbox Instance

A

D. Sandbox Instance

37
Q

Where can you add a new instance to your subscription?
A. In the Administration area of Office 365
B. In the Solutions area of Dynamics CRM
C. In the Outlook Connector
D. In the Settings area of Dynamics CRM

A

A. In the Administration area of Office 365

38
Q 
If you make a Minimal copy of an instance, which of the following does not get copied from the source instance?
A. Customizations
B. Schema
C. Account Data
D. Users
A

C. Account Data

39
Q 
Which of the following email systems is not supported by the email Router?
A. POP3 Server
B. IMAP Server
C. SMTP Server
D. Exchange Server
A

B. IMAP Server

40
Q

Which of the following components are installed by the Microsoft Dynamics CRM Email Router?
A. Email Router Service
B. Microsoft Dynamics CRM Forward Mailbox
C. SMTP Server
D. POP3 Mail Server

A

A. Email Router Service

41
Q

Which of the following is responsible for monitoring a forward mailbox?
A. Email Router Service
B. Microsoft Dynamics CRM for Microsoft Office Outlook
C. Microsoft Dynamics CRM Server
D. Email Configuration Manager

A

A. Email Router Service

42
Q

A user has selected the “Email messages in response to CRM email” tracking option. The administrator has configured “Server-Side Synchronization or Email Router” as the incoming email option for the user. However, none of the user’s emails are appearing in CRM. What is the most likely reason?
A. The user does not have a forwarding rule configured.
B. The Email Router service is not running
C. The administrator has turned off Smart-Matching
D. The administrator has turned off Tracking Token matching

A

B. The Email Router service is not running

43
Q

Microsoft Dynamics CRM for Outlook is manually installed on a computer without offline capability. What must a user do to make offline capability available?
A. Run the Configuration Wizard
B. Click Go Offline
C. Reinstall Microsoft Dynamics CRM for Outlook
D. Nothing

A

B. Click Go Offline

44
Q

User A changes the estimated close date of an opportunity while offline. While the user is offline, User B closes the opportunity in the Web application with a status of Won. What happens when User A goes back online?
A. The change to the estimated close date is lost
B. A new opportunity is created using the details from the offline database on User A’s computer.
C. User A is presented with an option to re-open the opportunity to allow the estimated close date to be updated.
D. The estimated close date is updated

A

A. The change to the estimated close date is lost

45
Q

Which of the statements regarding Microsoft SQL Server and Microsoft Dynamics CRM is true?
A. The Microsoft Dynamics CRM and Microsoft SQL Server computers can be in the same domains.
B. Microsoft Dynamics CRM and Microsoft SQL Server must be installed on the same computer.
C. The Microsoft SQL Server must not host any database applications apart from Microsoft Dynamics CRM.
D. 64- bit edition of Microsoft SQL must be used.

A

D. 64- bit edition of Microsoft SQL must be used.

46
Q 
Which type of Microsoft SQL Server instance is supported for the Microsoft Dynamics CRM databases?
A. Named or default instance
B. Default instance only
C. Named instance only
D. Dedicated instance
A

A. Named or default instance

47
Q 
Microsoft Dynamics CRM Reporting Extensions is not installed in your deployment of Microsoft Dynamics CRM. Which of the following reports will run?
A. Default reports
B. Custom SQL-based reports
C. Custom Fetch-based reports
D. Fetch-based wizard reports
A

B. Custom SQL-based reports

48
Q

What is the purpose of Microsoft Dynamics Reporting Authoring Extension?
A. Required to write custom Fetch-based reports.
B. Required to write custom SQL-based reports
C. Required to use the report wizard
D. Required to schedule reports

A

A. Required to write custom Fetch-based reports.

49
Q

Which of the following components is required to install Microsoft Dynamics CRM Server?
A.Microsoft Dynamics CRM Email Router
B. Microsoft SQL Reporting Services
C. Microsoft Dynamics CRM Reporting Extensions
D. Microsoft Exchange

A

B. Microsoft SQL Reporting Services

50
Q 
You completed an installation of Microsoft Dynamics CRM Server on a computer called APP1 and specified that setup should create the website using the default settings. You also created a DNS entry called CRM that is an alias to APP1. Which URL should you use to connect to the Microsoft Dynamics CRM web application?
A. http://crm
B. http://app1:5555
C. http://crm:80
D. http://app1
A

B. http://app1:5555

51
Q

Which of the following tasks can be completed using Deployment Manager?
A. Delete an organization
B. Add new users to an organization
C. Change the binding for the Microsoft Dynamics CRM website
D. Move the organization database to a new SQL Server

A

A. Delete an organization

52
Q

You have been asked to change the display name for a Microsoft Dynamics CRM organization. What should you do?
A. In Deployment Manager, delete the organization and then import it. Change the name during import.
B. Make the change in the Microsoft Dynamics CRM configuration database.
C. Edit the organization properties in Deployment Manager.
D. Rename the database for the organization in SQL Server Management Studio.

A

C. Edit the organization properties in Deployment Manager.

53
Q

If you upgrade to Dynamics CRM 2015, but keep Dynamics CRM 2013 for Office in place, which of the following is true?
A. There will be no data from CRM in Outlook.
B. Users can access data, but the offline capability will not work
C. Users can access all data and use offline capability
D. Outlook will stop working

A

B. Users can access data, but the offline capability will not work

54
Q

A user has selected the “Email messages in response to CRM email” tracking option. The administrator has configured “Server-Side Synchronization or Email Router” as the incoming email option for the user. However, none of the user’s emails are appearing in CRM. What is the most likely reason?
A. The user does not have a forwarding rule configured.
B. The Email Router service is not running.
C. The administrator has turned off Smart-Matching.
D. The administrator has turned off Tracking Token matching.

A

B. The Email Router service is not running.

55
Q

You must change the account that is used by the Microsoft Dynamics CRM asynchronous processing service. What should you do?
A. Use the Deployment Manager
B. Reinstall Microsoft Dynamics CRM Server
C. Run a repair operation on Microsoft Dynamics CRM Server
D. Change the logon account for the service

A

C. Run a repair operation on Microsoft Dynamics CRM Server

56
Q

You must delete all Matchcode Update system jobs. What should you do?
A. Use Advanced Find to search for the relevant jobs and then delete them.
B. Wait for the bulk delete system job to delete them.
C. Delete the jobs from the list in System Jobs.
D. Use the Bulk Deletion Wizard.

A

D. Use the Bulk Deletion Wizard.

57
Q

Which of the following best describes whether update rollups can be uninstalled?
A. Yes
B. No
C. Depends on the update rollup
D. Only manually installed updates can be uninstalled

A

C. Depends on the update rollup

58
Q

You import an organization into a deployment. You then try to create a new email server profile with a user name and password, but are unable to do so. What should you do?
A. In the Microsoft Dynamics CRM web application, activate data encryption.
B. In the Microsoft Dynamics CRM web, change the data encryption key.
C. In Deployment Manager, disable data encryption.
D. In Deployment Manager, change the data encryption key.

A

A. In the Microsoft Dynamics CRM web application, activate data encryption.

59
Q 
You configure Active Directory Federation Services to issue security tokens for users. What are the individual pieces of data inside a token called?
A. Credentials
B. Signatures
C. Trusts
D. Claims
A

D. Claims

60
Q

Which authentication model does Microsoft Dynamics CRM Online support?
A. Client certificates
B. Direct authentication to Active Directory
C. Forms authentication
D. Authentication to Active Directory through a Security Token Services server

A

D. Authentication to Active Directory through a Security Token Services server

61
Q 
A user has a Basic license for Microsoft Dynamics CRM. For which two objects does the user have read-only access? Each correct answer presents a complete solution.
A. Leads
B. Cases
C. Opportunities
D. System dashboards
A

B. Cases

C. Opportunities

62
Q

You have a Microsoft Dynamics CRM Server. The base language is English. All users access Microsoft Dynamics CRM Server by using Microsoft Dynamics CRM for Outlook. Spanish is the primary language for some users. You need to ensure that Spanish language menus and help content appear for the Spanish-speaking users. Which two actions should you perform? Each correct answer presents part of the solution.
A. From the Microsoft Dynamics CRM application settings area, import the Spanish Language Pack solution.
B. On the Microsoft Dynamics CRM Settings page, enable the Spanish Language Pack.
C. From each computer that runs Microsoft Dynamics CRM for Outlook, install the client Spanish Language Pack.
D. From the Solutions area in Microsoft Dynamics CRM, export translated text strings for each entity.

A

B. On the Microsoft Dynamics CRM Settings page, enable the Spanish Language Pack.
C. From each computer that runs Microsoft Dynamics CRM for Outlook, install the client Spanish Language Pack.

63
Q 
You configure Active Directory Federation Services to authenticate users to Microsoft Dynamics CRM Online. Which component is responsible for authenticating the user credentials?
A. Microsoft Dynamics CRM
B. Secure Token Service
C. Active Directory
D. Active Directory Federation Services
A

C. Active Directory

64
Q

What is the main purpose of installing Microsoft Dynamics CRM server roles on different computers?
A. To host multiple organizations
B. To provide protection against the failure of a computer
C. To balance the processing load across several servers
D. To direct network traffic to the computer with the lightest load

A

C. To balance the processing load across several servers

65
Q 
You are installing a new Microsoft Dynamics CRM deployment that uses a clustered Microsoft SQL Server. Which SQL Server computer name should you specify in the Microsoft Dynamics CRM Installation?
A. Witness Computer
B. Mirrored Database computer
C. Virtual Server
D. The active server in the cluster
A

C. Virtual Server

MB2-710 (1 decks)

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