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SWA info > 2015 > Flashcards

2015 Flashcards

Good to know info

1
Q

Our Mission

A

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

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2
Q

Our Purpose

A

Connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

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3
Q

Our Vision

A

To become the world’s most loved, most flown, and most profitable airline.

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4
Q

Our Values

A

Live the Southwest Way
.Warrior Spirit
.Servant’s Heart
.Fun-LUVing Attitude

Work the Southwest Way
.Safety and Reliability
.Friendly Customer Service
.Low Costs

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5
Q

Triple Bottom Line

A

Performance, People, and Planet

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6
Q

Approx stock price

A

$57

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7
Q

Chairman of the Board and Chief Executive Officer

A

Gary C. Kelly

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8
Q

President

A

Tom Nealon

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9
Q

Chief Operating Officer

A

Michael G. Van De Ven

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10
Q

Executive Vice President and Chief Commercial Officer

A

Robert E. Jordan

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11
Q

Date of first flight?

A

June 18, 1971

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12
Q

approx number of employees?

A

53,000

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13
Q

Average number of peak daily departures?

A

3,900

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14
Q

Number of destinations?

A

101 across 8 countries (98 domestic)

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15
Q

How many customers are carried annually?

A

100M

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16
Q

What is “The Southwest Effect?”

A

lowering fares, increasing traffic when SWA enters a market

17
Q

Number of consecutive years of profitability?

A

44, unmatched!

18
Q

First year of $1B in revenue?

A

1989

19
Q

What year to be the first airline to offer ticketless travel?

A

1994

20
Q

What year to be the first major to post a website?

A

1996

21
Q

What year was the first destination outside 48 states?

A

2013 Puerto Rico

22
Q

When was the first quarterly dividend?

A

Q4 1976

23
Q

Number of aircraft?

A

ended 2016 with 723 aircraft total.
expected to decrease the Company’s fleet to 703 aircraft by year-end 2017. For 2018, the Company’s current firm aircraft commitments would result in 743 aircraft by year-end 2018.

24
Q 
Average length of 
passenger haul (miles)?
A

980

25
Q

Average number of daily flights per plane?

A

6 flights (approx 11hrs/day)

26
Q

Boeing launch customer for?

A

-300, -500, -700

27
Q

Annual 2016 total operating revenues increased 3.1 percent, year-over-year, to a record ?

A

$20.4B

28
Q

Average fare in 2015?

A

$154.85

29
Q

shortest route?

A

AUS-HOU (148mi)

30
Q

longest route?

A

LAX-LIR (Liberia, Costa Rica 2627 mi)

31
Q

2015 top 6 airports?

A 
MDW 239
LAS
BWI
DEN
PHX
DAL 180
32
Q

Chairman Emeritus?

A

Herb Kelleher

33
Q

President Emeritus?

A

Colleen Barrett

34
Q

Number of pilots?

A

8418

35
Q

Domiciles?

A
  1. ATL BWI MCO MDW DEN DAL HOU PHX LAS OAK
36
Q

Executive Vice President and Chief Financial Officer

A

Tammy Romo

37
Q

Vice President Flight Operations

A

Alan Kasher

38
Q

Vice President People

A

Julie Weber

39
Q

Senior Vice President Operations

A

Alfred “Jack” Smith

SWA info (1 decks)

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