2015

Question 1

Our Mission

Answer 1

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Question 2

Our Purpose

Answer 2

Connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

Question 3

Our Vision

Answer 3

To become the world’s most loved, most flown, and most profitable airline.

Question 4

Our Values

Answer 4

Live the Southwest Way
.Warrior Spirit
.Servant’s Heart
.Fun-LUVing Attitude

Work the Southwest Way
.Safety and Reliability
.Friendly Customer Service
.Low Costs

Question 5

Triple Bottom Line

Answer 5

Performance, People, and Planet

Question 6

Approx stock price

Answer 6

$57

Question 7

Chairman of the Board and Chief Executive Officer

Answer 7

Gary C. Kelly

Question 8

President

Answer 8

Tom Nealon

Question 9

Chief Operating Officer

Answer 9

Michael G. Van De Ven

Question 10

Executive Vice President and Chief Commercial Officer

Answer 10

Robert E. Jordan

Question 11

Date of first flight?

Answer 11

June 18, 1971

Question 12

approx number of employees?

Answer 12

53,000

Question 13

Average number of peak daily departures?

Answer 13

3,900

Question 14

Number of destinations?

Answer 14

101 across 8 countries (98 domestic)

Question 15

How many customers are carried annually?

Answer 15

100M

Question 16

What is “The Southwest Effect?”

Answer 16

lowering fares, increasing traffic when SWA enters a market

Question 17

Number of consecutive years of profitability?

Answer 17

44, unmatched!

Question 18

First year of $1B in revenue?

Answer 18

1989

Question 19

What year to be the first airline to offer ticketless travel?

Answer 19

1994

Question 20

What year to be the first major to post a website?

Answer 20

1996

Question 21

What year was the first destination outside 48 states?

Answer 21

2013 Puerto Rico

Question 22

When was the first quarterly dividend?

Answer 22

Q4 1976

Question 23

Number of aircraft?

Answer 23

ended 2016 with 723 aircraft total.
expected to decrease the Company’s fleet to 703 aircraft by year-end 2017. For 2018, the Company’s current firm aircraft commitments would result in 743 aircraft by year-end 2018.

Question 24

Average length of 
passenger haul (miles)?

Answer 24

980

Question 25

Average number of daily flights per plane?

Answer 25

6 flights (approx 11hrs/day)

Question 26

Boeing launch customer for?

Answer 26

-300, -500, -700

Question 27

Annual 2016 total operating revenues increased 3.1 percent, year-over-year, to a record ?

Answer 27

$20.4B

Question 28

Average fare in 2015?

Answer 28

$154.85

Question 29

shortest route?

Answer 29

AUS-HOU (148mi)

Question 30

longest route?

Answer 30

LAX-LIR (Liberia, Costa Rica 2627 mi)

Question 31

2015 top 6 airports?

Answer 31

``` MDW 239 LAS BWI DEN PHX DAL 180 ```

Question 32

Chairman Emeritus?

Answer 32

Herb Kelleher

Question 33

President Emeritus?

Answer 33

Colleen Barrett

Question 34

Number of pilots?

Answer 34

8418

Question 35

Domiciles?

Answer 35

10. ATL BWI MCO MDW DEN DAL HOU PHX LAS OAK

Question 36

Executive Vice President and Chief Financial Officer

Answer 36

Tammy Romo

Question 37

Vice President Flight Operations

Answer 37

Alan Kasher

Question 38

Vice President People

Answer 38

Julie Weber

Question 39

Senior Vice President Operations

Answer 39

Alfred "Jack" Smith