201.00 Customer Service Flashcards
1
Q
A members evaluation as to whether or not they are empowered to provide exceptional customer service is determined by?
A
A. Is it the right thing for the customer?
B. Is it the right thing for the Dept?
C. Is it legal, ethical and nice?
D. Is it safe?
E. Is it on your organizational level?
F. Is it something you are willing to be accountable for?
G. Is it consistent with other departments values and policies?
