2.0 Tech Responsibilities Flashcards
What safety precautions should you take when handling computer components?
Use caution, remove jewelry from yourself, power equipment down and unplug it from any outlets(portable equipment, remove the battery)
What is the proper way to lift heavy objects?
Lift with your legs and not your back, wear a back brace, use a cart, or ask for help
What is Electrostatic discharge (ESD) and how can it be a hazard to electronic computer components?
ESD is the flow of electricity from one electrically charged object to another and it is hazardous because it can ruin computer components
What is the material safety data sheet(MSDS)?
Provides information related to potential hazards and safety precautions within an organization
What are some ways you can make a good impression on a client?
Be early, Follow the dress code, Be culturally sensitive, Respect privacy, Use proper language, Avoid distractions
How should you respond to a difficult client situation?
Acknowledge, Clarify, Have a positive attitude, be attentive, set expectations for actions you plan to take, follow up on any questions, be kind and not judgemental
What is change management?
The method used to ensure that changes are implemented as smoothly and efficiently as possible
What components are typically included in a change request?
Purpose, Scope, Plan, Risk analysis, Backout
What is a risk analysis?
What is likely to go wrong if we implement these changes?
Why is dust a hazard to a computer?
It will insulate PC components, trapping heat and shortening the life of your computer
What is the difference between a positive pressure system and a negative pressure system?
What causes EMI?
Motors, machinery, and fluorescent lights.
Which materials can you use to clean internal PC components?
Lint-free cloth, Compressed Air, Antistatic or micro-filtering vacuum, denatured or isopropyl Alcohol
What is a good tool to use to retrieve a screw that has fallen into a computer case?
Extension Magent
What type of electrical properties can a multimeter measure?
How does a loopback plug verify that a device can both send and receive signals?
