2 people in business

Question 1

Ch16. 128. Overdue

Answer 1

Money that has not been payed by the time expected

Question 2

129. Communication channels

Answer 2

Routes along which information might travel in a business

Question 3

129. Downward communication

Answer 3

Passing messages from the top of the organisation to those at the bottom

Question 4

130. Upward communication

Answer 4

Passing messages from the bottom of an organisation to those at the top

Question 5

130. Horizontal communication

Answer 5

Exchange of information between parties on the same level in an organisation’s hierarchy

Question 6

131. Internal communication

Answer 6

Communication between people inside the business

Question 7

131. External communication

Answer 7

Communication between the business and those outside such as customers, investors or the authorities

Question 8

131. Formal communication

Answer 8

Use of recognised channels when communicating

Question 9

131. Informal communication

Answer 9

Use of non-approved channels when communicating

Question 10

17. 142. Redemployment

Answer 10

Moving someone or something to a different place or job

Question 11

18. 152. Internal recruitment

Answer 11

Appointing workers from inside the business

Question 12

152. External recruitment

Answer 12

Appointing workers from outside the business

Question 13

19. 157. Unfair dismissal (repeated)

Answer 13

When a worker is dismissed illegally by a business

Question 14

157. Ombudsman

Answer 14

Someone who deals with complaints made by ordinary people against government, banks, insurance companies and so on

Question 15

163. Minimum wage

Answer 15

Minimum amount per hour, which most workers are entitled to be paid

Question 16

163. Apprenticeship

Answer 16

System of training new entrants to a trade or profession, often, but not always, younger workers, mostly on-the-job training but often with some college attendance

Question 17

163. Arrears

Answer 17

Money that you owe someone, or is owed to you, because you have not made, or have received, regular payments ate the correct intervals or amounts

Question 18

165. FTSE 100

Answer 18

Index that measures the share prices of the top 100 companies in the UK

Question 19

20. 167. Training

Answer 19

Process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

Question 20

167. Induction training

Answer 20

Training given to new employees when they first start a job

Question 21

168. On-the-job training

Answer 21

Training that takes place while doing the job

Question 22

168. Mentoring

Answer 22

Where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work

Question 23

168. Supervision

Answer 23

When you supervise someone or something

Question 24

168. Job rotation

Answer 24

Where employees alternate between different jobs during the course of their employment

Question 25

169. Off-the-job training

Answer 25

Training that takes place away from the work area

Question 26

21. 177. Job satisfaction

Answer 26

Pleasure, enjoyment or sense of achievement that employees get from their work

Question 27

177. Hygiene factors(Herzberg’s)

Answer 27

Things at work that result in dissatisfaction

Question 28

177. Motivators (Herzberg’s)

Answer 28

Things at work that result in satisfaction

Question 29

177. Job enrichment

Answer 29

Making a job more challenging and interesting

Question 30

177. Maslow’s hierarchy of needs

Answer 30

Order of people’s needs starting with basic human needs

Question 31

22. 184. Remuneration

Answer 31

Money paid to employees for their work or services

Question 32

184. Time rate

Answer 32

Paymen system based on the amount of time employees spend at work

Question 33

184. Gross pay

Answer 33

Pay before deductions, such as tax

Question 34

184. Net pay

Answer 34

Take home pay, this is, pay after deductions, such as income tax pension contributions or student loan repayments

Question 35

184. Overtime

Answer 35

Rate of pay above the normal rate to compensate employees for working extra hours

Question 36

185. Salary

Answer 36

Pay, usually to non-manual workers, expressed as a yearly figure but paid monthly

Question 37

185. Piece rate

Answer 37

Payment system where workers receive an amount of money for each unit produced

Question 38

185. Performance-related pay

Answer 38

Payment system designed for non-manual workers where pay increase are given if performance targets are met

Question 39

186. Bonus systems

Answer 39

Payment in addition to the basic wage for reaching targets or in recognition for service

Question 40

186. Commission

Answer 40

Payment based on the value of sales, usually a percentage of sales made

Question 41

187. Fringe benefits

Answer 41

‘Perks’ over and above the normal wage salary

Question 42

190. Design brief

Answer 42

Set of instructions about what a new product should look like or what features it should have

Question 43

23. 193. Formal organisation

Answer 43

Internal structure of a business as shown by an organisation chart

Question 44

193. Organisational chart

Answer 44

Diagram that shows the different job roles in a business and how they relate to each other

Question 45

194. Payroll officer

Answer 45

Someone who is responsible for the administration of worker’s pay in an organisation

Question 46

195. Accounts clerk

Answer 46

Someone who keeps records or accounts in an office

Question 47

196. Span of control

Answer 47

Number of people a person is directly responsible for in a business

Question 48

196. Centralised

Answer 48

Type of organisation system where most decisions are made at the top of the organisation and then passed down the chain of command

Question 49

196. Decentraised

Answer 49

Type of organisation system where decision making is pushed down the chain of command and away from the top

Question 50

24. 200. Trade unions

Answer 50

Organisations,usually in a particular trade or profession, that represent workers, especially in meetings with employers

Question 51

201. Contracts o employment

Answer 51

Written agreements between an employer and an employee in which each has certain obligations

Question 52

201. Unfair dismissal (repeated)

Answer 52

when worker is dismissed illegally by a business

Question 53

201. Employment tribunal

Answer 53

Court that deals with cases involving disputes between employers and employees

Question 54

202. Market orientated

Answer 54

Where a business focuses on the needs of consumers when developing products

Question 55

203. Wholesalers

Answer 55

Persons or businesses that buy goods from manufacturers and sell them in smaller quantities to retailers

Question 56

204. Pharmaceutical

Answer 56

Relating to the production of drugs and medicines

Question 57

204. Automotive

Answer 57

Relating to cars