2 MARKERS (chapter 4, 10, 12) Flashcards
Define TQM.
Total Quality Management is defined as a customer-oriented process and aims for continuous improvement of business operations. It ensures that all allied works (particularly work of employees) are toward the common goals of improving product quality or service quality, as well as enhancing the production process or process of rendering of services.
Define Service Quality.
Service quality is a measure of how an organization understands its users’ needs and fulfills their expectations. Understanding how to improve the service quality of your product is the key step to growth for any organization. Measuring and improving service quality is a valuable art.
Define Customer Retention.
Customer retention is a metric that measures customer loyalty, or the ability for an organization to keep its customers over time. In addition to identifying the number of loyal customers, customer retention can reflect or predict customer satisfaction, repurchase behavior, customer engagement and emotional ties to a brand.
Define Garment Defects.
Quality check in the garment industry is done right from the initial stages of sourcing raw materials- fabric and trims to the stage of the finished garment and packing. Quality of the product is required to establish the brand name and build the garment exporter’s reputation which in turn is related to consumer confidence, high sales and export.
Define QC Quality Control.
Quality control (QC) is the process of ensuring that a product meets the required standards. QC is a systematic approach to ensure that the final product meets all specifications, including quality, performance, appearance, size, and finish requirements.
Define Quality Standards.
Quality standards are defined as documents that provide requirements, specifications, guidelines, or characteristics that can be used consistently to ensure that materials, products, processes, and services are fit for their purpose.
Define Internal Auditing.
Internal audits help to put into practice new processes, promote accountability, and bring value to senior management and stakeholders alike. Internal auditing often does not encompass one field, but rather many facets of business operations, like compliance, financial reporting, operations, and legal affairs.
What does AATC stand for?
American Association of Textile Chemists and Colorists (AATCC).
What are AATC Standards?
AATCC Standards AATCC test methods, procedures, and monographs are developed by research committees through research, testing, and discussion, often taking several years of work. Simplicity, reproducibility, applicability, cost to perform, and the times to perform are all important considerations.
What are ASTM Standards?
The American Society for Testing and Materials, or ASTM International, is a society that consists of more than 30,000 members from around the globe. It includes academics, consultants, consumers, producers and general users.
Define WCM.
World class manufacturing is the philosophy of being the best, the fastest, and the lowest cost producer of a product or service. It implies the constant improvement of products, process and service to remain an industry leader and provide the best choice for customers, regardless of where they are in the process.
