2 Job specific fit

Question 1

What is the movement from Fair Treatment of Customers to Consumer duty?

Answer 1

• Movement from Fair Treatment of Customer to Delivery of good outcomes. What does this mean?
• FCA giving companies more flexibility by emphasising ‘outcome’ based approaches.
  Outcome VS ‘best interest’ which was more prescriptive/detailed
  o Principle and guidance, not as ‘tick-box’ driven by ‘compliant red-tape’
   more about ‘paradigm’ switch, with emphasis on breadth of operations.
  o Companies given more scope to understand there customers – Best Interests (TCF) vs outcomes (CD)?
  o More regulatory rigor and expectation to document/evidence value/outcomes

Question 2

7 Good understanding of lean principles and RCA techniques

Question 3

What areas of this role (industry) will you find most challenging (development area)?

Answer 3

Communication, story-telling (exploratory/explanatory) and selling a specific message

Solutions

1 Toastmasters

Question 4

5 Why is your strength a strength within insurance/industry - how does this enable you to be a team member/root-cause analyst?

Answer 4

Listener / appreciator of wide ideas / curiosity (Trying to dig into Powerapps, looking at competitors and PINN for ideas of dashboards ; curious about how other internal teams work outside of CR)