2. Job Requirements & Working Conditions Flashcards
What skills are needed in the H&C industry?
- Willing to learn and develop skills
- Hard working
- Flexible and adaptable
- Easy to talk to
- Good team member
What is the difference between and employee and a worker?
Employee is someone who works in the industry and has an employment contract, whearas a worker does not have an employment contract.
What skills does a hotel receptionist need?
- Good communication + customer service skills
- Ability to multi task and deal with problems
- Good organisational skills
What skills does a chef need?
- Knowledge of food safety and hygiene
- Wide range of practical cookery skills
- Ability to present food creatively
What skills would a barista need?
- Good organisation
- Knowledge of food safety and hygiene
- Able to use a variety of tools and equipment
What skills does a stock room manager need?
- Computer skills
- Good organisation
- Knowledge of food safety and hygiene
What are the laws on age?
- Working Time Directive states people under 18 cannot work more than 8 hours a day or 40 hours a week.
What are the laws on working hours in a week?
- Working Time Directive states that people must not be expected to work over 48 hours a week
What are the laws on days off and rests?
- Working Time Directive states people must have one day off work each week, and if they work over 6 hours they must have a rest break of at least 30 mins.
What are the laws surrounding wages?
- National Minimum Wage - the minimum amount you are paid each hour
- National Living wage - the minimum amount all working people 25 or over should earn.
Which employees have working hours?
Full time and part time have contracted hours, casual workers hours’ vary and zero-hours workers have no set hours or times.
Which employees are entitled to sick and holiday pay?
Full time and part time = Yes
Casual and zero hours = No
What extra payments may employees earn?
- Tips
- Service Charge
- Bonus payments
