2 Introduction to OSCM Flashcards

1
Q

What does OSCM stand for?

A

Operations and supply chain management

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2
Q

Define OSCM.

A

The design, operation and improvement of the systems that create and deliver goods and services

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3
Q

Define operation and supply chain management separately.

A

Operations: Processes that use an organization’s resources to transform inputs into outputs
Supply chain management: Processes that moves information and material to and from the operations processes where the transformation occurs

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4
Q

What are the five functional areas of operations?

A
  1. Marketing
  2. OSCM
  3. Finance / Accounting
  4. Human Resources
  5. Information Systems
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5
Q

What did Toyota do to help the New York Charity?

A

Help overhaul the operations of a soup kitchen in Harlem and a food pantry, significantly improving their operations.
From a 90 to 18 min wait at the soup kitchen and 3 min to 11 sec per box at the food pantry.

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6
Q

What are the three parts of the triple bottom line?

A
  1. People / Social
  2. Planet / Enviormental
  3. Profit / Economic
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7
Q

What conflict minerals?

A

Minerals required for many electronics are sourced from the Congo which used to be run by military groups with violent territory wars and being extracted using slavery, this began to change with pressures for companies to see the practices of their suppliers

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8
Q

What functional area can affect are three parts of the triple bottom line?

A

Operations and supply chain management (OSCM)

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9
Q

What is the blockchain in OSCM?

A

The blockchain creates a transparent view of who a company’s suppliers are through a secured chain of transactions that create a network

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10
Q

What areas of OSCM that AI can revolutionize? (6)

A
  1. Data management
  2. Efficiency
  3. Reconfiguration
  4. Capacity and Demand forecasting
  5. Inventory management
  6. Reducing cost, and boosting safety
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11
Q

What is a new mode of transport that could revolutionize the supply chain and why?

A

The hyperloop and is 4x the speed of a bullet train drastically improving the speed of the supply chain

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12
Q

What are two things that Amazon has to do to try to improve there OSCM?

A
  1. Warehouse robots that move shelves taking up less space
  2. Testing out drone delivery for packages
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13
Q

What did Mckinsey believe the new priorities of OSCM to be? (3)

A
  1. Resilience
  2. Agility
  3. Sustainability
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14
Q

What are the strategies to overcome uncertainty in the supply chain and mitigate risk? (3)

A
  1. Near-shoring
  2. Dual sourcing
  3. Increased inventory
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15
Q

What did Henry Ford do to be more sustainable when building the Model T?

A

He insisted his suppliers used certain dimensions for the crates for shipping materials, he then broke the crates down and used them for the floors on the Model T

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16
Q

What are the distinctions that manufacturing operations have that service operations don’t? (5)

A

Tangibility of a Product
Inventory of Output
Customer/ Process interaction
Market scope
Quality Measurement
*Slide 15

17
Q

What are OSCM strategies concerned with?

A

A long-term plan for determining how to best use the major resources of the firm so there is high compatibility between resources and the long-term corporate strategy

18
Q

What are the ways that OSCM can add value for the customer? (7)

A

Cost
Quality
Delivery
Flexibility
Service
Environmentalism
Social Responsibility

19
Q

What is the emerging OSCM strategy and give an example?

A

Information access, an example is Supply chain transparency through the blockchain or childcare webcams

20
Q

What are the high-level decision areas?

A

Structural/tangible and Infrastructure/intangible

21
Q

What are the structural/tangible considerations? (5)

A

Capacity
Distribution
Facilities
Process technology
Vertical integration

22
Q

What are the infrastructure/intangible considerations? (5)

A

Human resources
R&D
Organizational structure
Planning & control
Supplier relationship

23
Q

Risk Management Slide 20

A