2 - Creating a Guided Marine Experience Flashcards
What are the three main aspects of guest preparation before a guided marine experience?
1) Guest preparation, including signing indemnities and ensuring proper clothing and equipment; 2) Guest checks before the experience; 3) Guest briefing on rules, safety, and procedures.
Why is effective communication crucial in guiding?
Effective communication ensures that guests understand instructions, safety measures, and the natural environment. It involves both verbal and non-verbal communication and reduces the chance of miscommunication.
How should a guide approach wildlife during a guided experience?
A guide should approach wildlife cautiously, ensuring that both the guests and animals are comfortable and safe. It’s important to respect the animals’ space and avoid causing them stress.
What are the key components of good communication as a guide?
The key components include the sender, receiver, message, decoding, interference, and feedback. Managing these effectively ensures clear and successful communication.
What factors should a guide consider when briefing guests before a vehicle-bound guided experience?
The guide should cover rules about standing, noise, smoking, littering, communication signals, and any special interests of the guests, ensuring their comfort and safety throughout the experience.
Why is it important to brief guests before a guided marine experience?
Briefing guests is crucial to ensure they understand the rules, conditions, safety requirements, and emergency procedures, which helps in preparing them mentally and physically for the experience.
What are the three main stages of guest preparation before a guided experience?
1) Guest preparation, including prior day preparations and appropriate clothing; 2) Guest checks, such as medical conditions and necessary equipment; 3) Guest briefing on safety rules and the specific activity.
What are key considerations when briefing guests for a boat-based activity?
Inform guests about wearing life jackets, staying seated during the ride, being cautious with belongings, and the procedure in case of emergencies like a man overboard.
How should a guide manage guest checks before a guided coastal walk?
Ensure indemnities are signed, be aware of special medical conditions, check appropriate clothing and footwear, and ensure guests bring necessary items like hats, sunscreen, and water.
What are the principles of effective communication in guiding?
Effective communication involves clear verbal and non-verbal signals, managing interference, understanding your audience, and providing feedback to ensure the message is understood.
What are the six basic components of good communication?
The sender, the receiver, the message, decoding, interference, and feedback.
How should non-verbal communication be used effectively?
Non-verbal communication, such as eye contact, posture, and facial expressions, should align with verbal communication to convey sincerity and clarity. Context is critical in interpreting non-verbal cues.
What are the guidelines for positioning a vehicle during a guided experience?
Park in the shade when possible, position the vehicle to give guests the best view with the sun behind them, and consider wind direction to ensure guests are comfortable and can hear clearly.
How should a guide approach cross-cultural communication?
A guide should avoid slang, respect cultural differences, be aware of body language, and, if necessary, use a translator to ensure clear and respectful communication.
What is the role of silence in guiding?
Silence allows guests to absorb the environment and experience nature without constant commentary, making it a powerful tool in enhancing the overall experience.
