2. ATI: 2.Client-centered Care Flashcards
1
Q
client-centered care
A
provision of compassionate, culturally sensitive care that is based on the client’s physiological, psychological, sociological, spiritual, and cultural needs, preferences, and values
2
Q
client
A
individuals, families, groups, or communities
3
Q
client’s role
A
- focus of the care provided
- partner in making care-related decisions
- has cultural, ethnic, and social values considered
4
Q
goals of client-centered care
A
- higher level of client satisfaction with the care provided
- increased in the quality of care
- more efficient and cost-effective use of physical and financial resources
5
Q
nurse’s role
A
-member of the health care team that provides client-centered care
6
Q
knowledge and skills needed to provide client-centered care
A
- nursing process
- therapeutic communication
- cultural competence
- advocacy
7
Q
nursing process
A
- assessment
- analysis
- planning
- implementation
- evaluation
8
Q
therapeutic communication
A
- verbal
- active listening
- empathy
- use of touch
- clarification and summarization of clients’ statements
- non-verbal
- eye contact
- personal space
- facial gestures
- hand gestures
9
Q
verbal communication
A
- active listening
- empathy
- use of touch and silence
- clarification and summarization of clients’s statements
10
Q
non-verbal communication
A
- eye contact
- personal space
- body posture
- facial expressions
- hand gestures
11
Q
cultural competence
A
- understand differens between various cultures
- culture-specific perspectives
- health care
- birth
- death
- other life experiences
12
Q
culture-specific perspectives
A
- health care
- birth
- death
- other life experiences
13
Q
advocacy
A
- safe care
- quality care
14
Q
beginning student nurses
A
- begin with the nursing process
- communication skills are practiced
- cultural differences are explored
- advocacy is encouraged and supported
15
Q
advanced student nurses
A
- active on the health care team
- participate in managing client care that is in quality and cost-effective
- using the nursing process with confidence
- advocate for clients to ensure care is ethical and legal
