1st Pillar - Needs Assessment Flashcards
1
Who referred you to us? Which promotion were you coming in on and hoping to take advantage of?
2
What are the top 3 issues you’ve been experiencing & looking to get rid of?
3
I see here that you’ve been living here in this home for __ years, is that correct? Where was home before here? What made move to this area?
4
What do you do for a living? Do you work in or out of the house?
5
How long have you been thinking about getting the windows done? What put you in a better position now in comparison to the last 3 years.
6
Which rooms do you spend the most time in?
7
Let me ask you, do you notice any difference in temp from room to room in your house? Can you tell me more?
8
What do your normally keep the thermostat set to? Summer/Winter
9
What is important about the type of company you would like to use for this project?
10
What other projects have you done since you’ve lived here?
11
What concerns do you have about this project?
12
How can I make this a wonderful experience for you?
13
Tell me are there any other projects you are looking to get done? That I could help you or give you insight on?
14
Is there anyone else who’s opinion you value, or is there anyone else that has to help pick styles, colors, or anyone who is involved financial decision making process that should be here today? So you don’t need to discuss with anyone? Great!
15
When you do a large project such as this how do you normally pay for it?
