1st midterm Flashcards
All of the following decisions fall within the scope of operations management except for:
creating the company income statement
THe service sector makes up approximately what percentage of all jobs in the united states
86%
Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced T or F
false
productivity measurement is complicated by:
the fact that precise units of measure are often unavailable
Which of the following nets the largest productivity improvement?
Decrease input by 15%
_____- is the total of all outputs produced by the transformation process divided by the total of the inputs
multifactor productivity
Cost cutting in international operations can take place because of :
all of the above
An organizations strategy is the purpose or rationale for its existence T or F
false
A strategy is a
action plan to achieve a mission
according to the authors, which strategic concept allows firms to achieve their missions
differention, cost leadership, and response
A swot analysis determines
internal strengths and weaknesses and external opportunites and threats
Key success factors and core compentencies are synonyms T or F
false
Which statement is most accurate?
Approximately half of all outsourcing agreements fail
WBS stands for what project managment tools?
work breakdown structure
which statement regarding time cost tradeoffs in CPM networks is true?
crashing shortens the project duration by assigningmore resources to one or more of the critical tasks
which is not a type of qualitative forecasting?
moving average
identify 4 quantitative forecasting methods
market surevy
naive approach
moving average
seasonal
time series data may exhibit which behaviors
a;;
a graphical technique for defining the relationship between customer desires and product is
the house of quality
_____is the process for determining customer requirements and translating them to a attributes that each functional area can understand and act upon
quality function deployment
Which is NOT one of the major categories of costs associated with quality?
non of the above
What is the set quliaty standards developed by the international organization for standardization?
ISO 9000
Kaizen is the japanese term meaning
continous improvement
Identify the 7 tools of TQM
flow chart histogram check sheets spc fishbone
The process of identifying other organizations that are best at some facet of your operaitons and then modeling your organization after them is known as
benchmarking
a process is said to be in statistical control when assignable causes are the only sources of variation T or F
false
Mean charts and range charts comnplement one another for the SPC of variables, one detecting shifts in process average, the other detecting shifts in process dispersion T or F
true
the causes of variation in statistical process control are:
natural casues and assignable causes
