1st midterm

Question 1

All of the following decisions fall within the scope of operations management except for:

Answer 1

creating the company income statement

Question 2

THe service sector makes up approximately what percentage of all jobs in the united states

Answer 2

86%

Question 3

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced T or F

Answer 3

false

Question 4

productivity measurement is complicated by:

Answer 4

the fact that precise units of measure are often unavailable

Question 5

Which of the following nets the largest productivity improvement?

Answer 5

Decrease input by 15%

Question 6

_____- is the total of all outputs produced by the transformation process divided by the total of the inputs

Answer 6

multifactor productivity

Question 7

Cost cutting in international operations can take place because of :

Answer 7

all of the above

Question 8

An organizations strategy is the purpose or rationale for its existence T or F

Answer 8

false

Question 9

A strategy is a

Answer 9

action plan to achieve a mission

Question 10

according to the authors, which strategic concept allows firms to achieve their missions

Answer 10

differention, cost leadership, and response

Question 11

A swot analysis determines

Answer 11

internal strengths and weaknesses and external opportunites and threats

Question 12

Key success factors and core compentencies are synonyms T or F

Answer 12

false

Question 13

Which statement is most accurate?

Answer 13

Approximately half of all outsourcing agreements fail

Question 14

WBS stands for what project managment tools?

Answer 14

work breakdown structure

Question 15

which statement regarding time cost tradeoffs in CPM networks is true?

Answer 15

crashing shortens the project duration by assigningmore resources to one or more of the critical tasks

Question 16

which is not a type of qualitative forecasting?

Answer 16

moving average

Question 17

identify 4 quantitative forecasting methods

Answer 17

market surevy
naive approach
moving average
seasonal

Question 18

time series data may exhibit which behaviors

Answer 18

a;;

Question 19

a graphical technique for defining the relationship between customer desires and product is

Answer 19

the house of quality

Question 20

_____is the process for determining customer requirements and translating them to a attributes that each functional area can understand and act upon

Answer 20

quality function deployment

Question 21

Which is NOT one of the major categories of costs associated with quality?

Answer 21

non of the above

Question 22

What is the set quliaty standards developed by the international organization for standardization?

Answer 22

ISO 9000

Question 23

Kaizen is the japanese term meaning

Answer 23

continous improvement

Question 24

Identify the 7 tools of TQM

Answer 24

flow chart
histogram
check sheets
spc
fishbone

Question 25

The process of identifying other organizations that are best at some facet of your operaitons and then modeling your organization after them is known as

Answer 25

benchmarking

Question 26

a process is said to be in statistical control when assignable causes are the only sources of variation T or F

Answer 26

false

Question 27

Mean charts and range charts comnplement one another for the SPC of variables, one detecting shifts in process average, the other detecting shifts in process dispersion T or F

Answer 27

true

Question 28

the causes of variation in statistical process control are:

Answer 28

natural casues and assignable causes