1D Leadership skills Flashcards
What is organizational change management?
A mechanism that organization used to grow and improve to stay competitive
What are the two types of organizational change?
Incremental change in evolutionary change
What is incremental change?
Improves existing system processes are products to make them better
What is evolutionary change?
It replaces the existing systems processes are products with better ones
What are the steps to managing organizational change?
Change liters identify and communicate the underlying need for change that the people involved in an impacted by the change will buy into the need for the change; initiated change project and assemble a court team to lead the change effort
What are the two key elements of motivation?
They must have a clear understanding of what is expected Of them and meeting that expectation must be reinforced
What are Maslow’s hierarchy of needs
Self actualization; esteem; belonging; safety; physiological
What is knowledge transfer
Action of creating, organizing and capturing knowledge, and conveying that knowledge from one person or part of the organization to another
Indirect, to wear communications, which of the following is the most effective method to ensure congruent understanding
Engaging a feedback loop
What is the facilitator?
An individual who creates an environment with your team can direct its own work and effective facilitator structure of the activities of the team and guide the team through the problem-solving activities.
What does the leader of facilitator need to do for a meeting to be productive
Establish objectives for the meeting
Once the objectives are established what should the next step be
To determine how the team is going to accomplish the objectives during the meeting
What is one way communication?
When the center of a message communicate that message to the receiver without obtain feedback
What are the basic steps in the negotiation process
Preparing; proposing; debating in bargaining; closing
