1.9.14

Question 0

Promoting good public relations is part of the phlebotomist role because

Answer 0

A phlebotomist is a representative of the laboratory throughout the facility. Good public relations promotes a harmonious relationship with the staff patients often equate vein puncture with the overall hospital care

Question 1

Another name for blood bank is

Answer 1

Immunology

Question 2

Which department is responsible for administering oxygen therapy

Answer 2

Respiratory therapy

Question 3

The term phlebotomy is derived from the Greek words that literally translated mean

Answer 3

Vein incision

Question 4

Which of the following is an example of a barrier to effective communication with a patient

Answer 4

Doesn’t speak English
Is a very young child
Is emotionally upset
All of the above

Question 5

It is improper telephone protocol to

Answer 5

Hang up on angry callers

Question 6

Acknowledging patients beliefs, customs, and attitudes exemplifies diversity awareness

Answer 6

True

Question 7

Proof of participation in workshops to upgrade skills is required by some agencies to renew certification is called

Answer 7

Idk

Question 8

The area of the lane here testing involving diseases and the immune process is performed Is called immunohematology

Answer 8

False

Question 9

A phlebotomist who gets the specimen for the doctor even if he or she must take shortcuts and save time is exhibiting integrity

Answer 9

False

Question 10

Which if the following is not a phlebotomist a duty

Answer 10

Collecting blood
Performing laboratory computer operations
Starting intravenous lines
Transporting specimens to the lab

Question 11

With which other hospital department would the laboratory coordinate therapeutic drug monitoring?

Answer 11

Pharmacy

Question 12

Which duty is not performed by local public health agencies

Answer 12

Licensure of healthcare personal