1.4.1 Approaches to staffing

Question 1

Collective Bargaining

Answer 1

a method of determining conditions of work and terms of employment through negotiations between employers and employee representatives.

Question 2

Flexible workforce

Answer 2

A workforce that can respond in, quantity and type, to changes in market demand.

Question 3

Home workers

Answer 3

People who undertake regular work from home

Question 4

Industrial action

Answer 4

Disruptive measures taken by workers to apply pressure on employers when disagreements cannot be resolved

Question 5

Outsourcing

Answer 5

Getting other people or businesses to undertake work that was originally done in-house

Question 6

Multi-skilling

Answer 6

The process of increasing the skills of employees

Question 7

Trade unions

Answer 7

Organisations of workers that exist to promote the interests of the members

Question 8

Zero-hours contracts

Answer 8

A contract that does not guarantee any particular number of hours’ work