1.4 Recruitment and Staffing Flashcards
What is a flexible workforce?
A workforce that includes multi-skilling, part-time/temporary workers, flexible hours, and home working
A flexible workforce can adapt to changing business needs.
Define multi-skilling in the context of a flexible workforce.
Less staff needed, increases productivity/quality while costs reduce
What is outsourcing?
Contracting out work traditionally done in-house to an outside third party business
Examples include market research, accounting, legal, recruitment, and product development.
What distinguishes dismissal from redundancy?
Dismissal is termination for misconduct, while redundancy occurs when a job no longer exists due to lack of business or restructuring
What is individual bargaining?
Face-to-face discussion of terms/conditions of a worker’s contract without compromise
What is collective bargaining?
Representatives of all workers meet with management to discuss terms/conditions
Greater power but may lead to strikes if negotiations fail.
List some pros of a flexible workforce.
- Respond quicker to market changes
- Staff have more autonomy over work
- Greater career opportunities
- Lower travel problems
- Convenient planning of working day
List some cons of a flexible workforce.
- Lower morale/motivation
- Less social interaction
- More distractions
- Employers need to trust staff
What is the first step in the recruitment and selection process?
Identify vacancy
What is internal recruitment?
Workers already in a business apply for a new role
Favored due to known track record, loyalty, and fit with company culture.
What are the types of training?
- Induction
- On-the-job
- Off-the-job
What is induction training?
Includes company policy, health and safety, introduction to colleagues, and job role
What is a tall hierarchy?
A structure with many levels of management and a narrow span of control
What are the characteristics of a decentralised structure?
- Authority given to divisions
- Faster decision making
- Separate budgets for each division
What does Maslow’s Hierarchy of Needs include?
Five levels: Physiological needs, Safety needs, Social needs, Esteem needs, Self-actualization
True or False: Demotivation can lead to high absenteeism.
True
What are financial incentives to improve employee performance?
- Piecework
- Commissions
- Bonus
- Profit Share
- Performance related pay
What is Herzberg’s Two Factor Theory?
Distinguishes between motivators and hygiene factors for employee motivation
What is the role of a leader?
Leading a group/organization and creating a meaningful vision
Differentiate between autocratic and democratic leadership.
- Autocratic: Leaders make all decisions
- Democratic: Leaders offer guidance and allow participation in decision making
What are the benefits of job rotation?
- Multiskilled workers
- Less boring
- Cost-effective motivation
Fill in the blank: __________ is the allocation of tasks to employees.
Delegation
What are some non-financial incentives to improve employee performance?
- Delegation
- Consultation
- Empowerment
- Teamworking
- Flexible working
- Job rotation
- Job enrichment
- Job enlargement
What is a matrix structure?
Most suitable for businesses with multiple projects/products running at the same time
