1.4 managing people M Flashcards
musab
what is staffing?
the process of hiring, training and supervising employees within a business.
what is staff as an asset? (soft HRM)
treating staff as a useful or valuable thing / person. seen as a benefit to the business
what is staff as a cost? (hard HRM)
treating staff as an expense rather than an asset. they are not seen as a benefit to the business
what is flexible working?
a work practice that allows the employees a certain degree of freedom in deciding how the work will be carried out with the agreement of the employer
what is outsourcing?
the delegation of one or more business processes to an external provider who then owns, manages and administers the selected processes to an agreed standard
what are the flexible working methods?
part time work
job sharing
remote working
compressed hours
annualised hours
career break
flexi time
zero hour contracts
term time
outsourcing
what is severance?
severance refers to the ending of the employee/employer relationship. eg. retirement, redundancy etc
define redundancy
the state of being no longer in employment as the job role no longer exists. redundant workers receive severance / redundancy pay
voluntary - volunteering to leave as the business needs people to
mandatory - job no longer exists
define retirement
when someone leaves their job and stops working either because they’ve reached retirement age (66 in the uk) or early retirement because they’ve achieved their goals. state pension is given by the government
define transfers / resignation
transfers - someone moves to another location but within the same company
resignation - when an employee ends their contract. expected to work the notice period
define fair dismissal
when a company dismisses someone without notice because of gross misconduct. evidence must be in place as the employee may challenge
define unfair dismissal
employment termination made without good reason. this could be constructive dismissal where the employer makes the environment unpleasant so the employee leaves
define restructure
reorganising the legal, ownership, operational or other structures of a company. eg. delayering
why might a business need to end the relationship?
demand / sales have fallen - not enough work
delayering - organisational structures
change in focus - new market
dismissal - gross misconduct
define training
training is an ongoing process for all employees - teaching staff new skills to make them more effective within the workplace
define on the job training
training that is carried out inside the workplace - eg learning new equipment, machinery or processes
define off the job training
training that is carried out outside of the workplace - eg training centres, workshops
define induction training
when staff start work, they are usually given an induction. the induction process should help workers settle into the workplace and inform them of what they need to know - eg. health and safety, tour of workplace
what are the advantages and disadvantages of training staff?
advantages:
>increase motivation
>higher quality
>lower staff turnover
disadvantages:
>time consuming
>costly
>trained staff may leave
define hierarchial structure
shows the internal structure of the business. makes it easy to identify specific roles and responsibilities of staff
define organisational design
refers to a diagram or chart which shows the lines of authority and layers in the hierarchy of the business
define authority
when a line manager has power over a subordinate.
define span of control
the number of subordinates a line manager is responsible for
define chain of command
the way instructions or communication gets from the top to the bottom of the hierarchy
