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Business > 1.4-managing people > Flashcards

1.4-managing people Flashcards

1
Q

what are characteristics of seeing staff as an asset?

A
  • provide good remuneration packages
  • give reasonable holiday and sick pay
  • invest in good working conditions
  • sees training as an important investment
  • delegate responsibility
  • provider workers with job security
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2
Q

what can staff as an asset lead to?

A
  • lower absenteeism
  • lower staff turnover
  • higher productivity
  • higher motivation due to having likely decentralised decision making.
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3
Q

why may staff as an asset be negative?

A
  • short term impact is on profit matgibs as it is expensive

- all the investment in staff can be lost if they leave the business and take skills elsewhere

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4
Q

what does staff as an asset dependant on?

A

-how quick shareholders would want a return on investment.

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5
Q

what are characteristics of staff as a cost?

A
  • pay workers the minimum
  • provide the minimum sick and holiday pay
  • provide the basic working conditions
  • find ways to maximise output while minimising costs
  • centralised decision making
  • little thought given to motivation
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6
Q

what are benefits of having staff as a cost?

A
  • cheaper, leading to higher profit margins which can please shareholders
  • can make the business more flexible due to zero hour contracts etc.
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7
Q

what are the cons of having staff as a cost?

A
  • higher staff turnover, higher induction training costs which can lead to lower productivity
  • could be seen as unethical and lead to a lesser brand image.
  • could potential impact motivation linking to maslows hierarchy of needs.
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8
Q

what can staff as a cost depend on?

A
  • the status quo

- depends on consumers as stakeholders, most prefer low prices so mah be unbothered by it

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9
Q

what is flexible working?

A

a workforce that can adapt to the needs of a business.

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10
Q

what is multiskilling?

A

when an employee is trained to complete more than one job role.

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11
Q

what are advantages of multiskilling?

A
  • lower costs

- higher productivity

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12
Q

what is flexible hours?

A

when the employee has some choice in the hours they work.

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13
Q

what are advantages of flexible hours?

A

-huge motivator for staff

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14
Q

what is honeworking?

A

when the employee can work from home.

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15
Q

what are positives of homeworking?

A

-saves office space and rent costs.

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16
Q

what are negatives of homeworking?

A

-only applies to certain industries

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17
Q

what are zero hour contracts?

A

employees have no set hours, only as and when the business needs.

18
Q

what are negatives of zero hour contracts?

A
  • lowers motivation

- higher staff turnover

19
Q

what is part-time working?

A

someone who works fewer hours than full time.

20
Q

what are advantages of part-time working?

A

-cheaper
they are likely to be paid hourly whcih can lower labour costs.
-flexible
the business can schedule as and when they want the employee in
this also boosts labour productivity

21
Q

what are negatives of part time working?

A

-less motivated
this can also reduce the productivity
-more subordinates
this is likely to mean a wider span of control meaning the quality of communication lowers, therefore lower labour productivity.
-lower staff retention
this increases training and you lose the skills of the workers.

22
Q

what does flexible working depend on?

A

-the good or service
if it is seasonal you are likely to use temporary or zero hour contracts
-the skill level of the job.

23
Q

what is outsourcing?

A

when a business contracts a business process to an external provider.

24
Q

what are positives of outsourcing?

A

-uses specialists
this improves the quality of the process
-lowers costs
only using the person when necessary so not paying a full salary or overheads

25
Q

what are negatives of outsourcing?

A

-lose control of the process
this can be quality issues or ethical issues which could lead to a negative reputation
-leads to overeliabce on the provider
this gives more stakeholder power to the supplier which means they can increase their prices and the business costs.

26
Q

what is dismissal?

A

Let go due to misconduct.

27
Q

What is redundancy?

A

no longer needed by the organisation.

28
Q

what are overall advantages of flexible working?

A
  • allows a business to respond to short term changes in demand.
  • specialist jobs can be done by people who are not employed permanently.
  • easier to manage staffing costs.
29
Q

what are overall disadvantages of flexible working?

A
  • employees without contracts may not feel committed
  • communication may be an issue
  • outsourced work may be of lower quality.
30
Q

what is an individual approach?

A

One employee negotiates with the employer.

31
Q

what is collective bargaining?

A

Groups of employees negotiate with the employer using representatives.

32
Q

what are disadvantages of an individual approach?

A
  • takes time to negotiate with every staff member

- staff have limited power alone

33
Q

what are advantages of collective bargaining?

A
  • takes less time as a representative will negotiate

- staff have power in numbers

34
Q

what are the stages of the recruitment and selection process?

A
  • identify the type and number of staff wanted.
  • prepare the job description and person spec.
  • advertise the job on the appropiate media
  • evaluate applicants and shortlist for interview
  • carry out interviews
  • make an appointment
35
Q

what is a job description?

A

a document that covers the key roles and responsibilities the successful candidate will be expected to perform.

36
Q

what is the person specification?

A

a document that details the essential and desirable characteristics and skills the candidate should have.

37
Q

what are advantages of recruitment and selection?

A
  • get the most suitable and skilled candidate.
  • limited training means productivity rises faster
  • higher quality worker increases output.
38
Q

what are the positives of internal recruitment?

A

-cheaper
this is because no recruitment agencies are need to hire, lower training costs, dont need to advertise
-faster process
less training may be required as they know the business, this may also increase productivity, no need for the r+s process
-more informed process
they know the employee so it is less risk than with and external candidate
-less staff retention
if there is more opportunities then staff may be more motivated.

39
Q

what are negatives of internal recruitment?

A

-may leave a gap in the workforce
losing a worker in one area leaves a gap so there may have to be a restructure.
-may cause tension
if two workers applied for the job and only one was successful, which can impact the culture of the working environment.

40
Q

what are the positives of external recruitment?

A

-wider range of potential workers
using recruitment agencies can find the best candidate.
-bring fresh ideas
take a new perspective and experience and skills
can increase innovation of the production process and products
-dont need to replace a worker
when using internal you have to replace the persons old job

41
Q

what are the negatives of external recruitment?

A

-expensive
have to advertise the vacancy and potentially consult recruitment agencies
-may not understand the nature of the business
this is likely to lead to further training
this could reduce productivity due to training
-employer doesnt know the candidate
the employee may not be used to the culture which is higher risk

42
Q

why does training happen?

A

-supports higher standards of customer service
waste minimisation due to being more efficient
can create a competitive advantage
-supports new employees
induction training
-improve productivity
higher due to being a higher quality worker
-supports employee progression and promotion
reduces employee turnover as staff are motivated by opportunities
-reduces wage bill
staff and managers dont have to supervise suborndinates as heavily

Business (4 decks)

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