1.4 Managing People Flashcards
What are the advantages of having full time workers?
- Available at all times
- Better customer service
What are the disadvantages of full time workers?
- Reduce flexibility of skills
- Costly
What are the advantages of part time workers?
- Wider range of skills
- Keeps costs down
What are the disadvantages of part time workers?
- Higher training costs
- Less opportunity for promotion
What are the advantages of temporary workers?
- Easy to let go
- Flexibility
What is a disadvantage of temporary workers?
May not be motivated or committed
What are the 3 aspects of employee/employer relations?
- Employee committee=internal
- Work councils=internal
- Trade unions=external
What are the 2 types of bargaining?
Collective and individual
What are the advantages of internal recruitment?
- Familiar with business and colleagues
- Save money in training and advertising
- Increased motivation for promotion
What are the disadvantages of internal recruitment?
- Lower morale in environment
- Less open to new skills
What are the advantages of external recruitment?
- New range of skills and ideas
- Work harder for promotion
What are the disadvantages of external recruitment?
- Expensive
- Time consuming
- Lack of trust and relationships
What are the types of external recruitment?
- Recruitment agencies
- Personal recommendations
- 3rd party websites
- Govt agencies
- Unsolicited applications
- Schools, colleges, unis
- Selection consultants
What are advantages of on the job training?
- More cost effective
- Straight into work
- Tailored
- Build bonds
What are the disadvantages of on the job training?
- Lower productivity
- Poor quality- costly mistake
- Dependency
- Take away from work
What are the advantages of off the job training?
- Motivating
- Learn new skills
- Wider variety
- Less mistakes
What are the disadvantages of off the job training?
- Costly
- Time consuming
- Lower productivity
- Have to take days off
What are examples of off the job training?
Lectures
Courses
What are the types of financial motivation?
Piece rate pay
Commission
Performance related pay
Profit sharing
What are the types of non-financial motivation?
Job enrichment
Job rotation
Job enlargement
Teamwork and empowerment
What are the advantages of a narrow span of control?
Improved communication
Specific feedback
Employee satisfaction
Closer supervision
What are the advantages of a wide span of control?
- Quick decisions
- Reduced costs
- Delegate
- Flexible
What are the features of a tall organisational structure?
Long chain of command
Narrow span
Autocratic
What are the advantages of a tall structure?
Promotion opportunities
Clear authority
What are the disadvantages of a tall structure?
Long decision making
Decreased autonomy
What are the features of a flat hierarchal structure?
Wide span
Democratic
Short chain
What are the advantages of flat structure?
Quick decision making
Autonomy
Delegate
What are the disadvantages of a flat structure?
Lack of promotion opportunities
Short contact time
What is the other type of structure?
Matrix structure
Explain Maslow hierarchy of needs
Self actualisation
Self esteem
Social
Safety
Physiological
Explain Mayo’s human relations school theory
Focus on social needs
Work in teams
Two way communication
Employee employer relations
Explain herzbergs 2 factor theory
Motivators:
Recognition
More challenging work
Promotion
Hygiene factors:
Pay
Working conditions
Rules and regulations
Explain Taylor’s scientific management theory
Piece rate pay
Specialise on tasks
Autocratic
Explain autocratic leadership
Individual control with little group input
What are the advantages of autocratic leadership
Quick decision making
Clear vision
What are the disadvantages of autocratic leadership
Low motivation
Staff don’t feel valued
No opportunity for employee opinions
Explain Democratic leadership
Let others be a part of the decision making process
What are the advantages of Democratic leadership
Team spirit
Work force opinions
What are the disadvantages of Democratic leadership
Slow decision making
Employees may not see the bigger picture
Explain laissez faire leadership
Hands off leader
What are the advantages of laissez faire leadership
Employee autonomy
Creativity and motivation
What are the disadvantages of laissez faire leadership
Lack of control so deadlines could be missed
Tasks may not be co ordinated well
Explain paternalistic leadership
Subordinates are part of family
What are the advantages of paternalistic leadership
Employee welfare
Valued
What are the disadvantages of paternalistic leadership
No decision making power
Low motivation
Leader may seem unsure
