1.4 Managing People Flashcards
pros and cons of multiskilling 1,2
P- efficient use of labour-> lower costs and increase productivity
C- investment in training
- may require high expertise
Pros and cons of part time/temporary working
P- can attract and retain workers
-may improve productivity
C- hard to communicate through different timings
- hard to monitor and manage workers
Pros and cons to outsourcing
P-access to specialised skills
- reduced labour costs
C-loss of control
-can create ethical concerns
3 main types of training
Induction
On the job
Off the job
Induction training meaning and pros and cons
Introduction to the firm and its roles and values etc
P-helps employee understand role
- adds confidence and motivation
- redcues time needed for employee to be productive
C- time consuming and expensive
-may not be effective and can lead to staff turnover
On the job definition and pros and cons
Training taken place within the workforce
P-cheaper as its taken place within work hrs
- specific to the role
-practical and relevant to job duties
C-bad habits may be passed on
-disrupts the workplace
Off the job definition, pros and cons
Training taken place outside of the workplace
P-new ideas
-gain expertise from a specialist
-can be used as a reward for employees
C-expensive
- decreases productivity in workplace as less employees
- may not be directly applicable
Hierarchy meaning
levels of authority within a firm
Chain of command meaning
line of authority from top to bottom
Span of control
number of subordinates a manager is managing
Centralised structure meaning
decisions are made from people at the top- promotes control and consistency
Decentralised structure meaning
decisions are distributed throughout the workforce- promotes innovation and flexibility
Tall organisational structure , pros cons 2
Long CHAIN OF COMMAND
P-clear hierarchy of authority
- promotes specialisation
-promotion opportunities
C-slow decision making
-long communication
Flat organisational structure, pros cons
short CHAIN OF COMMAND
P-easy communication
-fast decision making
-more innovation/creativity
C-lack of promotion opportunities
-employees may take up multiple roles->burnout
What are the 4 motivational theories
Taylors scientific management
Mayo’s human relations
Maslow’s hierarchy of needs
Herzberg two factor theory
What is Taylors Scientific Management, pros and cons
Use of DIVISION OF LABOUR and piece rate
P-efficiency
-specialisation
-reduced errors
C-repetition-> demotivation
-may exploit workers with low wages
Mayo’s Human relation theory, pros and cons
Social needs should be improved to increase motivation
P-job satisfaction
-productivity
-employee empowerment
C-time consuming
- lack of control
Maslows Hierarchy of needs
Workers want to achieve basic needs before being motivated for the next tier of needs (from basic needs to self actualisation)
P-motivation
-employee satisfaction
C-expensive to manage everyone’s needs
- time consuming to know everyone’s needs
Herzberg two factor theory
Hygiene factors ( working conditions, pay, rules) and motivation factors (recognition, achievement, responsibility)
4 leadership styles
Autocratic
Paternalistic
Democratic
Laissez-faire
Autocratic style, pros and cons
Leader makes all decisions on their own
P-high output short term
C-can lead to demotivation
Paternalistic style
leader consults staff before making decisions
Democratic style
encourages workers to participate in decision making
Laissez-faire style
hands off approach where leaders rarely interfere with day to day decisions
