1.4 Managing People

Question 1

Soft Staffing Approach

Answer 1

Staff as assets

Question 2

Hard Staffing Approach

Answer 2

Staff as a cost

Question 3

Multi - Skilling Workforce

Answer 3

Enhancing skills and responsibilities of employees

Question 4

Part Time Workforce

Answer 4

<30hrs per week

Question 5

Temporary Workforce

Answer 5

Specific period of time

Question 6

Home Workforce

Answer 6

Working from home

Question 7

Outsourcing

Answer 7

Workforce provided by external agency

Question 8

Dismissal

Answer 8

Fair or unfair firing

Question 9

Redundancy

Answer 9

Staff let go due to no longer needing the emmployee

Question 10

Individual Employer Relations

Answer 10

Employee negotiates on own + directly

Question 11

Collective Employer Relations

Answer 11

Employees negotiate through employee representative groups e.g. trade unions

Question 12

Internal Recruitment + Selection

Answer 12

From within business

Question 13

External Recruitment + Selection

Answer 13

From outside the business

Question 14

Induction Training

Answer 14

Employees new to post + helps them sette in more quickly

Question 15

On the Job Training

Answer 15

Employees watched while doing the job

Question 16

Off the Job Training

Answer 16

Attending training course

Question 17

Hierarchy

Answer 17

Levels of responisbility within a business

Question 18

Chain of Command

Answer 18

Way authority + power is organised in an organisation

Question 19

Span of Control

Answer 19

Number of people a person is directly responsible for

Question 20

Centralised Organisation

Answer 20

Decisions made from the top

Question 21

Decentralised Organisation

Answer 21

Decisions delegated to subordinates

Question 22

Tall Structure

Answer 22

Narrow span of control

Question 23

Flat Structure

Answer 23

High responsibility with low control

Question 24

Matrix Structure

Answer 24

Teams work on specific project and have own responsibility

Question 25

Management

Answer 25

Plan, organise, and coordinate

Question 26

Leader

Answer 26

Inspire + motivate

Question 27

Autocratic Leader

Answer 27

Manager makes al the decisions with no consultation

Question 28

Paternalistic Leader

Answer 28

Leader makes decision + account welfare of employees

Question 29

Democratic Leader

Answer 29

Managers allow other to ppt in decision making

Question 30

Laissez-Faire Leader

Answer 30

Employees are encourages to make own decisions

Question 31

Taylor Motivation

Answer 31

Money

Question 32

Mayo Motivation

Answer 32

Human relations

Question 33

Herzberg Motivation

Answer 33

Motivators and hygeine

Question 34

Maslow Motivation

Answer 34

Hierarchy of needs

Question 35

Piecework

Answer 35

Paid according to quanitity of a product they produce

Question 36

Commision

Answer 36

Paid accrding to vslue of amount sold

Question 37

Bonus

Answer 37

Cahs award given to employees who have achieved specific performance

Question 38

Profit- sharing

Answer 38

Percentage of companies profit

Question 39

Performance related pay

Answer 39

Pay based on result of targets being achieved in annual appraisal

Question 40

Delegation

Answer 40

Authority and responsibility given to employees

Question 41

Consultation

Answer 41

Managers obtain the views of employees when making decisions

Question 42

Empowerment

Answer 42

Gives worked chance to work on thier own behalf

Question 43

Team working

Answer 43

Shared workforce + multi skilled + shared responsibility

Question 44

Flexible working

Answer 44

Degree of choice how and when to work

Question 45

Job enrichment

Answer 45

Gives employees greter responsibility

Question 46

Job rotation

Answer 46

Movement of employees through a range of jobs

Question 47

Job enlargement

Answer 47

Addition of similiar tasks to job