1.4 keywords Flashcards

(50 cards)

1
Q

human resource management

A

The process of hiring and developing employees so that they become more valuable to the organisation.

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2
Q

hard HRM

A

Staff are treated as a resource that must be managed in order for the business to control costs and outputs.

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3
Q

soft HRM

A

Staff are treated as an asset to the business that can contribute and help the business achieve its objectives.

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4
Q

flexible workforce

A

Where a business uses a number of different working practices in order to suit the job in hand and the needs of the employees.

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5
Q

multiskilling

A

The process of increasing the skills of employees.

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6
Q

outsourcing

A

Getting other people or businesses to undertake work outside of the organisation that was originally done in house.

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7
Q

part time workers

A

Someone who normally works for no more than 30 hours per week.

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8
Q

flexible hours

A

Where an employee will work a set number of hours over a particular time period.

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9
Q

home working

A

Employees who undertake their regular work from home.

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10
Q

temporary staff

A

Someone who works for a limited period of time.

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11
Q

zero hour contract

A

A contract that does not guarantee any particular hours of work.

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12
Q

dismissal

A

When an employee’s contract is terminated due to a breach of the contract terms by the employee.

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13
Q

redundancy

A

A form of dismissal when an employee’s contract is terminated because the job no longer exists.

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14
Q

industrial dispute

A

A disagreement between an employer and its employees over working conditions.

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15
Q

trade union

A

National organisations with a remit to protect its members and improve their economic and working conditions.

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16
Q

work council

A

A group made up of managers and representative employees who meet regularly to discuss issues relating to the business and specifically issues affecting the workforce.

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17
Q

collective bargaining

A

A process of negotiation between employers and a group of employees aimed at reaching agreements to regulate working conditions.

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18
Q

recruitment

A

The steps undertaken by a business to identify a vacancy and attract suitable candidates; this can be internal or external.

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19
Q

internal recruitment

A

Employees recruited from inside the organisation.

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20
Q

external recruitment

A

Employees recruited from outside the organisation.

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21
Q

job description

A

A detailed statement of the nature of the job, identifying the precise task and responsibilities involved.

22
Q

person specification

A

A statement or listing of the characteristics required to do a job successfully; describes the person.

23
Q

assessment centre

A

Where a group of candidates are invited for a day for an in-depth assessment. They will be observed performing a range of tasks including role-play, teamwork, etc. to test their skills.

24
Q

training

A

The process of equipping employees with the skills and knowledge necessary to carry out their job effectively.

25
induction training
Training provided for employees new to an organisation at the start of their employment.
26
on the job training
Training to improve an employee's performance that takes place within the workplace.
27
off the job training
Training to improve an employee's performance that takes place away from the workplace.
28
organisational structure
The way in which a workforce within an organisation is organised including job roles and communication flows.
29
levels of hierarchy
The number of layers of employees within an organisational structure.
30
span of control
The number of employees a manager is directly in charge of.
31
authority
The power over other personnel within the organisation which is delegated formally.
32
delegation
The passing of authority down the hierarchy.
33
decentralisation
An organisational structure where authority is delegated further down the hierarchy, away from the centre.
34
motivation
The factors that inspire an employee to achieve certain goals and complete tasks.
35
piecework
Employees paid per item produced in a certain time period.
36
share ownership
Common incentive for senior managers who are given shares in a company rather than a bonus.
37
profit sharing
A system whereby employees receive a proportion of the company's profits.
38
performance related pay
Performance Related Pay | Paid to those employees who meet certain targets.
39
consultation
Listening to the views of employees before making key decisions about them.
40
job design
The way in which jobs are arranged in the workplace in order to reduce boredom and job dissatisfaction.
41
job rotation
Where employees move around jobs of the same level but get variety.
42
job enrichment
Increasing the depth of the job by increasing the amount of authority for decision making
43
job enlargement
The process of increasing the number of responsibilities that an employee has.
44
job empowerment
The delegation of responsibilities to employees, allowing them to make decisions and give greater control over their work activities.
45
teamwork
When employees are organised into teams and work together to meet objectives.
46
leadership
The ability to influence and direct people in order to achieve goals.
47
autocratic
A leadership style where all decisions are made by the manager without consultation.
48
paternalistic
A leadership style where the leader acts in a fatherly way towards the workforce, taking into account their welfare and personal needs.
49
democratic
The leader consults the workforce but makes the final decision.
50
laissez faire
A leadership style where the leader allows the team to make decisions.