Trusted Advisor & Support within AWS Flashcards
What categories does Trusted Advisor use to assess a AWS account?
Five Sections People Surely Consult
Fault tolerance
Security
Performance
Service limits
Cost optimisation
What are the different support plans in AWS?
Basic
Developer
Business
Enterprise On-Ramp
Enterprise
A customer is part of the Dev support plan what do they have access to within Trusted Advisor?
All checks in Service limits
6 checks in security:
S3 bucket permission - check bucket not public
Security Groups - check ports not unrestricted
IAM users - check at least one
MFA - check enabled
EBS - check no public snapshots
RDS - check no public snapshots
A customer is part of the Business support plan what do they have access to within Trusted Advisor?
All checks
CloudWatch alarms when reaching limits
AWS Support API
What access to customer service is provided by each support plan tear?
Free:
24x7 access to customer service
Dev:
Business hours emails to cloud support associate
General cases < 24 business hours response
System impaired < 12 business hours response
Business:
24x7 phone, email and chat to cloud support engineers
System down <1 hour response
Enterprise On-Ramp support:
Pool of technical account managers
System down < 30 mins response
AWS Enterprise:
System down < 15 mins response
What is Infrastructure Event Management and what tears of the support plan offer it?
Operational support and guidance by cloud support engineers for processes such as migration to the cloud. It is offered at the Business level for an additional fee, one use per year of the service of Enterprise On-Ramp support and full access at Enterprise level
What is IQ?
A service that provides a 3rd party pro
Where can an AWS user find common questions and answers?
Knowledge Centre
What is the AWS professional services & APN?
Pro services is a global team of experts employed by AWS and APN is the AWS Partner Network which is a 3rd party qualified expert both work together to provide training and support
