1.2 Violence at Work Flashcards
1
Q
The HSE has defined work-related violence as:
A
“any incident in which a person is abused, threatened or assaulted in circumstances
relating to their work.”
2
Q
The first stage of a programme for managing workplace violence is
A
to determine whether
or not there is a problem, and if there is to assess the level of risk.
3
Q
Control measures for violence are built around three areas…
A
Environment
Job design
Information and training
4
Q
In connection with workplace violence, give some examples of ‘environment controls’
A
Comfy seating
Nice lighting
Decor
Means of passing time
Regular updates
