1.2 Spotting a business opportunity Flashcards
1
Q
Give four customer needs
A
- Price, quality, choice, convenience
2
Q
- What are the advantages of meeting customer needs?
A
- Higher satisfaction, more customer loyalty, More repeat purchase, positive reputation.
3
Q
- What are the disadvantages of not meeting customer needs
A
- Lower satisfaction, less customer loyalty, less repeat purchase, poor reputation
4
Q
- What is meant by price?
A
- The amount charged to customers for a good or service
5
Q
- What is meant by convenience?
A
- How easy to access a good or service is.
6
Q
- What is meant by choice?
A
- The variety a business offers in terms of its products or services.
7
Q
- What is meant by quality?
A
- How fit for purpose a product or service is; how well a product or service meets a customer’s needs.
8
Q
- Why might a business conduct market research?
A
- To identify and understand customer needs, to identify gaps in the market, to reduce risk, to inform business decisions.
9
Q
- Give two types of market research
A
- Primary and secondary
10
Q
- Give two types of data that can be collected from conducting market research.
A
- Quantitative and qualitative
11
Q
- What is meant by primary market research?
A
- Research that is collected first hand, it is research that does not already exist.
12
Q
- Give four examples of primary market research.
A
- Survey, questionnaire, focus group, observation
13
Q
- Give two benefits of conducting primary research.
A
- Up to date, specific to the business needs
14
Q
- What is meant by a survey?
A
- investigate the opinions or experience of (a group of people) by asking them questions
15
Q
- What is meant by a interview?
A
- An interview is a structured conversation where one participant asks questions, and the other provides answers.
16
Q
- What is meant by a focus group?
A
- A group of people assembled to participate in a discussion about a product before it is launched, or to provide feedback
17
Q
- What is meant by an observation?
A
- When customers are watched by the business to see their behaviours.
18
Q
- What is meant by secondary market research?
A
- Research that already exists, it is second hand information.