12 Flashcards
conformity
the component - part of product make exactly as the design
conformance to specification
the component - part or product make exactly as the design
zero deflect
no mistake was made in the manufacture process
elimination of variety
no variation in manufacture process
reworking
working again on something
faults/ deflect
mistake
employee involvement
quality should be concern of everyone in the company
Total quality management (TQM)
an organization-wide effort to “install and make a permanent climate where employees continuously improve
customer approval
recognition that company need to satisfy customer need and expectation
performance
- how well the product performs its main function
features
- additional parts or characteristics that the product offers
reliability
how well the product continues to perform without breakdowns
technical durability
how long the product lasts before becoming technically obsolete - out of date
serviceability
- how easy the product is to service - maintain and repair
aesthetics
the look and feel of the product
perceived quality
the customer’s judgement of the product’s level of quality
value for money
- what the product does in relation to the price paid for it
abbreviation
a shortened form of a word or phrase.
“the chemical symbol Ag is an abbreviation of the Latin word for silver, argentum”