1130 - (29 qts) Flashcards
Name a Characteristics of Component Communication?
- Adaptability
- Empathy and Perspective Taking
- Ability to perform skillfully
- Cognitive Complexity
- Self-Monitoring
- A large repertoire of skills
What is Communication Competence?
The ability to achieve goals in a manner both Effective and Appropriate.
What does Communication is Transactional mean?
Continuous exchange of information involving 2 people simultaneously senders and receivers to communicate messages.
Name and Explain the Insights from the Communication Model?
Communicator - people can be at the same time receivers and senders.
Meaning - resides in people who express and interpret them.
Environment - not only physical but also experiences.
Noise - anything that influences transmission and reception.
Channel - describes a vehicle where messages are exchanged (email)
What are the 4 needs that Effective Communication can satisfy?
- Understand & Respect each other.
- Be sensitive to each other’s situations.
- Consider Cultural, Religious, Personal meanings.
- Appreciate stress & frustrations effect both how the message is sent & received.
Define both “sex” and “gender”
Sex: a medical term used to to classify an individual as “female” or “male” or “intersex”
Gender: the internal perception of one’s gender, and how they label themselves.
What is Culture?
The language, values, beliefs, traditions people share and learn.
Explain the difference between Cultural Safety & Cultural Humility?
Cultural safety - an outcome based on respectful engagement that recognizes and strives to address power imbalances inherent in the health care system.
Cultural humility - a life long process of self reflection and self critique to understand personal biases and develop relationships
What is Low Context vs. High Context Culture?
Low Context Culture: Uses language primarily to express thoughts, feelings, and ideas as directly & logically as possible.
High Context Culture: Relies heavily on subtle, often non-verbal cues to maintain social harmony.
What is Cultural Competence?
Ability to adapt behaviour toward another appropriate to their culture.
What are 3 ways we can increase our Intercultural Competence?
- Having an awareness
- Having a desire to learn
- Developing skills
How can you show your client you are Actively Listening?
Eye contact
Body language/face them
Nodding
Asking questions/paraphrasing
What are the 2 types of Questioning Response? Give an example of each.
Open ended questions - more detailed answers
Closed questions - simple answers (yes or no)
What is Caring? How do you show care towards someone?
Means having concern for the D.I.P.P.S of clients and their families at all times.
- Expressions of kindness & respect.
- Recognition of a person’s value & dignity
- Showing sensitivity and warmth
Your client states “Im so sick and tired of my body not working the way it used to. I hate asking for help all the time.” How could you reply using a paraphrasing response?
Define Self-Concept in your own words.
Self concept is how you perceive yourself, your beliefs, thoughts, personality, abilities, and values.
What are the 2 characteristics of someone who has a Positive Self-Esteem?
- All likely to think well of others
- Expect to be accepted by others
What are the 3 characteristics of Self-Concept? Explain each.
Subjective - its how we see ourselves
Resists change - hard to admit change and faults in yourself
Flexible - depends on context/environment
What are 3 examples of how you can show warmth in your role as an HCA?
Being other centered
Soft voice and natural pitch
Non judgmental words
Calm pacing of speech
What guidelines do you need to adhere by when using humour at the workplace? Give 2 examples.
Avoid Negative: racist, sexiest, ageist, hurtful comments.
Use Positive when appropriate: consider the situation, use gentle humour.
You did not hear what your instructor said because your friend sneezed 3 times beside you. What kind of noise is this?
External Noise
What is Physiological Noise? Define and give one example.
Biological factors in the receiver that interfere with receiving the message.
Eg. - Heard of hearing/Deafness
- Decreased Vision
- Pain
What is Psychological Noise? Define and give 3 examples.
Cognitive factors that interfere with the receivers ability to accurately receive the message.
Eg. - Emotions: fear, anxiety, anger
- Insecurities / Low self esteem
- Beliefs / Values / Attitudes
- Culture
- Perceptions
What is Active Listening? Make 2 points.
- Listening that is genuine. You are interested in what the speaker is saying.
2.You are able to reflect on and respond to what you heard.
