1.1.10 - User Focus

Question 1

3 methods of delivering user training

Answer 1

• Self Instruction
• Formal Classes
• Remote/ Online learning

Question 2

Self- Instruction

Answer 2

Users learn how to use a new system on their own, provided they have the right material to learn from

Adv:
- cheap
- flexible timing
- training tailored to what user wants to learn

Disadvantages:
- user might be overwhelmed without guidance
- unstructured learning means certain features may be ignored

Question 3

Formal Classes

Answer 3

• Users sitting in a classroom listening to an instructor who explains how to use the system

Adv:
- structured learning environment
- expert available
- curriculum designed to teach all aspects

Disadvantages:
- expensive
- rigid schedule and curriculum
- not much personalition

Question 4

Remote/ Online Learning

Answer 4

Instructor training one user or a small group of users by some kind of remote connection

Adv:
- Structured learning environment
- expert available
- curriculum designed to teach all aspects
- flexible locations

Disadv:
- expensive
- has to be computer based
- not as effective as IRL