1.1.1 Hospitality and catering providers

Question 1

What does the hospitality and catering industry provide people with?

Answer 1

Accommodation, food and beverages outside of the home

Question 2

There are 2 kinds of hospitality and catering provider, what are they?

Answer 2

Commercial establishments and Non-commercial establishments

Question 3

What are commercial establishments?

Answer 3

Businesses that provide food and drink services and operate to make a profit.

Question 4

There are 2 types of commercial establishment, what are they?

Answer 4

Residential and non residential

Question 5

What are non-commercial establishments?

Answer 5

Businesses that provide food and drink services and but DO NOT operate to make a profit.

Question 6

What are the two types of non-commercial establishments

Answer 6

Residential and non-residential

Question 7

List 4 Sectors of the hospitality industry

Answer 7

Hotels and other tourist accommodation
Restaurants, popular catering, fast food, takeaway
Retail stores
Events/banqueting/conferencing/exhibitions
Leisure attractions
Motorway service stations
Industrial catering
Welfare catering
Licensed trade
Transport catering
Outdoor catering (off-premises/event catering)

Question 8

List some Commercial
(residential) settings

Answer 8

B&B, guest houses and Airbnb
campsites and caravan parks
cruise ships
holiday parks, lodges, pods and cabins
hotels, motels and hostels

Question 9

List some Commercial(non-residential):

Answer 9

airlines and long distance trains
cafés, tea rooms and coffee shops
fast food outlets
food provided by stadia, concert halls and tourist attractions
mobile food vans and street food trucks
pop-up restaurants
public houses, bars
restaurants and bistros
takeaways
vending machines

Question 10

List some Non-commercial (residential)

Answer 10

armed forces
boarding schools, colleges, university residences
hospitals, hospices and care homes
prisons

Question 11

List some Non-commercial non-residential

Answer 11

canteens in working establishments (subsidised)
charity run food providers
meals on wheels
schools, colleges and universities

Question 12

What does residential mean?

Answer 12

Residential: you can sleep there

Question 13

What does non-residential mean?

Answer 13

Non-residential: there is no accommodation

Question 14

What types of food service can you name?

Answer 14

Table
Plate
Family-style
Silver
Gueridon
Banquet

Question 15

What are contract caterers ?

Answer 15

Contract caterers provide food and drink at places where it is not normally provided.
Food depends on the event.
Also used at public events e.g. burger vans
Either cook before or at venue.
Caterers organise the menu and food
Serve and feed guests
Clear up
Customer can enjoy the event and not worry about the food.

Question 16

Give 3 advantages of a contract caterer

Answer 16

AccountabilityContract caterers hold the risk and responsibility for achieving success. The caterer is accountable for all catering costs, which can be refunded if the client is not fully satisfied with the job.

Client Peace of MindContract caterers focus on the catering so that clients can focus on their business or event. The caterer employs and manages a team of staff suitable to the type of event being held or job undertaken.

They are the expertsCaterers can spot and react faster to trends than a client can as this is their field of work. Because of this the caterer will have trusted suppliers they may use often, e.g., green grocers and have methods to pay them.This means the client only has one total invoice to payfor the catering service.

ConnectionsCaterers have the ability to recruit the right people from their existing pool and extensive network. Caterers will have contacts on record of skilled chefs, silver service waiters, wedding cake designers that they can call upon for the event they have been hired for.

Legislative ComplianceCaterers must work within Food Safety Legislation and follow HACCP protocols. Failure to do so could result in the caterer being fined or sued which would lead to a very poor reputation and possibly bankruptcy.

They are responsible for supplying Health and Safety and Food Safety training for every team member. This gives clients huge peace of mind.
EnvironmentIf the right contract caterer is selected their sustainability achievements can enhance the client’s business and reputation. How a caterer manages food waste may be very important to green companies or environmentally conscious clients.

Question 17

Give 3 disadvantages of a contract caterer

Answer 17

CostSince catering requires payment for food, preparation, transportation and service, the costs can be quite high. For example, the average cost of wedding catering in 2017 was £3,959. This does not include the cake or the bar, which can increase the expenses significantly.

Stranger DangerAdditionally, a catered event means strangers will be milling aroundthe venue and interacting with guests.

Lack of VarietyThere are several different types of catering, from plated dinners to buffets and food stations. The type of catering directly influences the variety offered; plated dinners are typically more limited because guests must choose between two or three options in advance of the event. Buffets and foot stations eliminate the variety issue, but it is more difficult to plan quantities since the organisers do not know which foods the guests will prefer.

Question 18

Match description to the type of service.

Meals are pre plated in the kitchen. Good portion control methods. All plates are consistent in the food presentation. The method relies more on skilled kitchen staff than serving staff. Time consuming for the kitchen staff.

Answer 18

Plate

Question 19

Match description to the type of service.

The food is placed on the table, spoons are provided and customers serve themselves. It is a sociable method and it is easy and quick to serve. It requires larger tables. There is less portion control. It suits families.

Answer 19

Family

Question 20

Match description to the type of service.

Food is served by the staff using a spoon and folk.It provides a more personal customer experience, service can be slow. It is expensive and staff costs are high as more serving staff are required.

Answer 20

Silver Service

Question 21

Match description to the type of service.

A person serves food from a side table of trolley. Sometime dishes are cooked or assembled in front of the customer. This requires skilled service and is very specialist. It is time consuming with high staff and menu costs.

Answer 21

Gueridon

Question 22

Match description to the type of service.

Counters displaying food. Customers queue up. Simple basic experience for customers. High turnover and fast method. Low skill of serving staff. Customers may impulse buy from the displays.

Answer 22

Cafeteria

Question 23

Match description to the type of service.

Food set up along a table, can be self service or served by staff. Less formal than plated or silver service. Fast and simple method, can be low cost depending of the food served. Poor portion control.

Answer 23

Buffet

Question 24

Match description to the type of service.

Take-away service with the option to eat in. Customers collect food from a counter. Quick and simple method. Can have a high customer turnover. Often limited menu choice. Food served in disposable packaging.

Answer 24

Fast Food

Question 25

Match description to the type of service.

A meal provided in a tray or a choice of food from a trolley. Food is served like this on airlines and in hospitals.

Answer 25

Tray or Trolley service

Question 26

Match description to the type of service.

Food service from a machine. Food can be served 24 hours. Usually snacks are served in this way but it can also behot meals.

Answer 26

Vending

Question 27

Match description to the type of service.

Delivered to a house. Can be a take-away such as a Chinese or Indian meal. Care services such as meals on wheels also use this type of food service

Answer 27

Home delivery

Question 28

What are the advantages/disadvantages of Cafeteria Service?

Answer 28

Cafeteria Service

Don’t need many staff orskilled staff
Can serve lots of customers quickly
Food must be kept hot
Customers must queue

Question 29

What are the advantages/disadvantages of self-service?

Answer 29

Self Service

Don’t need a lot of staff
Customers don’t have to queue
Customers can take what they want
Hard to know how much food to provide to customers

Question 30

What are the advantages/disadvantages of Fast Food Service?

Answer 30

Fast Food Service

Don’t need skilled staff
Can service lots of customers quickly
Easy for customers to get while they are out and about
Expensive specialist equipment needed
Expensive rent
Limited menu

Question 31

What are the advantages/disadvantages of Takeaway Service?

Answer 31

Takeaway Service

Don’t need space to seat customers
Don’t need wait staff
Expensive equipment
May need to employ delivery staff