110.6 Flashcards
1
Q
The guest experience begins with:
A
Building rapport and trust
2
Q
Greeting your client with a firm handshake is part of which service essential?
A
Connect
3
Q
Producing a functional, predictable and pleasing result is part of which service essential?
A
Create
4
Q
Asking questions and analyzing the client’s anatomical features is part of which service essential?
A
Consult
5
Q
Reinforcing the guest’s satisfaction is part of which service essential?
A
Complete
6
Q
The client record houses the following information EXCEPT:
A
Clean information
7
Q
Draping for a color service should include a cape and:
A
towels
8
Q
A predisposition test should be performed how many hours before a color service?
A
24-48
9
Q
A skin patch test will help determine:
A
if the client has a sensitivity or allergic reaction
