1102 - Operating Systems Flashcards by Tamara Cobb

You want to transfer files from your computer to a remote server. To do this, you want to
connect to a shared directory on the server and copy the files. Which command-line utility
will allow you to do this?
A. netstat
B. net
C. netshare
D. netdom

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You have replaced a failed hard drive and need to prepare the new drive for data storage.
Which utility will you use first?
A. format
B. chkdsk
C. diskpart
D. gpupdate

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A technician is troubleshooting a computer that occasionally will not read data from the
hard drive. What should they try first?
A. Run Defragment and Optimize Drives.
B. Run chkdsk at a command prompt.
C. Format the hard drive and reinstall the OS.
D. Replace the hard drive.

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You are at a Windows computer with the Command Prompt open. You believe that a user is
improperly accessing files on a shared folder named docs. On the Windows computer, the
D:\userfiles folder is shared as docs. Which command will immediately stop the sharing
of this folder?
A. net share D:\userfiles /delete
B. net share D:\userfiles /stop
C. net share docs /delete
D. net share docs /stop

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Which of the following Windows editions support ReFS (Resilient File System)?
(Choose two.)
A. Home
B. Pro
C. Pro for Workstations
D. Enterprise

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You want to use BitLocker to encrypt the company president’s laptop drive, but when you
go into Control Panel to find it, it isn’t there. What Windows 10 edition does this computer have?
A. Home
B. Pro
C. Pro for Workstations
D. Enterprise

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You just purchased a new computer that has four CPUs. What edition of Windows will you
need, at a minimum, to take advantage of the computer’s processing capability?
A. Home
B. Pro
C. Pro for Workstations
D. Enterprise

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An employee wants to bring their Windows device to use at work. At work they will need to
log into a domain. Which reason below will prohibit the employee from using their device on
the domain?
A. Their device only has one processor.
B. Their device OS is Windows Home.
C. Their device only has 8 GB of RAM.
D. Their device must be Windows Enterprise.

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One of your technicians needs to use the Task Manager utility. What are ways they can open
Task Manager? (Choose two.)
A. Press Ctrl+Alt+Delete and then click Task Manager.
B. Press Ctrl+Shift+T.
C. Press Ctrl+Alt+T.
D. Press Ctrl+Shift+Esc.

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You need to configure Internet connections on a Windows workstation. Which tabs of the
Internet Options utility in Control Panel would you use to set the home page and enable the
pop-up blocker?
A. Connections, Security
B. General, Security
C. General, Privacy
D. Connections, Privacy

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A network connection doesn’t seem to be working as it should. You’ve verified that the cables
are good from end to end. Where can you quickly look in the OS to see if there is a problem
with the onboard NIC driver?
A. Device Manager
B. Programs and Features
C. File Explorer Options
D. Ease of Access

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A salesperson in your company travels regularly to foreign countries, through different
time zones. They have asked you if there is a way to set their Windows 10 PC so that it will
always show the time and date for their location. How can this be done?
A. In Windows Settings, choose Time & Language, then Date & time, and select Set time
automatically.
B. In Control Panel, choose Date and Time, then select Set Time Zone Automatically.
C. In Windows Settings, choose Date And Time, then select Synchronize Your Clock.
D. In Windows Settings, choose Time & Language, then choose Date & time, and select Set
time automatically and Set time zone automatically.

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You are working with a customer that has a small workgroup (peer-to-peer) network with
Windows 10 PCs. The employee computers have a program that requires using the X: drive.
Several computer users need to be able to access this drive, which is actually a shared folder
located on the manager’s PC. What can you do to make this drive available for other computers to access as drive X:? (Choose two.)
A. On each client computer, open File Explorer, click This PC, then click Map network
drive. Choose drive letter X, then navigate to the shared resource.
B. On the manager’s PC, navigate to the shared folder, then right-click it and choose Map
network drive.
C. On the manager’s PC, ensure that each user who will connect to the manager’s PC has a
user account.
D. On the client computer, create a folder called Drive X:, then on the manager’s PC,
map Drive X: to that folder.

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One of your Windows 10 users has limited eyesight and has asked you to enable voice
activation for as many applications as possible. Where can this be done?
A. In Control Panel, Default Programs
B. In Windows Settings, under Privacy, Notifications
C. In Windows Settings, under Privacy, Voice Activation
D. In Control Panel, Indexing Options

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You are setting up a network for a very small company. They have a total of 10 computers
running a mix of Windows 10 Home and Windows 10 Pro computers, and they have a
network-attached printer. What will you use to allow them to share files and their printer?
A. Domain
B. Workgroup
C. Homegroup
D. Crossover cables

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A user’s Windows workstation seems to be using an excessive amount of memory. Which
management tool could you use to identify the application that is causing the problem?
A. Performance Monitor
B. Computer Management
C. Windows Memory Diagnostics
D. Processes tab of Task Manager

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The CEO will be attending several meetings whose discussions must remain confidential.
They want to ensure that the microphone on their Windows 10 PC is not available while they
are using certain apps. Where can these settings be configured?
A. In Windows Settings, choose Privacy, then Microphone.
B. Device Manager.
C. Computer Management.
D. In Windows Settings, choose Personalization.

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You are manually configuring IPv4 addresses on a computer. The IP address is 200.100.1.10,
and the network number is 200.100.0.0. What is the appropriate subnet mask for
this computer?
A. 200.100.0.0
B. 255.255.0.0
C. 0.0.255.255
D. 192.168.0.0

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You are configuring a Windows client computer on a network that has a DHCP and DNS
server attached. Where will the computer get its IP address and subnet mask?
A. You will manually configure them in Windows Settings by choosing Personalization.
B. You will manually configure them in Windows Settings, by choosing Network & Internet.
C. It will automatically get them from the DHCP server.
D. It will automatically get them from the DNS server.

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You have been told to configure a static IP of 110.110.1.5 for a server. This server will need
to be able to access the Internet. Which one of the following is not a required setting to
configure?
A. Default gateway
B. IP address
C. Proxy server
D. Subnet mask

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You’re creating a network diagram for a company that has just hired you as a network
admin. Which of the following could be the default gateway on the company’s network?
(Choose two.)
A. Web server
B. Proxy server
C. Router
D. Switch

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What is the purpose of a subnet mask?
A. Identifies the network portion of an IPv4 address
B. Identifies the network portion of an IPv6 address
C. Masks (hides) part of the IP address from a hacker
D. Masks (hides) the host number from a hacker

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You’ve been asked to help with a network for a company that has 50 computers. They’ve
been using workgroups, but it is getting too difficult. There is an assortment of Windows
editions on the computers, including Windows Home, Windows Pro, and Windows Pro for
Workstations. What will you do to set up their new network? (Choose two.)
A. Upgrade all the Windows Home PCs to Windows Pro.
B. Install a server with Active Directory.
C. Downgrade all the Windows Pro for Workstations to Windows Pro.
D. Upgrade all the workstations to Windows Enterprise.

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You work for a multinational corporation that is using Windows 10 laptops. All the
company laptops are configured to use United States English, but a worker that speaks
Bajan (Barbados English) would prefer to see apps and websites in their native language. Is
this possible?
A. No, this is not possible.
B. Yes, Add English (Barbados) in the Control Panel, Programs and Features utility.
C. Yes, add English (Barbados) in Windows Settings, Time & Language, Language section.
D. Yes, but it will require reinstalling the OS in Bajan.

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Given the IP address of fe80::308c:fee2:2abc:8337, what do we know about this address?
(Choose two.)
A. It is an IPv4 address.
B. It is an IPv6 address.
C. The subnet mask is 0.
D. It is not routable.

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A Windows workstation has an application that appears to be locked up, but the keyboard is
responsive in other applications. What system tool can you use to terminate the nonresponsive application?
A. Event Viewer
B. Task Manager
C. Computer Management
D. msconfig.exe

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Which of the following Control Panel utilities enables configuration of a proxy server?
A. Internet Options
B. File Explorer Options
C. Device Manager
D. Security and Maintenance

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You see an IP address with /48 after it. What does the /48 tell you? (Choose two.)
A. There are 48 PCs on this network.
B. The prefix length is 48 bits.
C. This network uses the IPv6 addressing scheme.
D. This network uses the IPv4 addressing scheme.

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Which of the following IPv6 address types are routable?
A. Global unicast
B. Link-local
C. Loopback
D. Unique local

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You are on a Windows computer that is joined to a workgroup. You’re going home and
ready to shut your computer down but want to be certain that no one is using the shared files
on the computer first. Where would you go to check?
A. Task Manager
B. Users and Groups
C. Performance Monitor
D. Control Panel ➢ Networking

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You have a workstation with a 64-bit processor and no operating system. When you install
an operating system on the workstation, which of the following is true?
A. You can only install a 64-bit operating system.
B. You can only install a 32-bit operating system.
C. You can install either a 64-bit or 32-bit operating system.
D. You can install a 64-bit operating system or a 32-bit operating system running in compatibility mode.

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A customer has a PC from 2017 on which they would like to install Windows 10 Pro. What
is the minimum processor speed they must have to install Windows 10 64-bit?
A. 1 GHz
B. 2 GHz
C. 3 GHz
D. 10 GHz

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Which of the following is not a Windows 10 edition?
A. Home
B. Enterprise
C. Pro Artist
D. Pro Workstation

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What information do you need to connect to a PC using Remote Desktop?
A. The IP address of the PC
B. The password to the network that the PC resides on
C. The name under “How to connect to this PC” when Remote Desktop was enabled
D. The password of the signed-on PC user

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You’re troubleshooting a PC and want to see what ports TCP is connected on and the IP
addresses of those connections. What command-line utility can you use to see statistics on
network interfaces?
A. ping
B. nbtstat
C. nslookup
D. netstat

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A new technician asked you how to use a Windows command. In the spirit of sharing
knowledge with others, you show them how to get help on many commands instead of just
one. Which one of the following does not work with any commands?
A. help [command name]
B. [command name] help
C. [command name] /?
D. /? [command name]

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Which Windows utility allows you to view error messages generated by system events, applications, or login failures?
A. System Information
B. Windows Defender
C. Event Viewer
D. Disk Management

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Your manager has a laptop running Windows. They want to configure the laptop so that
when it is on battery power, the display shuts off after five minutes of inactivity. When the
laptop is plugged in, the display needs to stay active for up to 45 minutes of inactivity. Which
Control Panel utility is used to configure these settings?
A. Power Options
B. Computer Management
C. Performance Monitor
D. System Configuration

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You find that you are often using System Configuration, Disk Cleanup, and Event Viewer.
What Windows 10 Control Panel utility gives you quick access to these and more tools?
A. Computer Management
B. Resource Monitor
C. Administrative Tools
D. Task Scheduler

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You need to work at a command prompt on a Windows PC. When you open the prompt, you
are at C:\window\system32. You need to work on the second partition, which is listed as
drive D:. How will you navigate to drive D:? Assume you press Enter after the command.
A. root D:
B. D:
C. cd D:
D. cd D:\

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Which Windows 10 Editions support up to four CPU sockets? (Choose two.)
A. Home
B. Pro
C. Pro for Workstations
D. Enterprise

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You have a workstation with a 32-bit processor and no operating system installed. When you
install an operating system on the workstation, which of the following is true?
A. You can only install a 32-bit operating system.
B. You can install a 64-bit operating system but it will run in compatibility mode.
C. You can install either a 32-bit or 64-bit operating system and either will run fine.
D. You can install a 64-bit operating system but it will only run half as fast.

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You are in the Windows 10 Command Prompt, using Run as administrator. There is a
directory named d:\files that you want to delete. It currently has six subdirectories and
dozens of files in it. Which command should you use to delete d:\files?
A. del d:\files /s
B. del d:\files /q
C. rmdir d:\files /s
D. rmdir d:\files /q

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You are installing the Windows 10 Home 64-bit operating system on a friend’s computer.
What is the minimum storage space that must be available for the OS installation?
A. 1 GHz
B. 2 GHz
C. 16 GB
D. 20 GB

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You’ve installed several identical new PCs and want to capture a baseline of their
performance for future troubleshooting. What tool would be best suited for that purpose?
A. Event Viewer
B. Performance Monitor
C. System Information
D. System Configuration

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A user has called the help desk saying that the Internet is down on their Windows computer.
After asking a few questions, you want to examine their network configuration to determine
the cause of their computer’s connectivity problem. You’ve talked them through accessing the
Windows Command Prompt. What command will you have them type so they can read the
computer configuration to you?
A. ipconfig /all
B. ipconfig /renew
C. ip
D. tracert

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A computer user that you support is having difficulty reading the words on the screen
because they have a visual impairment that makes distinguishing colors difficult for them.
What can you change in Windows Settings to make their screen more readable?
A. Go to Personalization, then Fonts.
B. Go to Personalization, then Background, and choose High contrast settings.
C. Select System, then Display, then Nightlight.
D. Select Accounts, then choose High Contrast Settings

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You need to work at a command prompt on a Windows PC. When you open the prompt, you
are at C:\window\system32. You need to be at the root of the C: drive for what you’ll be
doing. How do you get to C:\? Assume you would press Enter after the command.
A. cd c:
B. cd\
C. C:\
D. cd root

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A laptop user has traveled to visit a client and forgot their power adapter. The user is heading
to lunch with the client and wants to conserve battery power but enable the fastest possible
startup when they get back, with the applications already open. Which power mode will conserve battery life but enable the fastest startup?
A. Shut down
B. Sleep
C. Hibernate
D. Resting

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Which of the following operating systems is open source, allowing its users to customize it as
they wish to suit their individual needs?
A. Windows
B. Linux
C. macOS
D. Chrome OS

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What does Keychain provide for the user in macOS?
A. Password management
B. Local file sharing
C. Certificate management
D. Screen protection

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You’re installing Windows 10 Pro edition on a workstation. How much memory must there
be? (Choose two.)
A. 20 GB for the 64-bit version
B. 16 GB for the 32-bit version
C. 1 GB for the 32-bit version
D. 2 GB for the 64-bit version

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You are at a Windows command prompt, on the C: drive. You need to create a directory
named files on the D: drive. What is the proper command and syntax to do this?
A. cd d:\files
B. cd files d:\
C. md d:\files
D. md files d:\

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Which Windows 10 edition supports up to 2 TB of RAM?
A. Home
B. Pro
C. Pro for Workstations
D. Enterprise

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You work at home with a computer that has a Windows Home edition installed. You’re trying to run gpedit.msc to establish group policies on the computer that will limit what your
children can do on it. For some reason, gpedit.msc won’t launch. What do you do?
A. Reboot the computer, then run gpedit.msc.
B. Upgrade to Windows Pro edition.
C. Install Windows Active Directory.
D. Launch it from Administrative Tools.

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You will be installing several new resource-intensive applications on a Windows workstation,
and the user has concerns over system performance. You want to monitor memory and CPU
performance and set up the workstation so that it logs performance over time. Which utility
should you use to set this up?
A. Resource Monitor
B. Performance Monitor
C. Task Viewer
D. Event Viewer

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You don’t like the pictures that are on your desktop and change from time to time. Where
will you go in Windows Settings to change this setting?
A. Accounts
B. Apps
C. Personalization
D. System

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What operating system developed by Google is used on tablets or laptops used mainly for
accessing the Internet and using Android applications?
A. Ubuntu
B. iOS
C. Windows 11 Pro
D. Chrome OS

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On your laptop running macOS, what is the name of the utility used to browse through files
and folders?
A. Spotlight
B. Remote Disc
C. iCloud
D. Finder

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You’re troubleshooting a network connectivity issue and want to see if the local computer
can reach a particular server on the web. What command will you use?
A. ping
B. tracert
C. ipconfig
D. pathping

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Which command in a Linux environment is used to display the full path to the current
directory?
A. ls
B. pwd
C. cp
D. yum

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One of the users you support has a MacBook. They’re finding that their desktop is too cluttered. What can they use to have quick access to what they want and help them organize
their desktop? (Choose two.)
A. Finder
B. Time Machine
C. Spaces
D. Multiple desktops

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What Windows feature best describes Event Viewer (eventvwr.msc), Disk Management
(diskmgmt.msc), and Certificate Manager (certmgr.msc)?
A. Services
B. Processes
C. Policies
D. Snap-ins

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Your laptop battery is getting older and won’t hold a charge as long as it once did, so you
want to ensure that, when you walk away from it for a period of time and it isn’t plugged in,
it will not use any power but save everything and let you pick up where you left off working.
What power state will work for this scenario?
A. Always On
B. Sleep
C. Hibernate
D. Hyper-V

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You are at a command prompt on a Windows PC, at C:\, and need to get to C:\Windows\
system32. Which command listed will get you there? Assume you press Enter after the line.
(Choose two.)
A. c:\windows cd system32
B. cd C:\windows\system32
C. cd windows\system32
D. cd system32 windows

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You have installed Windows 10 32-bit on a desktop computer that has a 32-bit processor. It
seems to be working fine, but when you install more RAM, bringing the total up to 12 GB,
the operating system doesn’t recognize anything above 4 GB. What is the problem?
A. You need to tell the BIOS that the extra RAM is there.
B. A 32-bit OS can support a maximum of only 4 GB of RAM.
C. You need to go to Device Manager to add the RAM.
D. You need to replace the motherboard

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You’re at a friend’s house when a manager at your company calls to say they are having a
problem with their Windows Pro PC while working at home. You listen and tell them you
can easily fix it using Remote Desktop to take over their computer for a minute or two.
Which of the following would not be an option to use Remote Desktop from where you are?
A. Use your friend’s Windows Home PC.
B. Use your friend’s Windows Pro PC.
C. Use Remote Desktop Mobile on your iOS device.
D. Use Remote Desktop Mobile on your Android device.

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You are at a Windows workstation and have a command prompt open. Which of the following commands is used to refresh Group Policy settings and force their changes to take effect?
A. gpedit
B. gpresult
C. gprefresh
D. gpupdate

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You’ve been having trouble with network communications to one of your company’s offices.
You want to determine the source of latency on the connection. What command will you use
in the Windows Command Prompt to see where the latency is?
A. grep
B. pathping
C. tracert
D. mv

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Your spouse is trying to work at home but has started to complain about the constant notifications appearing on the computer and interrupting their work. What category can you
access in Windows Settings to turn them off?
A. System
B. Gaming
C. Update and Security
D. Apps

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A smartphone user recently found their phone on an EOL list. They asked you what this
means. Why will you recommend they purchase a new phone?
A. They can’t download any more apps.
B. Their phone will stop working by the date on the list.
C. Their phone may not receive any more security updates.
D. Their phone will no longer connect to cellular service.

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A macOS user is complaining that their MacBook has been acting strangely lately, and it’s
very slow to start. What utility will you use to repair any potential disk errors?
A. FileVault
B. Terminal
C. Disk Utility
D. Force Quit

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Which of the following commands is used by an administrator on a Red Hat Linux system to
update software?
A. pwd
B. ls
C. cp
D. yum

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You’ve created a batch file that needs to run every day before the employees arrive. What can
you use to ensure that this batch file is run every weekday at 6 a.m.?
A. Task Scheduler
B. Event Viewer
C. Device Manager
D. Local Users And Groups

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You are on a Windows computer working at a command prompt and need to see a list of
files in the directory that you are working in. What command will you type?
A. dir
B. ls
C. pwd
D. grep

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A user with a Windows workstation recently received a second hard drive. Another administrator created a partition on the hard drive, and it’s ready for use. The user will store the raw
video files they create on that drive and insists that it be called the R: drive. Which of the following statements is true?
A. You can use Disk Management to change the drive letter to R:.
B. You can use Disk Management to change the drive letter to R:, but only if it’s a dynamic
disk.
C. You can use Disk Management to change the drive letter to R:, but only if it’s in an
extended partition.
D. You will need to use Disk Management to delete the partition first, then re-create it as
R:.

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A salesperson at your company travels with their macOS laptop every week. You want
to encrypt the data on their startup disk to ensure data security. What macOS utility
will you use?
A. Finder
B. Time Machine
C. FileVault
D. BitLocker

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A user wants to perform a backup on their MacBook. Which software utility should be used
to make backups?
A. Image Recovery
B. Time Machine
C. iBackup
D. Accessibility

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One of your network users has a MacBook Pro. Where should this user go to see whether
there are any OS updates available?
A. Open the App Store and click Updates in the toolbar.
B. Open Safari and click Updates in the toolbar.
C. Open System Preferences and click Updates in the toolbar.
D. Open Finder and click Updates on the menu bar

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Despite your great objections, someone you know is still running a Windows OS that predates Windows 10 and has reached its end of extended support. The software they regularly
use on it still works, and they have an antivirus installed. Why should they update to a newer
OS? (Choose two.)
A. They will not receive security updates.
B. They will not receive feature updates.
C. Their apps will stop working.
D. Their OS will stop working at end-of-life

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Which Linux command is used to copy files, groups of files, or whole directories from one
place to another?
A. mv
B. cp
C. find
D. cat

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A user called the help desk because they were denied access to a secure server and received
a message that they have an invalid certificate. Their computer was recently updated. Where
can you go to manage their certificates?
A. Device Manager
B. Local Users and Groups
C. Certificate Manager
D. Group Policy Editor

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A smartphone user has come to you for help. They would like a laptop so they can use a bigger screen but don’t know what to choose. They’re accustomed to doing their work online
with Google Docs and their smartphone and saving it to the cloud. They would like to be
able to use some of the same apps that they have available on their Android phone. Cost is a
factor. What type of laptop would you recommend for this user?
A. Windows Home
B. Linux
C. macOS
D. Chromebook

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Which desktop operating system is a proprietary product of Apple?
A. Apache
B. Red Hat Linux
C. macOS
D. FreeBSD

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A user on your network complains that they are unable to type a human-friendly name like
Sybex.com into their browser to reach a website, but typing an IP address in the browser
works. What client network configuration setting do you suspect is the problem?
A. Authentication server
B. DNS server
C. DHCP server
D. Proxy server

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You need to start a new shell on a Linux workstation with root permissions. Which
command should you use to do this?
A. su
B. sudo
C. apt-get
D. ps

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A user wants to change the resolution on their MacBook. Which System Preferences pane
would they use to do that?
A. Printers & Scanners
B. Desktop & Screen Saver
C. Accessibility
D. Displays

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You want to be able to access your Windows Pro desktop PC at home no matter where you
are. Which of the following do you not need to do?
A. Upgrade to Windows Enterprise.
B. Enable Remote Desktop on your PC.
C. Open Remote Desktop Connection, provide the PC name, and click Connect.
D. Install the Remote Desktop App on your smartphone.

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You are at a Windows command prompt. You believe that some of the Windows system files
are corrupted. Which command should you use to scan and repair problematic system files?
A. sfc /scanfile
B. sfc /scannow
C. sfc /verifyfile
D. sfc /verifyonly

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The hard drive performance on your Windows workstation has deteriorated over time. To
attempt to improve performance, you want to ensure that files on the hard drive are written in contiguous blocks. Which Windows tool should you use to make this happen?
A. Disk Management
B. Optimize Drives
C. Disk Optimizer
D. Device Manager

You are at a Windows command prompt. Which command allows you to copy files and
directories, copy NTFS permissions, and mirror a directory tree?
A. copy
B. xcopy
C. robocopy
D. copyall

Your client is taking over a business and wants to upgrade the computer systems, which
are currently all legacy Windows machines. They will be using Microsoft 365 along with
accounting and manufacturing software that is part of the business. They are concerned
about compatibility of other files with their customers, vendors, and historical company
data. What operating system would you recommend for them?
A. Chrome OS
B. Linux
C. macOS
D. Windows

In macOS, where can the menus Displays, Printers, and Privacy be found and settings changed?
A. System Preferences
B. Accessibility
C. Settings
D. App Store

Your friend has a Windows 10 PC and has never made a backup. You provide them with
an external drive to use. What category will you choose in Windows Settings to turn on
automatic backups for your friend every hour?
A. System
B. Apps
C. Update & Security
D. Network & Internet

Your company has a DHCP server to automatically assign IP addresses to any nodes that
connect to it. Which of the following would you want to assign a static IP address to?
(Choose two.)
A. Workstation
B. File server
C. Printer/MFD
D. Local printer

Which of these filesystem types is used when running a Linux distribution?
A. FAT32
B. NTFS
C. ext4
D. APFS

You’re installing an application that requires 4 GB of RAM on a Windows 10 64-bit workstation. The workstation has 4 GB of RAM. Will you need to make any configuration
changes to the system to install this application?
A. No, since the system already has 4 GB of RAM.
B. No, because the OS and the Application won’t be running at the same time.
C. Yes, you’ll need at least 4 additional GB of RAM.
D. Yes, you’ll need at least 2 additional GB of RAM.

You are going to install Windows on a workstation from an image located on a server.
What does the workstation need to support to install Windows this way?
A. netboot
B. Unattended installation
C. PXE boot
D. USB boot

You’re in a secure environment where the workstations are not allowed to have USB
ports or DVD drives. You’ve just received 10 new bare-metal workstations, with PXE
support, that need to have Windows installed. How will you install the Windows OS on
these 10 PCs?
A. Optical media
B. External drive
C. Internet based
D. Network

You need to run just one command as root. What will you use?
A. su
B. sudo
C. apt-get
D. ps

You’re working in a school district in a computer lab full of Windows workstations, setting
up an application that uses the name of the computer to identify it on the application.
What command can you use at a workstation to determine its name? (Choose two.)
A. nslookup
B. clientname
C. hostname
D. ping localhost

You’re at a Windows workstation, troubleshooting a connectivity problem with a computer
in another office of your campus area network. You need to determine where packets between the two are being dropped. Which command will tell you the last router the packet
traversed?
A. ipconfig /all
B. ping
C. ip
D. tracert

You’re setting up a computer for a user with limited vision, who would like to have the
contents of the screen read to them. What Control Panel utility will you use to accomplish this?
A. Devices and Printers
B. Programs and Features
C. Ease of Access Center
D. Sound

You’re setting up a computer for a user with limited vision, who would like to have the
contents of the screen read to them. What Control Panel utility will you use to accomplish this?
A. Devices and Printers
B. Programs and Features
C. Ease of Access Center
D. Sound

Which of the following is not an advantage that the ext4 filesystem has over ext3
filesystem?
A. Supports larger volumes and files
B. Compatible with macOS and Windows
C. Unlimited number of subdirectories
D. Faster filesystem checks

A user installed a new headset, but the audio is still playing through the speakers. Where
can you go to change that configuration? (Choose two.)
A. Control Panel, Security and Maintenance
B. Windows Settings, Devices
C. Control Panel, Sound
D. Windows Settings, Apps

A user wants to know if it’s possible to change what happens when they close the lid on
their Windows 11 laptop. Currently closing the lid does nothing, but they would like the
laptop to hibernate when the lid is closed. Where can this setting be changed?
A. Control Panel, Power Options utility
B. Control Panel, Devices and Printers utility
C. Windows Settings, System group, choose Power & Battery
D. Windows Settings, Devices group, choose Power Options

Which of the following Windows operating systems and editions cannot be upgraded
to Windows 10 Pro directly from the desktop by performing an in-place upgrade?
(Choose two.)
A. Windows 7 Enterprise
B. Windows 8.1 (core)
C. Windows 10 Home
D. Windows 8 Pro

You need to uninstall an app that is on your Linux computer. What command will you use?
A. su
B. sudo
C. apt-get
D. ps

You are working at a Windows command prompt. Which command should you use to
copy directories and subdirectories but not empty directories?
A. xcopy /e
B. xcopy /s
C. xcopy /h
D. xcopy /a

You’re having trouble with a new digitizing pad that the operating system doesn’t seem to
be recognizing. Which MMC (Microsoft Management Console) would you use to troubleshoot the problem?
A. Event Viewer
B. Performance Monitor
C. Device Manager
D. Disk Management

You need to check the integrity of key Windows system files on the C: drive, which are
hidden from view by default. Which Control Panel utility allows you to view hidden files?
A. Programs and Features
B. File Explorer Options
C. Indexing Options
D. System

What is the name of the macOS command-line user interface?
A. Terminal
B. Finder
C. Command Prompt
D. File Explorer

You’re setting up an online storage system for backing up your data, but the remote storage
company said that you need to open up your software firewall to allow it to communicate
with your computer. Where in the Windows Control Panel can you do this?
A. Programs and Features
B. Internet Options
C. Windows Defender Firewall
D. Network and Sharing Center

You have a Windows command prompt open. You are in the D:\users directory and
want to copy all 20 of the files with a .docx extension into the D:\files directory.
Which of the following statements is true?
A. You need to copy the files one at a time.
B. You can use the command copy *.docx d:\files.
C. You can use the command copy all.docx d:\files.
D. You can use the command copy .docx d:\files.

In Linux, what is the name of the interpreter between the user and the operating system?
A. Terminal
B. Command Prompt
C. GUI
D. Shell

You are working on a Linux file server. Which command would you use to see the amount
of free disk space on a volume?
A. grep
B. df
C. ps
D. dig

A user wants to ensure that the hard drive in their Windows PC is encrypted for maximum
data security. What are two commands you can have the user type into the Run box (Windows Key+R) or Windows Command Prompt to see whether the BitLocker Drive Encryption Service is enabled and running? (Choose two.)
A. services.msc
B. perfmon.exe
C. compmgmt.msc
D. diskmgmt.msc

You’re setting up security for a company that is expanding rapidly. Part of your plan is
to create groups to manage permissions to folders, and then add users to those groups to
grant them the permissions they need. What utility will let you add users to groups?
A. Device Manager
B. Local Users and Groups
C. Certificate Manager
D. Group Policy Editor

One of your users has a MacBook Air, and an application appears to have crashed. What
can they use to compel the app to close?
A. Task Manager
B. Force Quit
C. Terminal
D. Time Machine

You would like to monitor CPU, memory, and Wi-Fi usage in real time on a Windows
computer. Which of the following options will provide you with that information?
(Choose two.)
A. The Task Manager Performance tab
B. Administrative Tools, System Information
C. Event Viewer
D. Resource Monitor

You have recently deployed a custom application to several Windows workstations on your
network. The application appears to have a bug, and the developer suggests you edit the
Registry to fix it. Which administrative tool would you use to do this?
A. msinfo32
B. command
C. regedit
D. notepad

You are on a Linux computer working in Terminal and need to see a list of files in the
directory that you are working in. What command will you type?
A. dir
B. ls
C. pwd
D. grep

You are at a Windows command prompt. A remote Windows workstation named advertising4 is misbehaving and needs to be shut down and rebooted. What is the proper syntax
to shut down this remote system?
A. shutdown /r /m \advertising4
B. shutdown /s /m \advertising4
C. shutdown /r /c \advertising4
D. shutdown /s /c \advertising4

What Linux utility is like the Windows Command Prompt?
A. Time Machine
B. Mission Control
C. Terminal
D. Shell

A couple of applications that run at startup are causing problems with a computer. Where
can you change settings so that those programs won’t automatically start when the computer does?
A. Task Manager, Services tab
B. Task Manager, Startup tab
C. Services console
D. Task Scheduler

You have a Windows Pro computer with multiple printers installed. Which Control Panel
utility allows you to manage multiple print servers and printers from a single interface?
A. Devices and Printers
B. Programs and Features
C. Network and Sharing Center
D. Device Manager

You are working on a computer with macOS, and about a dozen applications are open.
Which feature allows you to easily see all of them and switch to your desired application?
A. Spotlight
B. Keychain
C. Mission Control
D. Finder

One power state will close applications and files, and log off users like a full shutdown
would, then save the kernel state and system session to a hibernation file before shutdown.
Then, when the computer is restarted, it will automatically and quickly restore that file,
saving some of the time involved in a normal boot. Which of the following states is being
described?
A. Hibernate
B. Sleep
C. Selective Suspend
D. Fast Startup

You’re troubleshooting a computer that is unable to resolve domain names to IP addresses.
What command-line utility can help identify what DNS server the computer relies on?
A. nslookup
B. netstat
C. ping
D. tracert

A user recently left the company, and you need to change ownership of their files on the
Linux server to a new user. Which command should you use to do this?
A. chown
B. chmod
C. cat
D. cp

While using your Windows laptop remotely, you want to set up a secure connection over a
Wi-Fi network. What type of connection do you need to establish?
A. VPN
B. Dial-up
C. Fios
D. Hotspot

You need to configure a virtual private network (VPN) for an employee working remotely
on a Windows Pro computer. What category group in Windows Settings provides options
for establishing dial-up or VPN connections?
A. Network and Sharing Center
B. Network & Internet
C. System
D. Accounts

A print queue has stalled, so you’re going to stop and restart the Print Spooler service.
Where can you do this? (Choose two.)
A. The Services console
B. Task Manager, Services tab
C. Disk Management, Services tab
D. Task Scheduler

A user types their username and password into a workstation that is configured in a
domain. What examines their information and determines whether they are allowed access
to network resources?
A. Local operating system
B. File server
C. Authentication server
D. DHCP server

Your spouse takes gaming seriously and has complained that restart notifications sometimes pop up on the screen at crucial moments, disrupting their game. What settings group
can you use to stop restart notifications from appearing and stop unnecessary programs
from running in the background?
A. System
B. Gaming
C. Update and Security
D. Apps

What type of operating system is found on an Apple iPhone?
A. iPhone OS
B. iOS
C. Android
D. Windows for iPhone

You want to find and download a new application to use for network monitoring on your
MacBook. Where can you do this in the macOS?
A. Finder
B. App Store
C. Mission Control
D. FileVault

You work as the IT manager of a telephone call center. Your company just purchased one
hundred computers in anticipation of a large wave of hiring, and you need to configure
them all with the OS, applications, and settings that your company uses. What type of
installation will you do?
A. Upgrade
B. Recovery partition
C. Repair installation
D. Image deployment

You just got a new MacBook for a child, but they said the text on the screen is too hard to
read. What system preference would you use to help them?
A. Accessibility options
B. Displays
C. Privacy
D. Time Machine

You’re on a Linux system and need to change a user’s access to a file. Which command will
you use to do this?
A. chown
B. chmod
C. cat
D. cp

A MacBook user has a program that they no longer use. What are their options for
removing it from their computer? (Choose two.)
A. Use Finder, then Applications to locate the app, then right-click and choose Delete.
B. Use Finder, then Applications to locate the app’s folder, then look for an uninstaller
and run it.
C. Use Finder, then Applications to find the app, then drag the app from the Applications
folder to the trash.
D. Click Apple, then Uninstall, and then choose the app.

An application on a user’s Windows Pro workstation has become corrupted. Where can
you go in Control Panel to attempt to repair or reinstall the application?
A. Devices and Printers
B. Programs and Features
C. Network and Sharing Center
D. Device Manager

You are at a Linux workstation and need to search for text within several files. Which
command should you use?
A. sudo
B. grep
C. cp
D. ls

A Wi-Fi user at your company said that their MacBook isn’t connecting to the network.
What option will you choose from Preferences in the Apple menu to turn Wi-Fi on and
select Automatically join this network?
A. Ethernet
B. Wi-Fi
C. Network
D. Accessibility

You need to install Windows on a new machine. Which of the following is not an installation option?
A. USB
B. Network
C. External drive
D. CD

Which of the following is not a best practice for hardening your macOS against attack?
A. Use Time Machine to back up your Mac.
B. Use BitLocker to encrypt your drive.
C. Install updates and patches as soon as they are available.
D. Turn on the firewall in the Security & Privacy pane.

Which of the following file extensions indicates a drive image that can be mounted in
macOS and treated like a drive?
A. .pkg
B. .bat
C. .dmg
D. .app

You would like to see the contents of a file named bogus.txt. What command will you
use to view the file’s contents?
A. chown
B. chmod
C. cat
D. cp

The graphics department of your company just purchased a new printer, and now you need
to install it. What System preference pane can you use to install new printers in macOS?
A. Printers
B. Printers & Scanners
C. Devices
D. Sharing

Your customer, an artist, uses their Windows 10 tablet PC to enter sales and accept customer payments. They walk around the gallery with it and want to conserve as much
power as possible. What Control Panel utility will you use to enable USB Selective Suspend? (Choose two.)
A. Power Options
B. Device Manager
C. Programs and Features
D. Indexing Options

Your company just purchased five new MacBook computers for employee use. You will be
providing tech support for them. What filesystem will they have?
A. HFS+
B. APFS
C. ext4
D. NTFS

On a Mac using macOS 10.6 or later, what is the best way to protect the system against
viruses and other malware? (Choose two.)
A. Install an antivirus from a vendor you trust.
B. Ensure the system data files and security updates are set to run automatically.
C. Only install software from reliable sources.
D. Use Finder to find and delete viruses and malware

A user calls the hotline saying that they can’t get directions and Siri can’t give them the
weather. What System Preferences pane do they need to use to remedy the situation?
A. Security & Privacy
B. Mission Control
C. Accessibility
D. Networks

A salesperson will be working remotely, and you need to set up a virtual private network
(VPN) for them. What Control Panel utility will you use to do this?
A. Devices and Printers
B. Programs and Features
C. Network and Sharing Center
D. User Accounts

A user brought you a laptop that wouldn’t boot into the OS. After trying some troubleshooting techniques, you inform them that you will need to reinstall the operating system.
After ensuring that they have a backup of their files, you restart the computer, press F10,
and the OS installation begins. What type of installation are you doing?
A. Upgrade
B. Recovery partition
C. Repair installation
D. Image deployment

A second person is going to be using the Windows computer at your desk when you’re not
there. What would you choose in Windows Settings to create their user account?
A. Accounts
B. User Accounts
C. Personalization
D. System

You’re working in the Linux Terminal and need to locate a file. Which command lets you
locate and perform actions on a file?
A. find
B. ps
C. man
D. nano

A user wants to install an application that requires a 1 GHz processor on a Windows 10,
64-bit installation. What is the minimum speed processor that their computer must have?
A. 1 GHz
B. 2 GHz
C. 3 GHz
D. 4 GHz

Which of the filesystems listed is compatible with more operating systems than the others?
A. FAT32
B. exFAT
C. NTFS
D. ext4

A friend has a game that they love on their macOS desktop computer, and they want to put
it on the Windows laptop that they travel with. What will you tell them?
A. Sure, it’s no problem to install it.
B. They can only install it if both are 64-bit systems.
C. They can install macOS software on a Windows machine, but not Windows software
on a Mac.
D. They will need to find a Windows-compatible version of the software to install it on
their Windows laptop.

Before you upgrade your Windows 8.1 OS to Windows 10, you want to create a backup of
your Windows 8.1 system configuration so that you can restore it if something goes wrong.
What should you create?
A. Restore point
B. System restore
C. Windows backup
D. Shadow copy

You’re looking at the specifications for a new computer and notice that it says, “Intel®
UHD Graphics 630 with shared graphics memory.” What is true about this graphics card?
(Choose two.)
A. The GPU is on an expansion card.
B. The GPU is located on the processor.
C. It uses part of the system’s RAM.
D. It has its own VRAM.

You’re upgrading your Windows 10 Home edition to Windows 10 Pro. What utility will
you use to make a backup of your data before upgrading the system? (Choose two.)
A. File History
B. Windows Update
C. Recovery
D. Backup

You just built your first computer from components. What type of operating system installation will you perform?
A. Upgrade installation
B. Recovery partition
C. Clean installation
D. Image deployment

You want to uninstall an app on a Windows computer. Where will you go in Windows Settings to uninstall it?
A. System
B. Apps
C. Update And Security
D. Gaming

You’re working in the Linux Terminal and aren’t sure how to use the ps command. Which
of the following will show you detailed information about the command?
A. find ps
B. ps man
C. man ps
D. nano ps

You’re moving your Windows 8.1 computer to Windows 10. What type of installation are
you doing?
A. Upgrade installation
B. Recovery partition
C. Clean installation
D. Image deployment

You’re considering upgrading your Windows 8.1 PC to Windows 10. Which of the following does not need to be done before upgrading?
A. Backups of user files and preferences
B. Operating system refresh
C. Check application and driver compatibility
D. Check hardware compatibility

You’re purchasing a software that says it uses 32-bit processing. Your computer has a 64-
bit processor. Can you use this software on your computer?
A. Yes, a 32-bit software can run on a 64-bit processor.
B. No, a 32-bit software must have a 32-bit processor.
C. Yes, if you replace the processor with a 32-bit one.
D. Yes, it will just need more RAM.

Which of the following commands, when entered into a Linux terminal, will open a
text editor?
A. find
B. ps
C. man
D. nano

You would like to know the IP address of a website. What Linux tool will you use?
A. chown
B. dig
C. top
D. ip

Which of the following is not true regarding managed Apple IDs?
A. They are created by a company for its employees.
B. They can’t make purchases.
C. An IT administrator can remove or update your account.
D. You can reset your own password.

Which of the following filesystems is optimized for flash drives?
A. FAT32
B. NTFS
C. ext4
D. exFAT

You are working on a Linux workstation. A file named docs needs to be renamed to
newdocs. What is the right command to do this?
A. ren docs newdocs
B. mv docs newdocs
C. cp docs newdocs
D. rm docs newdocs

Your accounting department uses an application that requires they enter a username and
password, then insert a fob into a USB port on the computer in order to move money between accounts at the bank. Which of the following are true? (Choose two.)
A. They are using two-factor authentication.
B. They are using an external software token.
C. They are using an external hardware token.
D. Their bank account can never be hacked.

Which of the following software packages lets Linux, Windows, and other operating
system platforms use shared files, shared printers, and other resources across a network or
the Internet?
A. Spotlight
B. Time Machine
C. Samba
D. FileVault

You have Control Panel open and want to quickly check how much RAM is installed in
the system and what processor it has. Which Control Panel utility will you use to view this
information?
A. System
B. Device Manager
C. Devices And Printers
D. Programs And Features

You’re considering installing a new software for monitoring network traffic. You know that
it will generate additional network traffic of its own. Which of the following should be considered before purchasing the software? (Choose three.)
A. Impact to the network
B. Impact to operations
C. Impact to the software company
D. Impact to business

You downloaded a new application that you want to install on your Windows 10 PC and
noticed that it has only one file, and that file has an .iso extension. Which of the following is true regarding this file?
A. Double-click it and let it run to install the application.
B. Right-click the file and choose Mount. Windows will then see and treat the file as a
disk in an optical drive.
C. You will need a third-party utility to open this file.
D. Right-click and choose Extract to install the software.

You’re working at a Linux command prompt (that is, you’re in the Linux Terminal) and
need to delete a file called oldstuff.txt. Which of the following commands will work?
A. rm oldstuff.txt
B. del oldstuff.txt
C. er oldstuff.txt
D. rd oldstuff.txt

Which of the following extensions indicates a file that can be extracted or opened with an
installer app to install an application?
A. .pkg
B. .bat
C. .dmg
D. .app

An application that you’re installing requires 20 GB of space plus storage for data files of
400 GB. What is the absolute minimum size your hard drive must be if you’re running Windows 10 64-bit, which requires 20 GB of storage?
A. 20 GB
B. 400 GB
C. 420 GB
D. 440 GB

Which of the following is not an advantage of downloadable software distribution over
using physical media to distribute software?
A. It’s always current.
B. It costs the distributor less.
C. It works on a system without a DVD drive.
D. It works on all bare-metal systems.

You’re working on a Windows computer that is having some trouble booting. After trying
System File Checker (SFC) and other troubleshooting techniques, you decide that you need
to reinstall the operating system files. What type of installation will you be doing?
A. Upgrade
B. Repair
C. Clean
D. Remote

You need to quickly view the network configuration on a Linux computer. What command
will you use?
A. ipconfig
B. ipconfig /all
C. ip
D. cfg

A friend just installed Windows 10 on their bare-metal machine. They called you because
everything works except for their network. What do they need to do?
A. Reinstall the operating system.
B. Install third-party drivers.
C. Remove and reinstall the network card.
D. Replace the faulty network card.

You purchased a Windows 10 laptop and notice that it immediately resumes when you
open the lid. What allows it to do that?
A. Hibernate
B. Idle mode
C. Modern Standby
D. Auto off

You’re at a command prompt in Windows and need to quickly add a user named student.
What command will you use?
A. net user student * /add
B. net use /add student *
C. net user student *
D. user /add student

A Mac user accidentally deleted an app and wants to reinstall it. They believe that the file
to install the software again is still on their computer. What file extensions will you be
looking for? (Choose two.)
A. .pkg
B. .bat
C. .dmg
D. .app

You have a workgroup with all Windows Home PCs. One of the computers is sharing a
folder with two users who don’t have an account on this PC. What Control Panel utility
will you use to add the users and their passwords to this computer?
A. Administrative Tools
B. User Accounts
C. Local Users and Groups
D. Mail

You need to check the integrity of key Windows system files on the C: drive, which are
hidden from view by default. Which tool can you use to allow you to view hidden files and
their extensions?
A. Computer Management
B. System Configuration
C. Local Security Policy
D. File Explorer

What feature, known more for mobile devices than desktops, is available for the desktop
macOS by using a trackpad or Magic Mouse?
A. SDK
B. Power options
C. Gesture-based interactions
D. Emergency notifications

On your personal computer, it seems that searching through files has gotten slower and
slower. What utility will organize data so searches run faster?
A. In Control Panel, choose the Indexing Options utility.
B. In Windows Settings, choose the System group.
C. In Windows Settings, choose the Apps group.
D. In Control Panel, choose the Default Programs utility.

You are on a domain controller and need to share a folder of data files for some users and
not others. Where will you configure access to the folder? (Choose two.)
A. On a domain controller.
B. In Windows Active Directory.
C. Configure Sharing on individual workstations.
D. Run a batch file to copy the files to each user who needs access.

On your network, a few users have been accessing material on inappropriate websites.
What type of server can you install to block content from a list of prohibited websites?
A. DNS server
B. Authentication server
C. Proxy server
D. Web server

You are creating a network for a small office with Windows Pro computers. They do not
want centralized security, but they want it to be easy to share printers and files, including
libraries. What type of network setup should you recommend?
A. Workgroup
B. Homegroup
C. Personal area network
D. Domain

You’re installing Windows 11 Enterprise in a bare-metal system. What is the maximum
amount of RAM you can put into this system?
A. 128 GB
B. 2 TB
C. 6 TB
D. 256 TB

Which File Explorer layout shows filename, data modified, type, and size of the file?
A. Extra large icons
B. Details
C. List
D. Content

What Linux program includes security features that can be used to find, list, and install
security updates?
A. chmod
B. man
C. find
D. yum

Which of the following is not a best practice for updating/patching Red Hat Linux?
A. Keep installed software updates current.
B. Verify that installed packages have a valid signature.
C. Update packages quarterly.
D. Download packages only from trusted sources.

You’re using the Mail utility of Control Panel to configure a new user’s computer so that
their Microsoft Outlook mail will automatically be downloaded onto their Windows computer. What pieces of information will you need to set up their profile? (Choose two.)
A. The protocol the server uses
B. The user’s email address
C. The user’s password
D. The server port number

You have a MacBook Pro and want to share files with a small group of Mac users. Because
your team edits the files frequently, you want to make sure everyone has access to the same
version of the files online. What storage solution should you use?
A. iCloud
B. Finder
C. Remote Disc
D. Spotlight

You’re running a computer with macOS. Which of the following will protect your data
against accidental deletion?
A. Mirrored drives
B. An online utility
C. Time Machine
D. Nothing

Which of the following is not a best practice for backing up Linux (or any)
desktop systems?
A. Follow the 3-2-1 rule.
B. Make only monthly backups.
C. Carefully document backups.
D. Periodically verify that backups are not corrupted and can be restored.

You are a junior IT administrator, and the senior IT administrator has just set up a proxy
server, so you need to add settings for it to every workstation. What information do you
need to properly set up the proxy server in the Network & Internet group of Windows Settings? (Choose two.)
A. The proxy server’s IP address
B. The router’s IP address
C. The DHCP server’s IP address
D. The port number to use for the proxy server

You’re working at a Windows command prompt and need to prepare a volume on a hard
drive to receive data using the NTFS filesystem. The volume should be designated as drive
X. Which command would you use at a command prompt to do this?
A. format x: /fs:ntfs
B. initialize x: /fs:ntfs
C. format x: /ntfs
D. initialize x: /ntfs

Which of the following is not a best practice for avoiding viruses/malware in a
Linux system?
A. Create a different user and disable the root user.
B. Install antivirus and update it regularly.
C. Use sudo instead of su.
D. Only use eight-character alphanumeric passwords

You are working on a MacBook Pro and need to search the computer for a document you
wrote a few months ago. Which feature should you use to search the hard drive?
A. Keychain
B. Spotlight
C. Finder
D. Siri

A user has shared a folder with you. Working in File Explorer, how can you configure
access to this shared network location each time you log in without reentering the path?
(Choose two.)
A. Left-click This PC and choose the network share.
B. Select This PC on the left then click Map Network Drive icon in the File Explorer
ribbon and follow the onscreen prompts, ensuring that you choose Reconnect at signin.
C. Use File Explorer to drill down to the shared network resource. Right-click the shared
resource, then choose Map Network Drive and follow the onscreen prompts, ensuring
that you choose Reconnect at sign-in.
D. Click Quick Access and choose the network share.

You are installing a new network for a small office. They are concerned about security and
therefore want it managed by one computer. When installing the Windows computers, what
type of network setup will you choose?
A. Workgroup
B. Homegroup
C. Personal area network
D. Domain

You’re on your private wired network at home and notice that your mouse is moving
across the screen but you aren’t moving it. Also, your computer seems to be running slowly,
so you suspect someone with malicious intent has hacked into it. You want to immediately
block access through the local machine’s firewall. Where can you quickly do this?
A. Search for Firewall. Choose Firewall & Network Protection, click Private, then click
Block All Incoming Connections, including those in the list of allowed apps.
B. Start typing Windows in the search box, choose Windows Defender Firewall, then click
Private Networks and Disable.
C. Search for air, click Turn Airplane mode on or off, then turn Airplane mode on.
D. Search for Windows Defender Firewall and choose it, then turn the firewall off.

You have a Windows Pro computer set up in a workgroup, and you need to perform some
routine management tasks on it. Before you do, you want to see what shares already exist
on the local computer. What utility can you use to do this?
A. In Windows Settings, choose Network & Internet.
B. In Windows Settings, choose Ease Of Access.
C. In Computer Management, choose Shared Folders, then double-click Shares.
D. In the Network And Sharing Center utility of Control Panel, click Change Advanced
Sharing.

Your laptop is equipped with a WWAN card, and you’ve arranged for service with a cellular provider. Where in Windows 10 can you connect to the network? (Choose two.)
A. Click the wireless network icon on the taskbar and choose the network with the
cellular network icon (vertical bars) in the list.
B. In the Network & Internet group of Windows Settings, click Mobile Hotspot.
C. In the Network & Internet group of Windows Settings, click Wi-Fi.
D. In the Network & Internet group of Windows Settings, click Cellular.

You want to block an application from communicating through your Windows Defender
Firewall. What will you set up for this application?
A. An exception
B. A restriction
C. A mapped drive
D. A network share

You need to connect to the Internet, but you regularly are working in remote areas, and
your only option is to use a cellular network. What type of network are you establishing
when you connect to the Internet?
A. PAN
B. CAN
C. WWAN
D. LAN

You’re working on your laptop at a friend’s house and click your browser to research
something, but a window pops up saying No Internet. How do you resolve this?
(Choose two.)
A. Right-click the browser shortcut and choose New Window.
B. Start typing network in the search box, then choose Network Status, then Show Available Networks, and get the network name and password from your friend.
C. Click the taskbar icon that looks like a globe, then choose your friend’s network and
ask for the password.
D. Type firewall in the search box and choose Firewall & Network Protection, then click
Private Network.

A user has a laptop that they think has WWAN capabilities. Where can you quickly check?
A. Disk Management
B. Device Manager
C. Apps & Features
D. Programs And Features

You need to allow Open Office to communicate through the local Windows computer’s
firewall. Where is this configured? (Choose two.)
A. In the Search box, type Firewall & Network Protection, then choose it from the results
and click Allow An App Through Firewall.
B. In Windows Settings, choose the Apps group.
C. In Control Panel, choose Windows Defender Firewall, then select Allow An App Or
Feature Through Windows Defender Firewall.
D. In Control Panel, open the Programs And Features utility

A user wants to use a WWAN connection to the Internet because they travel and Ethernet and Wi-Fi networks aren’t always available to connect to. What will this user need?
(Choose two.)
A. A Wireless NIC
B. A WWAN card or device
C. A cellular service provider
D. An RJ-45 connector

A user at your company just signed up for WWAN service through their cellular provider. Their data is capped at 10 GB per month. It’s very costly if they go over, so they’ve
asked you if there is a way for them to avoid going over their data limit. What will you
do for them?
A. Set up their cellular WWAN as a metered service.
B. Use Performance Monitor to track their WWAN use.
C. Switch them to a VPN so it won’t cost anything.
D. Use a proxy server so their data downloads won’t count.

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1102 - Operating Systems Flashcards

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