Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Troubleshooting devices 1101 > 1101 Troubleshooting > Flashcards

1101 Troubleshooting Flashcards

1
Q

Loud noise, Loud clicking noise, Grinding Noise

A

Cause: Damaged Hard Disk Drive or fan.
Solution: Replace Hard Disk Drive or fan.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Burning smells and smoke:

A

Cause: malfunctioning PSU.
Solution: Disconnect PSU and replace.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Intermittent Shutdowns

A

Cause: Overheating (Dust Build up, Environmental factors).
Solution: Reduce dust or place device in a cooler environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

System Lockups or Sluggish Performance or Application Crashes

A

Cause: Overheating or Lack of RAM
Solution: Eliminate factors that contribute to overheating or Upgrade RAM.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Blank Screen on bootup (Black screen)

A

Cause: Problem with external video card.
Solution: Update video driver or Replace video card.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

BIOS time and setting resets

A

Cause: Failed CMOS battery.
Solution: Replace CMOS.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Attempts to boot to incorrect device

A

Cause: Misconfigured BIOS.
Solution: Adjust BIOS boot order.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Continuous reboots

A

Cause: Bad Ram, Faulty Power Supply, or CPU.
Solution: Replace Ram, Power Supply, or CPU.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

No power

A

Cause: Failed Power Supply or Power Plug Issues.
Solution: Replace Power Supply or verify power plug.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Fans spin - no power to other devices

A

Cause: Failing Power Supply or Failing Motherboard.
Solution: Replace Power Supply or Motherboard.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Distended capacitors

A

Cause: Overheated motherboard.
Solution: Replace motherboard.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Read/write failure

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable and replace hard drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Slow performance

A

Cause: Fragmented files are stored, or too many files stored.
Solution: Run disk defragmenter, upgrade hard drive, or delete unneeded files for more hard drive space.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Failure to boot or Bootable device not found

A

Cause: Misconfigured boot order, missing/corrupted OS, or bad hard drive.
Solution: Adjust boot order, Repair/Reinstall OS, or replace hard drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Drive not recognized

A

Cause: Flash drive may still be plugged in during boot, misconfigured boot order.
Solution: Disconnect flash drive, or adjust boot order.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

S.M.A.R.T Failure

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable and replace hard drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Data loss/corruption

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable, use data recovery software and replace hard drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Missing drives in OS

A

Cause: Drive cable not connected, drive not initialized or damaged drive
Solution: Reconnect drive cable, Initialize drive in Disk Management or Disk Utility, or purchase new hard drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Extended Read/Write times

A

Cause: Hard drive may be too full, slowing down system
Solution: Clear space on the hard drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

If any drive fails in RAID 0

A

Solution: you must start completely over since RAID 0 has not redundancy. Hopefully you would have an external backup.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

If one drive fails in RAID 1

A

Solution: stop the RAID and prepare for a replacement drive to mirror your files to

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

If one drive fails in RAID 5

A

Solution: just replace it and the array will continue to work since the missing data will be rebuilt to the replacement drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

If two or more drives fails in RAID 5

A

Solution: replace the drives and recover information from external back up.

24
Q

Incorrect data source

A

Cause: video cable is not plugged in, or monitor output settings not correctly configured
Solution: plug-in cable, or adjust monitor output configuration

25
Q

Dead pixels

A

Cause: Physical damage to screen.
Solution: Replace screen.

26
Q

Incorrect color patterns

A

Cause: Video cable may have bent pins or not connected properly.
Solution: Fix pins if possible or replace cable.

27
Q

Video artifact or digital artifacts:

A

Cause: Overheating GPU/Video card or defective GPU/Video card.
Solution: Cool down GPU/Video card overall or replace GPU/Video card.

28
Q

A burn-in:

A

Cause: Very high brightness for extended amount of time; screen is overheating.
Solution: Turn off Screen, set screensaver to an image that is always moving, replace screen.

29
Q

Dim image

A

Cause: Brightness setting is on lowest level, or backlight is damaged.
Solution: Adjust brightness setting or replace backlight.

30
Q

Audio issues

A

Cause: Cable may not be plugged in, or audio is muted
Solution: Reconnect cable, or turn on volume.

31
Q

Oversized images and icons

A

Cause: Low screen resolution.
Solution: Increase screen resolution.

32
Q

Flashing Screen

A

Cause: Loose backlight cable, failing backlight, unsupported resolution, or video driver issue.
Solution: Adjust backlight cable, replace backlight, adjust resolution, or reinstall video driver

33
Q

Fuzzy Image

A

Cause: For Projectors the focus have not been calibrated. For LCD screens there are device close that is causing interference, or a loose video cable
Solution: Calibrate projector’s focus, move devices like speakers and fans away or adjust video cable

34
Q

Poor Battery Life

A

Cause: Running many apps and serviced in the background, faulty battery, improper battery usage
Solution: Force quit background apps when not in use, replace battery.

35
Q

Swollen Battery

A

Cause: Age, device misuse, wrong adapter used for charging, overcharging.
Solution: Turn off device, replace battery, purchase correct mobile device charger, only charge device when needed and unplug when charging is complete

36
Q

Broken Screen

A

Cause: Physical Damage
Solution: Replace screen or device, purchase screen protector

37
Q

Digitizer issues

A

Cause: Liquid is on touch screen or digitizer is damaged.
Solution: Clean screen of substance or replace digitizer.

38
Q

Liquid damage

A

Cause: Liquid spilled on mobile device or device is dopped in body of liquid
Solution: Turn off device, disassemble device and use a cloth or wipe additional liquid

39
Q

Poor/no connectivity

A

Cause: Wireless antenna is crimped or damaged, far from access point or airplane mode is enabled
Solution: Replace wireless antenna, move device closer to access point, turn on Wi-Fi setting or turn on airplane mode.

40
Q

Overheating

A

Cause: Too many applications open, overcharged battery, overused device
Solution: Force quit background apps when not in use, replace battery, replace device

41
Q

Malware

A

Cause: Installation of malicious apps, OS vulnerabilities. Clicking suspicious links, unsecure networks
Solution: Run AntiMalware, download apps from official sources, update mobile OS, stay away from spam links, use a VPN on unsecure networks

42
Q

Cursor drift/touch calibration

A

Cause: oil on touch pad, touchpad misconfiguration
Solution: Clean touchpad surface, calibrate touchpad

43
Q

Streaks or lines down printed pages

A

Cause: Dirty print heads or dirty drum.
Solution: Clean print heads or drum.

44
Q

Faded prints

A

Cause: Low toner or drum not storing proper charge.
Solution: Replace toner or replace drum.

45
Q

Double/echo images on the print

A

Cause: Faulty drum cleaning blade
Solution: Clean drum cleaning blade or replace

46
Q

Toner smearing or not fused to paper

A

Cause: Fuser is not hot enough or replace fuser assembly.
Solution: Increase fuser temperatureof possible or replace fuser.

47
Q

Creased paper

A

Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers.
Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.

48
Q

Paper not feeding or multipade misfeed

A

Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers.
Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.

49
Q

Paper jam

A

Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers.
Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.

50
Q

No connectivity

A

Cause: Printer is not on, not pointed to correct DNS, or misconfigured printer settings.
Solution: Turn on printer, correct DNS settings, or correct printer sharing settings.

51
Q

Garbled characters on paper

A

Cause: Wrong printer drivers installed.
Solution: Install the correct printer drivers.

52
Q

Multiple prints pending in queue

A

Cause: Too many print jobs processed at the same time, or low amount of printer RAM (Low memory errors).
Solution: Restart print queue or increase amount of RAM.

53
Q

Access denied

A

Cause: Don’t have sufficient privileges to print.
Solution: Obtain permission to print.

54
Q

Color prints in wrong print color

A

Cause: Dirty printer cartridge nozzles or improper cartridge placement.
Solution: Clean printer nozzles or adjust cartridge placement.

55
Q

Intermittent Wireless Connectivity

A

Cause: Wireless antenna is crimped or damaged, or far from access point.
Solution: Replace wireless antenna or move device closer to access point.

56
Q

Slow transfer speeds/Low RF signal/External Interference

A

Cause: EMI, RFI, far from access point, or outdated NIC.
Solution: Remove device from environments of high EMI and RFI, move device closer to access point, or update NIC.

57
Q

Limited connectivity

A

Cause: Router issues, DHCP issues, DNS misconfiguration, or share settings disabled.
Solution: Resolve router issues, resolve DHCP issues, properly configure DHCP, or enable share settings.

Troubleshooting devices 1101 (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions