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Troubleshooting devices 1101 > 1101 Troubleshooting > Flashcards

1101 Troubleshooting Flashcards

1
Q

Loud noise, Loud clicking noise, Grinding Noise

A

Cause: Damaged Hard Disk Drive or fan.
Solution: Replace Hard Disk Drive or fan.

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2
Q

Burning smells and smoke:

A

Cause: malfunctioning PSU.
Solution: Disconnect PSU and replace.

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3
Q

Intermittent Shutdowns

A

Cause: Overheating (Dust Build up, Environmental factors).
Solution: Reduce dust or place device in a cooler environment.

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4
Q

System Lockups or Sluggish Performance or Application Crashes

A

Cause: Overheating or Lack of RAM
Solution: Eliminate factors that contribute to overheating or Upgrade RAM.

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5
Q

Blank Screen on bootup (Black screen)

A

Cause: Problem with external video card.
Solution: Update video driver or Replace video card.

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6
Q

BIOS time and setting resets

A

Cause: Failed CMOS battery.
Solution: Replace CMOS.

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7
Q

Attempts to boot to incorrect device

A

Cause: Misconfigured BIOS.
Solution: Adjust BIOS boot order.

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8
Q

Continuous reboots

A

Cause: Bad Ram, Faulty Power Supply, or CPU.
Solution: Replace Ram, Power Supply, or CPU.

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9
Q

No power

A

Cause: Failed Power Supply or Power Plug Issues.
Solution: Replace Power Supply or verify power plug.

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10
Q

Fans spin - no power to other devices

A

Cause: Failing Power Supply or Failing Motherboard.
Solution: Replace Power Supply or Motherboard.

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11
Q

Distended capacitors

A

Cause: Overheated motherboard.
Solution: Replace motherboard.

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12
Q

Read/write failure

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable and replace hard drive.

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13
Q

Slow performance

A

Cause: Fragmented files are stored, or too many files stored.
Solution: Run disk defragmenter, upgrade hard drive, or delete unneeded files for more hard drive space.

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14
Q

Failure to boot or Bootable device not found

A

Cause: Misconfigured boot order, missing/corrupted OS, or bad hard drive.
Solution: Adjust boot order, Repair/Reinstall OS, or replace hard drive.

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15
Q

Drive not recognized

A

Cause: Flash drive may still be plugged in during boot, misconfigured boot order.
Solution: Disconnect flash drive, or adjust boot order.

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16
Q

S.M.A.R.T Failure

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable and replace hard drive.

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17
Q

Data loss/corruption

A

Cause: Damaged hard drive.
Solution: Run CHKDSK if applicable, use data recovery software and replace hard drive.

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18
Q

Missing drives in OS

A

Cause: Drive cable not connected, drive not initialized or damaged drive
Solution: Reconnect drive cable, Initialize drive in Disk Management or Disk Utility, or purchase new hard drive

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19
Q

Extended Read/Write times

A

Cause: Hard drive may be too full, slowing down system
Solution: Clear space on the hard drive

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20
Q

If any drive fails in RAID 0

A

Solution: you must start completely over since RAID 0 has not redundancy. Hopefully you would have an external backup.

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21
Q

If one drive fails in RAID 1

A

Solution: stop the RAID and prepare for a replacement drive to mirror your files to

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22
Q

If one drive fails in RAID 5

A

Solution: just replace it and the array will continue to work since the missing data will be rebuilt to the replacement drive

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23
Q

If two or more drives fails in RAID 5

A

Solution: replace the drives and recover information from external back up.

24
Q

Incorrect data source

A

Cause: video cable is not plugged in, or monitor output settings not correctly configured
Solution: plug-in cable, or adjust monitor output configuration

25
Dead pixels
Cause: Physical damage to screen. Solution: Replace screen.
26
Incorrect color patterns
Cause: Video cable may have bent pins or not connected properly. Solution: Fix pins if possible or replace cable.
27
Video artifact or digital artifacts:
Cause: Overheating GPU/Video card or defective GPU/Video card. Solution: Cool down GPU/Video card overall or replace GPU/Video card.
28
A burn-in:
Cause: Very high brightness for extended amount of time; screen is overheating. Solution: Turn off Screen, set screensaver to an image that is always moving, replace screen.
29
Dim image
Cause: Brightness setting is on lowest level, or backlight is damaged. Solution: Adjust brightness setting or replace backlight.
30
Audio issues
Cause: Cable may not be plugged in, or audio is muted Solution: Reconnect cable, or turn on volume.
31
Oversized images and icons
Cause: Low screen resolution. Solution: Increase screen resolution.
32
Flashing Screen
Cause: Loose backlight cable, failing backlight, unsupported resolution, or video driver issue. Solution: Adjust backlight cable, replace backlight, adjust resolution, or reinstall video driver
33
Fuzzy Image
Cause: For Projectors the focus have not been calibrated. For LCD screens there are device close that is causing interference, or a loose video cable Solution: Calibrate projector’s focus, move devices like speakers and fans away or adjust video cable
34
Poor Battery Life
Cause: Running many apps and serviced in the background, faulty battery, improper battery usage Solution: Force quit background apps when not in use, replace battery.
35
Swollen Battery
Cause: Age, device misuse, wrong adapter used for charging, overcharging. Solution: Turn off device, replace battery, purchase correct mobile device charger, only charge device when needed and unplug when charging is complete
36
Broken Screen
Cause: Physical Damage Solution: Replace screen or device, purchase screen protector
37
Digitizer issues
Cause: Liquid is on touch screen or digitizer is damaged. Solution: Clean screen of substance or replace digitizer.
38
Liquid damage
Cause: Liquid spilled on mobile device or device is dopped in body of liquid Solution: Turn off device, disassemble device and use a cloth or wipe additional liquid
39
Poor/no connectivity
Cause: Wireless antenna is crimped or damaged, far from access point or airplane mode is enabled Solution: Replace wireless antenna, move device closer to access point, turn on Wi-Fi setting or turn on airplane mode.
40
Overheating
Cause: Too many applications open, overcharged battery, overused device Solution: Force quit background apps when not in use, replace battery, replace device
41
Malware
Cause: Installation of malicious apps, OS vulnerabilities. Clicking suspicious links, unsecure networks Solution: Run AntiMalware, download apps from official sources, update mobile OS, stay away from spam links, use a VPN on unsecure networks
42
Cursor drift/touch calibration
Cause: oil on touch pad, touchpad misconfiguration Solution: Clean touchpad surface, calibrate touchpad
43
Streaks or lines down printed pages
Cause: Dirty print heads or dirty drum. Solution: Clean print heads or drum.
44
Faded prints
Cause: Low toner or drum not storing proper charge. Solution: Replace toner or replace drum.
45
Double/echo images on the print
Cause: Faulty drum cleaning blade Solution: Clean drum cleaning blade or replace
46
Toner smearing or not fused to paper
Cause: Fuser is not hot enough or replace fuser assembly. Solution: Increase fuser temperature of possible or replace fuser.
47
Creased paper
Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers. Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.
48
Paper not feeding or multipade misfeed
Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers. Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.
49
Paper jam
Cause: paper not placed in paper tray properly, dirty pickup rollers, faulty pickup rollers. Solution: place stock of paper properly in tray, clean pickup rollers, or replace pickup rollers.
50
No connectivity
Cause: Printer is not on, not pointed to correct DNS, or misconfigured printer settings. Solution: Turn on printer, correct DNS settings, or correct printer sharing settings.
51
Garbled characters on paper
Cause: Wrong printer drivers installed. Solution: Install the correct printer drivers.
52
Multiple prints pending in queue
Cause: Too many print jobs processed at the same time, or low amount of printer RAM (Low memory errors). Solution: Restart print queue or increase amount of RAM.
53
Access denied
Cause: Don’t have sufficient privileges to print. Solution: Obtain permission to print.
54
Color prints in wrong print color
Cause: Dirty printer cartridge nozzles or improper cartridge placement. Solution: Clean printer nozzles or adjust cartridge placement.
55
Intermittent Wireless Connectivity
Cause: Wireless antenna is crimped or damaged, or far from access point. Solution: Replace wireless antenna or move device closer to access point.
56
Slow transfer speeds/Low RF signal/External Interference
Cause: EMI, RFI, far from access point, or outdated NIC. Solution: Remove device from environments of high EMI and RFI, move device closer to access point, or update NIC.
57
Limited connectivity
Cause: Router issues, DHCP issues, DNS misconfiguration, or share settings disabled. Solution: Resolve router issues, resolve DHCP issues, properly configure DHCP, or enable share settings.

Troubleshooting devices 1101 (1 decks)

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