1.1 What is business? Flashcards
Definition of business
A decision-making organization established to produce goods and/or provide services that satisfy needs and wants of consumers in a profitable or non-profitable way.
What is goods?
Physical products
e.g., food, clothes, furniture, cars and smartphones.
What is services?
Intangible products
e.g., haircuts, tourism, public transport, banking, insurance education, and healthcare.
Goods and services differ in four ways. Specifically, services are:
Intangible
Unlike goods, services are not physical in their nature.
Goods and services differ in four ways. Specifically, services are:
Inseparable
The service received is attached to the people who deliver the service and the processes used to deliver the service.
Goods and services differ in four ways. Specifically, services are:
Perishable (Decay quickly)
Services do not last but are usually consumed at the time of purchase.
Goods and services differ in four ways. Specifically, services are:
Variable
Services are heterogeneous because each customer experience is unique.
Factors of production: (resources/inputs)
Land
Natural resources needed to produce goods and services. Always referred as physical resources.
Examples include water, timber, sand, minerals, metal ores, plants and animals.
Factors of production: (resources/inputs)
Labor
Human effort used to produce goods and services. Always referred as human resources.
Example: people in business such as employees and managers.
Factors of production: (resources/inputs)
Capital
Cash and other forms of financial resources used in the production process. As these are all funded by money, capital resources referred to as financial resources.
Examples include tools, machinery, motor vehicles, physical premises, and infrastructure. -> things/equipment used in production
Factors of production: (resources/inputs)
Entrepreneurship
Knowledge, skills and experiences of individuals who have the capability to manage the overall production process. Entrepreneurs have the ability and willingness to take risks in order to produce goods and provide services to customers, profitably.
Business functions:
Human resources
The function that handles all aspects relate to the workforce. It involves all aspects of business operations related to staff (personnel) within an organization
Ensure that the right people are employed and paid by the business, regularly trained, appraised and treated in accordance with Health & Safety regulations.
Examples include the: recruitment, induction, training, development, appraisal, promotion, remunerating (rewarding) and dismissal of staff.
Business functions:
Finance and accounts
The function of an organization refers to the responsibility for ensuring that the business has sufficient funds in order to conduct its daily operations.
It is responsible for managing the organization’s money and maintaining accurate accounts (financial records) of the firm’s funds.
Business functions:
Marketing
The function is to ensure the right product is sold at the right price in the right place using appropriate promotion methods.
Business functions:
Operating manager
The process of making goods and providing services from the available resources of a business to meet the needs and wants of its customers. It involves ensuring that goods and services meet production targets, deadlines and certain quality standards.
Do all four business functions rely on one another?
Yes because these functions of a business are interdependent.
For example, the marketing department cannot determine an appropriate marketing campaign without necessary discussions and approval from the finance and accounts department. All business decisions have implications on the human resources department as people are needed to carry out the other three functions.
What is customers?
The people or other businesses that purchase goods and services. They are willing to pay to buy certain goods and services because the production process adds value to the final products.
What is adding value?
The process of producing a particular good or service that is worth more than the cost of the resources used to produce it.
For example, a good textbook is worth far more to customers (such as IB Diploma students) than the paper and ink used to publish it.
What is consumers?
The people who use goods and services.
What is primary sector?
Refers to business activity involved with the extraction of natural resources.
For example, metal ores and coal have to be mined, oil and natural gas have to be drilled from the ground, rubber needs to be extracted from trees, foodstuffs need to be farmed, livestock need to be managed by farmers, and fish need to be trawled.
Hence, primary sector production is also known as extractive production.
What is secondary sector?
Refers to business activity involved with the manufacturing or construction of finished products. It encompasses transforming primary sector output into finished goods, ready for sale or use by the consumer.
For instance, plastics need to be made from using oil. It also includes businesses that are involved in transforming other secondary sector output into finished goods, such as assembling the component parts of motor vehicles, laptops, or smartphones.
What is tertiary sector?
Refers business activity that involves providing services to customers
For example, consumers and business clients.
What is quaternary sector?
Known as the knowledge economy and refers to business activity involving the creation or sharing of knowledge and information. It involves the generation and exploitation of knowledge in wealth creation of the economy, rather than traditional industries that use natural resources or physical labor. Businesses operating in these knowledge-based industries deal with digital information and communications technology (ICT), research and development (R&D), and other high-level services.
What is visionary?
An entrepreneur who has the foresight and driving force behind an organization’s growth and development. S/he can see market changes and trends before they actually happen or materialize, or even set the trends themselves.
For example, a visionary will be instrumental behind an organization’s product development, acquisitions and strategic partnerships. Entrepreneurs are typically self-employed or hold the position of chief executive officer (CEO) of an organization.
