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Question 1

The process in which one party perceives that its interest are being opposes or negatively affected by another party

Answer 1

Conflict

Question 2

A type of conflict in which people do use their discussion around the issue while showing respect for people who have other points of view

Answer 2

Task conflict

Question 3

A type of conflict in which people focus on characteristics of other individuals, rather than on the issues as the source of the conflict

Answer 3

Relationship conflict

Question 4

The belief that conflicting parties will find a mutually beneficial solution to their disagreement

Answer 4

Win win orientation

Question 5

The belief that conflicting parties are drawing from a fixed pie, so the more one part receives, the less the other party will receive

Answer 5

Win lose orientation

Question 6

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties

Answer 6

Superordinate goals

Question 7

Any attempt by a relatively neutral person to help conflicting parties resolve their differences

Answer 7

Third party conflict resolution

Question 8

The prices whereby two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence

Answer 8

Negotiation

Question 9

The best outcome you might achieve through some other course of action if you abandon the current negotiation

Answer 9

BATNA

Question 10

Influencing, motivating and enabling others toward a goal

Answer 10

Leadership

Question 11

The view that leadership is a role, not a position assigned to one person

Answer 11

Shared leadership

Question 12

Create, communicate and model a shared vision for the team or organization

Answer 12

Transformational leadership

Question 13

Leaders help employees improve their performance and well. Wing toward current objectives and practices

Answer 13

Managerial leadership

Question 14

Leaders serve followers, help employees fulfill their needs and are coaches

Answer 14

Servant leadership

Question 15

Effective leaders choose the most appropriate leadership style depending on situation and employee

Answer 15

Path goal leadership theory

Question 16

Effective leaders vary their style according to motivation and ability of followers

Answer 16

Situational leadership theory

Question 17

Leader effectiveness depends on whether the person’s natural leadership style is appropriately matched to the situation

Answer 17

Fielder’s contingency model

Question 18

Theory identifying conditions that either limit a leader’s ability to influence subordinates or make a particular leadership style unnecessary

Answer 18

Leadership substitutes

Question 19

Leadership prototypes and the romance of attribution of leadership

Answer 19

Implicit leadership theory

Question 20

The view that effective leaders need to be aware of feel comfortable with and act consistently with their values personality and self concept

Answer 20

Authentic leadership