105.4 Flashcards
Communicating with your client prior to and during the service will help you avoid misunderstandings and ensure:
A) predictable results
B) a proper shampoo treatment
C) their friends will give them compliments
D) the sculpture is completed in a timely manner
A) communicating with your client prior to and during the service will help you avoid misunderstandings and ensure predictable results.
All of the following are guidelines to follow during the Connect sculpture service essential EXCEPT:
A) build rapport
B) greet client with a firm handshake
C) ask questions to discover clients needs
D) greet client with a pleasant tone of voice
C) build rapport, greeting guests with a firm handshake and greeting clients with a pleasant tone of voice are all important steps to follow during the Connect service essential.
Teaching the client to perform at-home hair care maintenance is important during which sculpture service essential?
A) create
B) consult
C) Connect
D) complete
A) teaching the client how to perform at home hair care maintenance is important during the Create sculpture service essential.
In order to determine your clients level of satisfaction, request feedback and look for:
A) your tip
B) your next client
C) verbal and nonverbal cues
D) approval from staff members
C) in order to determine your clients level of satisfaction, request feedback and look for both verbal and nonverbal cues.
All of the following are ways to reassure to calm a child during a sculpting service EXCEPT:
A) offering a reward
B) using fun language
C) asking them to keep quiet
D) kneeling down to make eye contact
C) offering a reward, using fun language and kneeling down to make eye contact are all ways to reassure or calm a child during a sculpting service.
To keep a child from squirming, remind them that squirming may cause you to:
A) cut yourself
B) cut him or her
C) never do their hair again
D) tell their parents they were misbehaving
A) to keep a child from squirming, remind them that squirming may cause you to cut yourself.
If an older child comes into the salon without a parent consider:
A) calling their parent first
B) offering them the latest trends
C) reducing the cost of the service
D) having them sign a release form
A) if an older child comes into the salon without a parent consider calling the parent first.
All of the following are methods used to distinct tools and equipment EXCEPT:
A) rinse
B) spray
C) immersion
D) disinfectant wipes
A) spray,immersion and disinfectant wipes are all methods used to disinfect tools and equipment.
What is the first step in cleaning combs and brushes?
A) remove hair and debris
B) scrub with soap and water
C) immerse in soap and water
D) immerse in disinfectant solution
A) removing hair and debris is the first step in cleaning wombs and brushes.
Which of the following is a guideline to follow during the Consult sculpture service essential?
A) complete a client record
B) perform a scalp massage to relax client
C) communicate to develop a connection with the client
D) as specific questions such as “would you like your ears exposed?”
D) to ask specific questions such as “would you like your ears exposed?” Is a guideline to follow during the Consult sculpture service essential.
