1021 Flashcards
The fire officer has access to sensitive documents, including exposure and injury reports. What ensures that these documents are kept secure?
Reports and related information are kept confidential, with access only to those personnel with a legal right.
During an incident, a fire officer notices that an exit door is blocked in an assembly occupancy. Which principle of life safety does this blocked door highlight?
Means of Egress
How can cultural diversity impact the success of the fire service?
Promotes proactive relationships between the fire service and the community.
Which of the following is part of the five C’s for effective radio communication?
Developing clear, concise, and confident messages.
What are the five C’s for effective communication?
Conciseness, Clarity, Confidence, Control, Capability.
Understanding, remembering, and evaluating are components of which interpersonal communication skill?
Listening.
Which of the following identify leadership and decision making styles?
Democratic and transformational.
A leader must acquire techniques to allow them to effectively assign tasks. The sills approach identifies what required skills?
Technical, human, conceptual.
During a training evolution, the fire officer considers the sender, the message and the receiver. What are these components of?
Communication model.
What is a lack of clear language or visual distractions considered during verbal communication?
Interference.
Upon recognizing signs and symptoms of a stress related behavioral concern with a crew member, what first reaction is considered appropriate for a fire officer to take?
Connect with the employee to best understand and support the concern.
A reasonable suspicion is made from factual evidence that a crew member is contravening the organization’s zero tolerance policy on substance abuse while on-duty. What immediate action does the fire officer take?
Provide for and ensure the safety of the crew member and immediately notify a senior officer or the fire chief.
A procedure outlines the steps that must be performed in order to property follow an organizational policy.
What is a policy?
Organizational guide that is developed and adopted as a basis for decision making.
A supervisor uses S.M.A.R.T. (specific, measurable, action oriented, relevant, and time-sensitive) as a guide for which activity?
Establishing goals and objectives.
What is the first step in the planning process model?
Identify.
Community risk reduction (CRR) plans are created to identify and prioritize local risks, followed by programs that mitigate hazards to public safety. What are important components of CRR plans?
Fire and life safety programs, surveys, and public presentations.
A local citizen comes into the fire station upset and complaining about the fire apparatus air horn/siren sounding all day and night, disrupting them. How does the fire officer address this concern?
Listen to the citizen and offer to investigate by following department policies.
A fire officer has responded to an incident in which department standard operating procedures (SOP’s) did not adequately address the needs of the incident. What is the first step in revising the SOP?
Identify the problem or concern.
How can a fire officer reinforce the importance of following policy?
Acting as a role model and following policy themselves.
How does the fire officer support the budgetary needs for training equipment in the fire service?
Identifying equipment needed, and justifying its requirement.