101 Flashcards
On provider's schedule, what color would indicate that a slot had no regular openings, but at least one overbook appt available? A. Gray B. Green C. Red D. Yellow
D. Yellow
The patient’s appt is actually scheduled after you:
A. Select the time slot on the provider’s schedule
B. Click Accept on the Appointment Review window
C. Close the patient workspace
D. Click Schedule on the provider’s schedule
B. Click Accept on the Appt Review window
In what type of workqueue can you find patient encounters that are missing info? A. Referral B. Schedule Order C. Patient D. Claim
C. Patient
When scheduling an appt, you select a check box on the Make Appt form. The Schedule Scanner disappears and when you click Search, you are taken to the Recommended Solutions form rather than the provider's schedule. What check box was selected. A. Auto search B. Joint times C. Recur D. Use patient prefs
A. Auto search
To be considered a joint appointment, the times scheduled for both providers must be the same, overlap, or touch?
True
You are pre-registering a patient, she tells you her coverage is no longer effective. What field would you use to terminate the coverage? A. Member eff to B. Member eff from C. Subscriber ID D. Insurance ID
A. Member eff to
Time slots reserved for a specific visit type or type of patient are called: A. Unavailable B. Blocks C. Held D. Public
B. Blocks
On a patient's appointment desk, you see multiple future appointments with an 'R' next to them. This indicates that the appt is: A. A rescheduled appt B. Part of a recurring series C. Missing registration info D. Scheduled from a referral
B. Part of a recurring series
You are able to schedule multiple visit types with different providers in the same entry process?
True
You can make an existing appt. recur.
True
1) Right click appt and select ‘Recur’
or
2) Select appt , click ‘Recur’ on bottom toolbar of Future tab.
A \_\_\_\_\_\_\_\_ is an insuring entity. A \_\_\_\_\_\_\_\_ is a specific set of benefits. A. plan, payor B. payor, plan C. coverage, plan D. coverage, payor
B. payor, plan
The guarantor and subscriber can be 2 different people or entities when registering a dependent patient?
True
You would terminate coverage for a patient if the coverage was once effective, but no longer used.
True
You can create a new patient record w/o searching for the patient first.
False
If a guarantor acct is no longer effective, you need to \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ the account. A. Inactivate B. Delete C. Terminate D. Remove
A. Inactivate
From the patient’s Appointment Desk, what is the fastest way to determine if they have an order in the system?
A. Look under Patient Options
B. Look for an Orders tab
C. Right-click a future appt and select Link Orders
D. Look in the Patient Summary window
B. Look for an orders tab
The Appointment List activity allows you to assign a referral to a listed appt or schedule a new appt.
True
The Referral Action activity allows you to assign an existing referral to an appointment or create a new referral.
True
11.11
You can change appt information prior to the appt without rescheduling.
True
The Cancel Appts activity could be used to both cancel or reschedule an appt.
True
The top section of the Wait List displays possible solutions while the lower section of the Wait List displays patients who are waiting for appts.
False
You can add a patient to the Wait List froM the Appointment Desk.
True
From which report can you sign in a patient’s appointment or admission?
A. Sign-In Report
B. Patient Arrival Report
C. Hospital Appointments and Admission Report
D. Today’s Patients Report
D. Today’s Patient Report
Patient shows his insurance card, he has a copay.
What steps are taken to update info in the system?
A. Select Edit Copay, enter details of copay in Coverage Level Copay table, click Accept.
B. Select Enterprise Pmt, enter details of copay in Copay due field, click Accept.
C. Select Enterprise Pmt, enter details of copay in Balance Paid field, click Accept.
D. Select Copay due field on the Copay form and enter details of the copay.
A. Select Edit Copay enter details of copay in Coverage Level Copay table, click Accept.
You are scheduling patient for a Walk In visit. After you enter \_\_\_\_\_\_\_\_, the provider's schedule appears. A. a department B. a visit type C. a provider D. appointment notes
C. a provider
When registering a patient for a new workers’ comp visit, which of the following must be created?
A. Claim information record
B. Personal/Family guarantor account
C. Third party liability guarantor account
D. Coverage record for the patient’s personal insurance
A. Claim information record
How can you tell by looking at the DAR if an appt has been checked out? The status of the appointment is: A. Sch B. Arrived C. Checked D. Comp
D. Comp
Patient checked in for appt but had to leave before being seen. To maintain appropriate appt statistics, you must update the appt info by selecting the ___ button on the DAR and changing the _____ field to _____.
A. Change, Change reason, Patient
B. EOD, Status, No Show
C. EOD, Status, Left without seen
D. Cancel, Cancel reason, Left without seen
C. EOD, Status, Left without seen
Patient’s copay and non-copay payments can be refunded from the POS Refund activity.
True Appendix A - Training Wheels
Multiple provider schedules can be created from the same pattern
True
You would like the system to build more schedule for your resources when there are only 3 months of schedule remaining. These schedules were built using patterns. How do you do this?
A. Set the release date to “M+3”
B. Set the release date offset to “3 Monthly”
C. Select the Set Default button in Provider Pattern to configure auto-extension
D. Edit the pattern
C. Select the Set Default button in Provider Pattern to configure auto-extension
The schegistrar can only see 2 days of a provider's schedule, beyond that she sees 'Unrlsd'. Yesterday she was able to see 3 months. What is preventing her from seeing past the 2nd day? A. Release date B. Release date offset C. Recurrence pattern D. Unavailable time
A. Release date
Patient makes payment toward outstanding balance, but says he needs the money back. You select patient’s appointment on the DAR and reopen the Check In activity. What are the next 3 steps?
A. Select Enterprise Pmt, enter amount in Balance paid field and click Accept.
B. Select POS Refund, choose payment that needs to be refunded and click Accept.
C. Select POS Refund, enter value in Reason field, and choose payment that need to be refunded.
D. Select Edit Copay, enter a copay, and click Accept.
C. Select POS Refund, enter value in Reason field, and choose payment that need to be refunded.
A provider needs to make a permanent, recurring change to his schedule and it should take effect today. His schedule was created using a pattern that other providers use. Which activities must be used in order to make this change?
A. Edit Template, Edit Pattern, Provider Pattern
B. Edit Template, Edit Pattern, Edit Provider
C. View Schedule, Edit Pattern, Provider Pattern
D. View Schedule, Edit Template, Provider Pattern.
A. Edit Template, Edit Pattern, Provider Pattern
A provider recently decided to work Saturdays for the next month only. What activity is used to make the change? A. Edit Slot B. Edit Template C. Edit Template for a single day D. Edit Pattern
B. Edit Template
Schegistrar Supv practice exam
question 38
You can create new slots on a particular day’s schedule using the Edit Slot activity.
False
(edit template?) FIND WHERE THIS IS!
What are the three options for time period when scheduling recurring appointments?
Daily, weekly, monthly
11.26
Describe the difference between selecting the End date and Number of occurrences options.
Select end date if you need the appts completed by a certain time.
Select number of occurrences if the provider has ordered a certain number of visits.
Associating a referral with an appointment is called
Assigning a referral.
11.6
A Referral Warning appears during scheduling if…
If the patient’s insurance plan requires a referral for the visit.
11.12
What does the Referral Action activity do?
Shows a list of the patient’s referrals. You can create a new referral or assign an existing one.
11.13
What is ‘Referral Type’?
It indicates the kind of services to be provided. 11.16
Recurring hospital accounts are attached to more than one visit.
True 11.24
A recurring hospital account is created for multiple related outpatient visits.
True 11.24
How can you tell from Audrey’s Appointment Desk if she has a referral?
You see the referrals tab 11.25
How do you make an appointment from the Referrals tab?
Select the referral and click the schedule button on the bottom toolbar. 11.25
What are the three options for time period when scheduling recurring appointments?
daily, weekly, monthly 11.25
If you change the time of the first recommended solution for recurring appointments, how can you quickly change the times of the subsequent appointments to match those times?
Click match recurrences 11.26
What kind of hospital account do you need to create for recurring appointments?
Recurring or series 11.26
What letter indicates that an appointment is part of a recurring series?
‘R’ 11.26
Where should you click to make an appointment a recurring appointment?
The Recur check box
11.26
Do you need a referral to schedule a recurring appointment?
No
What are two ways to make an existing appointment recur?
Right-click and select Recur. OR
Click Recur on the bottom toolbar of the Future tab.
Referrals for a patient appear on the Appointment Desk activity.
True. They appear on the Referrals tab.
11.39
- When viewing a patient’s Appointment Desk activity, how can you tell that a referral has been assigned to an appointment? Choose only ONE answer.
A. An icon appears in the Referral column for that appointment.
B. A green checkmark appears in front of the appointment.
C. A purple square appears in front of the appointment.
D. You cannot tell if a referral has been assigned to an appointment on by looking at the Appointment Desk.
A. An icon appears in the Referral column for that appointment.
11.38
The system will prevent users from scheduling an appointment for a referral until it has been marked as “Authorized.”
False. Referrals can be scheduled before or after they have been authorized.
11.38
You are using a workqueue to schedule appointments for new referrals to your department.
How can you tell if a referral has been assigned to an appointment in the Appointment List activity? Choose only ONE answer.
A. The referral has a status of Assigned.
B. There is a green checkmark next to the referral.
C. A number appears in the Referral # column.
D. The Appt Status column shows Scheduled.
C. A number appears in the Referral # column. 11.38
When scheduling an appointment from a referral, the system will automatically fill in the Visit Type field in the Make Appointment activity.
False
While viewing the Referral Action activity, how can you tell which referral has been assigned to the appointment? Choose only ONE answer.
A. The referral has a status of Assigned.
B. There is a green checkmark next to the referral.
C. A number appears in the Referral # column.
D. A date appears in the Start column.
B. There is a green checkmark next to the referral.
11.38
A Referral Class of Outgoing should be used when referring a patient from your department to a different department within your organization.
False. Outgoing referrals are used when sending your patients to a different organization..
11.39
How can you access the Appointment List activity from a Referrals workqueue? Choose only ONE answer.
A. Click the Assign button.
B. Click the Schedule button.
C. Double-click the referral in the workqueue.
D. Right-click the referral and select Make Appointment.
A. Click the Assign button.
11.38
Recurring hospital accounts can only be attached to a single visit.
False. Recurring hospital accounts can be attached to multiple visits (recurring).
11.38
Which are true about the home workspace? Choose ALL answers that apply.
a. It is the initial activity you see when you log in to Hyperspace.
b. The activity that appears can be different based on the type of user.
c. It is labeled with the name of the user.
d. It always remains open.
a. It is the initial activity you see when you log in to Hyperspace.
b. The activity that appears can be different based on the type of user.
d. It always remains open.
2. 38
- Which are true about the patient workspace? Choose ALL answers that apply.
a. It is the initial activity you see when you log in to Hyperspace.
b. It is labeled with the name of the patient with whom you are working.
c. The patient workspace holds more than one patient.
d. It displays information specific to the patient.
b. It is labeled with the name of the patient with whom you are working.
d. It displays information
specific to the patient.
2.38
Which of the following elements are required in order to schedule an appointment on the Make Appointment form? Choose ALL answers that apply.
a. Department
b. Appointment notes
c. Visit Type
d. Provider
e. Date
a. Department
c. Visit Type
d. Provider
e. Date
2. 38
A block is a time slot reserved for a particular type of visit or patient.
True
2.39
What does it mean if a slot is yellow on the provider’s schedule? Choose only ONE answer.
a. The provider has time on hold.
b. The time slot has never been used.
c. There are no more openings or overbooks.
d. There are no more regular openings available, but there is at least one overbook.
e. None of the above.
d. There are no more regular openings available, but there is at least one overbook.
2. 39
Override Held Time security is required to schedule into gray slots.
True
2.24
You can edit appointment notes from the Provider Schedule form if needed.
True
2.30
When you click Accept on the Appointment Review window, you are scheduling the appointment and
creating a contact for the patient in the system. If you cancel at this point instead of
accepting, the appointment is not scheduled.
True
2.32
Which are true about the patient workspace? Choose ALL answers that apply.
a. It is the initial activity you see when you log in to Hyperspace.
b. It is labeled with the name of the patient with whom you are working.
c. The patient workspace holds more than one patient.
d. It displays information specific to the patient
b. It is labeled with the name of the patient with whom you are working.
d. It displays information specific to the patient.
2. 37
Which are true about the home workspace? Choose ALL answers that apply.
a. It is the initial activity you see when you log in to Hyperspace.
b. The activity that appears can be different based on the type of user.
c. It is labeled with the name of the user.
d. It always remains open.
a. It is the initial activity you see when you log in to Hyperspace.
b. The activity that appears can be different based on the type of user.
d. It always remains open.
2. 37
Which of the following elements are required in order to schedule an appointment on the Make Appointment form? Choose ALL answers that apply.
a. Department
b. Appointment notes
c. Visit Type
d. Provider
e. Date
a. Department
c. Visit Type
d. Provider
e. Date
2. 37
What does it mean if a slot is yellow on the provider’s schedule? Choose only ONE answer.
a. The provider has time on hold.
b. The time slot has never been used.
c. There are no more openings or overbooks.
d. There are no more regular openings available, but there is at least one overbook.
e. None of the above.
d. There are no more regular openings available, but there is at least one overbook.
2. 37
The permanent address is where the patient will receive statements.
False: The permanent address is used for sending appointment reminders, letters, and lab results. Statements would be sent to the address of the guarantor (stored in the guarantor account).
3.42
You have entered Lyla’s patient address. Lyla would like to add her husband Ryan as her patient contact. Which of the following should you do to quickly pull Lyla’s address into Ryan’s contact information? Choose only ONE answer.
A. Click Pull Info with This patient selected
B. Click Link with This patient select
C. Select Primary? with This patient selected
D. Click Pull Info with Another patient select
A. Click Pull Info with This patient selected
3.42
