1002 Flashcards
Tech use what?
Cables
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application, it fails and gives an error message. Which of the following should the technician do FIRST?
A. Reinstall the application
B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones
D. Update the OS of the smartphones
A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct the issue?
□ A. dir □ B. chdsk □ C. dism □ D. ipconfig □ E. format □ F. diskpart
□ B. chdsk
□ C. dism
An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two)
□ A. Change the default access port
□ B. Enforce password complexity
□ C. Put the terminal server into the router’s DMZ
□ D. Disable logon time restrictions
□ E. Block all unused ports on the LAN smart switch
□ F. Use the local client certificate for server authentication
□ C. Put the terminal server into the router’s DMZ
□ E. Block all unused ports on the LAN smart switch
A company has hired a new IT firm to manage its network switches and routers. The firm is geographically seperated from the company and will need to be able to securely access the devices. Wbich of the following will provide the ability to access these devices?
A. Telnet
B. SSH
C. RDP
D. VNC
B. SSH
A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Select two.)
□ A. Guest Network □ B. TKIP □ C. Default login □ D. Outdated firmware □ E. WPS □ F. WEP
□ C. Default login
□ F. WEP
A client wants a technician to create a PC naming convention that will make the client’s PC’s easier to track and identify while in use. Whoch of the following convention formats should the technician follow?
A. Domain name, location, IP address
B. Domain name, location, asset ID
C. Asset ID, MAC address
D. Location, RFID
C. Asset ID, MAC address
Which of the following provide the BEST security for a server room? (Select two.)
□ A. Badge reader □ B. Bollard □ C. Biometric lock □ D. Cable lock □ E. USB token □ F. Privacy window shades
□ A. Badge reader
□ C. Biometric lock
Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling
B. Impersonation
C. Spoofing
D. Spear fishing
D. Spear fishing
A technician receives an invalid certificate error when visiting a website with 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?
A. Date and Time
B. UEFI boot mode
C. Logon times
D. User access control
A. Date and Time
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. which of the following Control Panel utilities should the technician use to configure the setting?
A. Internet Options - Advanced
B. Internet Options - Connections
C. Internet Options - Security
D. Internet Options - Privacy
B. Internet Options - Connections
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
A. 2GB
B. 4GB
C. 8GB
D. 16GB
B. 4GB
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A. Poliely ask the user to call back
B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break
B. Ask another technician to take the call
A user’s phone contains a customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A. Fingerprint lock
B. Passcode lock
C. Swipe lock
D. PIN lock
A. Fingerprint lock
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer’s design? (select two.)
□ A. □ B. □ C. □ D. □ E. □ F.
□ A. UPS
□ B. Server rack
