10 ways to have a better conversation Flashcards
How many of you have unfriended someone on FaceBook because they said something offensive about religion, politics, food, childcare?
offensive # inoffensive
causing offence, upsetting, unpleasant
trivial issues
where even the most trivial of issues have someone fighting both passionately for it and against it
trivial: having a little value or importance.
Sexual harassment in the workplace is not a trivial matter.
we are more polarized
interpersonal communicated skills
1)Don’t multitask
2)Don’t pontificate
If you want to state your opinion without any opportunity for response or argument or pushback or growth, write a blog
You need to enter every conversation assuming that you have something to learn.
Don’t equate your experience with theirs
All experience is individuals
it takes effort and energy to actually pay attention to someone
but if you can.t do that you are not in a conversation.
Most of us don’t listen with the intent to understand. We listen with the intent to reply
intent: giving all your attention to something