10. dealing with problems Flashcards by alaiya o

Q

عُنْوان

A

address

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Q

فاتورَة حِساب

A

bill

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Q

تعطل السيارة

A

breakdown

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Q

مَكْسور

A

broken

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Q

لَوْن

A

colour

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Q

شَكْوى

A

complaint

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Q

رَقْم صَحيح

A

correct number

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Q

زَبون

A

customer

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Q

خِدْمَة الزَّبائِن

A

customer service

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Q

ضَرَر

A

damage

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Q

خِدْمَة تَوْصيل

A

delivery

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Q

عُنْوان البَريد الإلكترونـي

A

email address

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Q

اسْتِمارَة

A

form

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Q

ضَمان

A

guarantee

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Q

مَفْقود

A

lost

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Q

خَطأ

A

mistake

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Q

خَلَل

A

fault

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Q

طَريقَة الدَّفْع أو السَّداد

A

payment method

Q

مِـحْفَظَة

A

purse/wallet

Q

كَمِّية

A

quantity

Q

إيصال

A

receipt

Q

تَـخْفيض

A

reduction

Q

يُصَلِّح

A

repair

Q

اسْتِبْدال (جُزء)

A

replacement (part)

Q

خِدْمَة

A

service

Q

حَجْم

A

size

Q

سَرِقَة / اسْتيلاء عَلى

A

theft/robbery

Q

تَقَدَّم بِشَكْوى

A

to complain

Q

وَصَّل/ نَقَل

A

to deliver

Q

تَبَادَل

A

to exchange

Q

دَفَع

A

to pay

Q

أَصْلَح

A

to repair

Q

اسْتَبْدَل

A

to replace

Q

رَقْم هاتِف

A

telephone number

Q

عَمِل

A

to work

Q

وَقْتُ الاِنْتِظار

A

waiting time

Q

رَقم غَيْر صَحيح

A

wrong number

Q

تَعْليمات الاِسْتِخْدام

A

instructions for use

Q

تَأْمين

A

insurance

Q

التَّقَدُّم / التَّطَوُّر

A

progress/improvement

Q

اسْتَعَاد / اسْتَرْجَع

A

to bring back/to take back

Q

ضَمَن / كَفَل

A

to guarantee

Q

أَرْجَع / أَعَاد

A

to return/give back

Q

أَمَّن

A

to insure