10 Competency

Question 1

Situational
Awareness

Answer 1

Comprehend the current
operational situation and
anticipate future events.

Monitors air traffic in their area of
responsibility, as well as nearby
airspace, to anticipate the impact
on their sector.

Question 2

Traffic and
Capacity
Management

Answer 2

Ensure a safe, orderly and
efficient traffic flow and provide
essential information on
environment and potentially
hazardous situations.

Uses appropriate procedures to
sequence arriving, departing and
en-route aircraft to ensure an
efficient flow of traffic, taking into
account aircraft performance.

Question 3

Separation and
Conflict Resolution

Answer 3

Manage potential conflicts and
maintain separation.

Identifies potential conflicts,
selects the appropriate separation
method, applies the separation
standard, and issues clearance
and instructions that resolve
traffic conflicts

Question 4

Communication

Answer 4

Communicate effectively in all
operational situations

Speaks clearly and concisely to
explain the immediate situation,
as well as the risks and benefits of
different actions.

Question 5

COORDINATION

Answer 5

Coordinate with other operational
positions to find a solution to
situations outside the ordinary.

Effectively negotiates solutions to
unusual situations.

Question 6

Management of
non-routine
situations

Answer 6

Detect and respond to emergency
and unusual situations related to
aircraft operations and manage
degraded modes of ATS operation.

Notes unusual behavior (red
flags), determines the most
appropriate action, and reacts
immediately.

Question 7

Problem Solving
and Decision
Making

Answer 7

Find and implement solutions for
identified hazards and associated
risks
Identifies issues, prioritize
problems and select the best
possible solution, while
considering existing rules and
procedures.

Question 8

Self-Management
and Continuous
Development

Answer 8

Demonstrate personal attributes
that improve performance and
maintain an active involvement in
self-learning and self development.

Receptive to feedback, seeks out
learning opportunities and
modifies behavior according to
feedback.

Question 9

Workload
Management

Answer 9

Use available resources to
prioritize and perform tasks in an
efficient and timely manner.

Assess current and anticipated
workload to prioritize tasks,
mitigate distractions, an

Question 10

TEAMWORK

Answer 10

Operates as a team member.

Behaves respectfully towards
others, reduces tension, and
seeks to resolve conflicts.