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TM254 > 1 - Why IT Service Management? > Flashcards

1 - Why IT Service Management? Flashcards

1
Q

What are the 5 stages of the service life cycle?

A 
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Development
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2
Q

What is a service?

A

A service is a type of economic activity that is intangible, is not stored and does not result in ownership

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TM254 (9 decks)

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