1) The Hospitality And Catering Industry Flashcards
Definition of Hospitality
means providing people with a place to stay (accommodation), meals, drinks and entertainment in a variety of places.
Definition of Catering
means providing people with a food and drink service in a variety of places.
Definition of caterers
supply businesses and places with food that is made in a central kitchen/factory, then delivered to order.
Examples of Hospitality
Hotels, guest houses, bed and breakfast, inns, pubs, farmhouses, holiday camps and parks, family cabins, luxury camping (glamping), cruise ships, long-distance trains, airlines, motorway services, youth hostels
Examples of catering
Restaurants, bistros, dining rooms, canteens, cafes, tearooms, coffee shops, takeaway and fast food outlets, pubs, bars, clubs, casinos, street food, restaurants, mobile/ roadside food vans,
motorway services, visitor and tourist attractions (theme parks, museums, zoos,
etc.), sport stadiums, concert/gig venues, hospitals, schools, prisons, care homes,
What do suppliers provide in the Hospitality and Catering industry
Agency staff/employees
Cleaning materials Drinks Equipment
Flower arrangements Food
Furniture Laundering services (washing and drying clothes and bed sheets, etc.)
Tableware - knives, forks, spoons, glasses, plates, etc.
Uniforms
Waste disposal
Name the 2 types of service systems
.Counter service
.Table service
Description of Counter service
• Customers choose food from a display
• Customers queue ot pay before they eat the food -queue may be lengthy, lunchtime
• Food can be eaten in the place or taken away
Description of table service
• Waiting staff take food orders and serve customers seated at a table
• Large restaurants divide tables into areas called stations
• Banquets, wedding receptions, etc. - guests are served by teams of waiting staff
• Food is more expensive in order to pay the wages of the waiting staff
• Gueridon system (trolley / moveable service)
- Cooking / preparing food at the table to entertain customers
Examples of Transport Catering
. Trains
. Aeroplanes
. Ships
Description of transport catering - (TRAINS)
- Restaurant carriages on some long-distance trains
- Takeaway cafeteria or trolley service available
Description of Transport Catering - (AEROPLANES)
- Frozen or cook-chilled meals provided on long-distance flights - heated by microwaves
- Trolley drink and snack service available on many short-distance flights
Description of Transport Catering - (SHIPS)
- Cruise ships provide a variety of food service options
- Ferries usually have a cafeteria service
Description of the Vending System
.Vending machines sell hot and cold meals, snacks and drinks in a variety of places
. team of people is needed to service them and maintain their stocks
The commercial sector of the H&C industry
Commercial sector H&C businesses aim to make a profit.
They can be places where people stay in the accommodation provided (residential).
They can be places w h e r e H&C services are provided, but there is no accommodation for
people to stay in (non-residential).
