1. Tell me about a time when you didn't have enough data to make the right decision. Flashcards
ARE RIGHT, A LOT
1
Q
- Tell me about a strategic decision you had to make without clear data or benchmarks.
A
ARE RIGHT, A LOT
2
Q
- Tell me about a time when you made a difficult decision with input from many different sources (customers, stakeholders, partner teams, and so on).
A
ARE RIGHT, A LOT
3
Q
- We don’t always make the right decision all the time. Tell me about a time when you made a bad decision.
A
ARE RIGHT, A LOT
4
Q
- We don’t always make the right judgment all the time. Tell me about a time when you made an error in judgment.
A
ARE RIGHT, A LOT
5
Q
- Tell me about a time when you discovered that your idea was not the best course of action.
A
ARE RIGHT, A LOT
6
Q
- Describe a time when you brought different perspectives together to solve a problem.
A
ARE RIGHT, A LOT
7
Q
- Give me an example of a calculated risk that you have taken where speed was critical.
A
BIAS FOR ACTION
7
Q
- Tell me about a time when you worked against tight deadlines and didn’t have time to consider all options before making a decision.
A
BIAS FOR ACTION
8
Q
- Describe a situation where you made an important business decision without consulting your manager.
A
BIAS FOR ACTION
9
Q
- Tell me about a time when you had to gather information and respond immediately to a situation.
A
BIAS FOR ACTION
10
Q
- Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more information.
A
BIAS FOR ACTION
10
Q
- Tell me about a time when you saw an issue that would impact your team and took a proactive approach to solve it.
A
BIAS FOR ACTION
11
Q
- Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently?
A
CUSTOMER OBSESSION
12
Q
- Tell me about a time when you went above and beyond for a customer.
A
CUSTOMER OBSESSION
13
Q
- Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet.
A
CUSTOMER OBSESSION
14
Q
- Give me an example of a time when you asked for customer feedback
A
CUSTOMER OBSESSION
15
Q
- Tell me about a time when you evaluated the customer experience of your product or service.
A
CUSTOMER OBSESSION
16
Q
- Tell me about a time when a customer came to you for something that wouldn’t actually address their need.
A
CUSTOMER OBSESSION
17
Q
- Sometimes customers make unreasonable requests. Tell me about a time when you’ve had to push back or say no to a customer req uest.
A
CUSTOMER OBSESSION
18
Q
- Tell me about a time when you had to balance the needs of the customer with the needs of the business.
A
CUSTOMER OBSESSION
19
Q
- Give me an example of a time when you were able to deliver an important project under a tight deadline.
A
DELIVER RESULTS
20
Q
- Tell me about a time when you had significant, unanticipated obstacles to overcome in achieving a key goal.
A
DELIVER RESULTS
21
Q
- Tell me about a time when you not only met a goal but considerably exceeded expectations.
A
DELIVER RESULTS
22
Q
- Tell me about a time when you or your team were more than half way to meeting a goal when you realized it may not be the right goal or may have unintended consequences.
A
DELIVER RESULTS
23
Q
- Give me an example of a mission or goal you didn’t think was achievable.
A
DELIVER RESULTS
24
Q
- Tell me about a time when you did not effectively manage your projects and something did not get completed on time.
A
DELIVER RESULTS
25
Q
- Tell me about a time when you were trying to understand a complex problem on your team and you had to dig into the details to figure it out.
A
DIVE DEEP
26
Q
- Tell me about a situation that required you to dig deep to get to the root cause.
A
DIVE DEEP
27
Q
- Tell me about a problem you had to solve that required in-depth thought and analysis.
A
DIVE DEEP
28
Q
- Walk me through a big problem or issue in your organization that you helped to solve.
A
DIVE DEEP
29
Q
- Tell me about a specific metric you have used to identify a need for a change in your department.
A
DIVE DEEP
30
Q
- Have you ever created a metric that helped identify a need for a change in your department?
A
DIVE DEEP
31
Q
- Tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with .
A
EARN TRUST
32
Q
- Give me an example of a tough or critical piece of feedback you received.
A
EARN TRUST
33
Q
- Describe a time when you needed to influence a peer who had a differing opinion about a shared goal.
A
EARN TRUST
34
Q
- Give me an example of a time when you were not able to meet a commitment.
A
EARN TRUST
35
Q
- Tell me about a time when you uncovered a significant problem in your team.
A
EARN TRUST
36
Q
- Tell me about a time when your team’s goals were out of alignment with another team you relied on in order to meet your goal.
A
EARN TRUST
37
Q
- Tell me about a time when a team member was struggling at work and you stepped in to help out.
A
EARN TRUST
37
Q
- Describe a time when you improved morale and productivity on your team.
A
EARN TRUST
38
Q
- Give me an example of how you have helped save costs or eliminate waste within your role or organization.
A
FRUGALITY
39
Q
- Describe a time when you had to get a project or initiative completed with limited resources.
A
FRUGALITY