1. People Who Use Services

Question 1

Name the different Client Groups.

Answer 1

Babies and Children - 0-12
Adolescents - 13-17
Adults - 18-65
Elderly - 65+

Additional Services- Applies to anyone with physical, mental health, sensory additional needs and learning difficulties.

Question 2

Why are you an adult when you’re 18?

Answer 2

Because you can vote.

Question 3

Why are you an Elder when you are 65?

Answer 3

Because this is the age to which you can claim your state pension.

Question 4

Name the 3 sectors of CARE

Answer 4

Health Care
Social Care
Early Years settings

Question 5

Name the 3 sectors of HEALTH and give examples of each

Answer 5

1. NHS Trusts:
   Hospital Trusts & Primary Care ( Dentist, GP, Health Visitor)

2. Local Authorities: 
Social Care ( Adult, Family and Children Services: Day Centres, Foster Homes)

3. Independent Care:
   Private and Voluntary
   ( BUPA: Private, pay to have treatment)
   ( Voluntary Charities have to self fund)

Question 6

What is Primary Care?

Answer 6

The initial, non emergency medical care given to an outpatient.

Question 7

What is Prejudice?

Answer 7

The preconceived opinion that is not based on reason or actual experience.

Question 8

What is Discrimination?

Answer 8

The UNJUST or UNFAIR treatment of DIFFERENT GROUPS of people due to their INDIVIDUAL differences.

Question 9

Direct Discrimination?

aware of discrimination

Answer 9

Words/Actions that are DELIBERATELY to DISADVANTAGE another individual where people are TREATED DIFFERENTLY or experience a service in an appropriate way.

Question 10

What is Indirect Discrimination?

Unaware of discrimination

Answer 10

LESS APPARENT, when conditions are IN PLACE that DEMONSTRATE a PREFERENCE for SOME people OVER others.

Question 11

Name the 5 Focus Of Prejudice against Form Of Discrimination

Answer 11

Race/Ethnicity -- Racism 
Gender            -- Sexism
Age                  -- Ageism
Sexuality         --  Homophobia 
Disability          -- Disablism

Question 12

Define Positive Discrimination and give 2 examples.

Answer 12

The favour/preference towards a certain group

e.g: Disabled and Parent and Child Parking.

Question 13

Give 3 examples of direct discrimination

Answer 13

Verbal Abuse
Physical Abuse
Inability to obtain.. A Job> based on discrimination despite meeting specifications

Question 14

Give 3 examples of Indirect discrimination

Answer 14

1. Not providing leaflets with different languages
2. Not making provision for different diet requirements in a residential home
3. Normal access to building does not allow a person with a physical disability to enter and no other provision is made

Question 15

How can prejudices be tackled in society?

Answer 15

1. Decide its WRONG
2. INTERNALISE NON PREJUDICE BELIEFS
3. Try to give prejudice people ADVICE to EXPRESS NON PREJUDICE BELIEFS and less prejudice behaviour.
   E.G: staff training to get rid of prejudice thoughts.

Question 16

Definition of a Stereotype?

Answer 16

A WIDELY HELD but FIXED + OVERSIMPLIFIED IMAGE of idea of a particular group of people.

Its cognitive.

Question 17

Definition of an Attitude.

Answer 17

Collection of thoughts or beliefs, A settled way of THINKING or FEELING about SOMETHING or someone.

Question 18

What do we use attitudes to do?

Answer 18

We use attitudes to define our experiences. Once you have an experience you associate it with a feeling whether that’s positive or negative.

Question 19

Definition of Ethnocentrism.

Answer 19

Showing/Having PREFERENCE/bias to people BELONGING to your own ethnical group (people similar to us).