1. Factsheet Wellness & Spa

Question 1

Definition of the word “Spa”

Answer 1

Spa comes from the Latin word, Salus per aquam, which means “health through water”.

Question 2

What would be a proper introduction question to guests when coming into the Spa?

Answer 2

Would you be interested in more of a massage, a facial or any hairstyle or manicure/pedicure services that we offer?

Question 3

What would be the 3 different Signature Services that we offer?!

Answer 3

SIGNATURE EXPERIENCE - Starlight Ocean Wave (90mins - $350++)

SIGNATURE JOURNEY’S -
Woods from the Surroundings 120min
Salt of the Earth 120mins
Metallic Gold 120mins
Water of the Maldives 160mins
Fire of the Sun 205mins

SIGNATURE BODY TREATMENT & THERAPY

Question 4

What is the SIGNATURE EXPERIENCE treatment?

Answer 4

Starlight Ocean Wave

Question 5

What are the different SIGNATURE JOURNEY’S treatments?

Answer 5

Woods from the Surroundings 120min

Salt of the Earth 120mins

Metallic Gold 120mins

Water of the Maldives 160mins

Fire of the Sun 205mins

Question 6

What is the particularity of the SIGNATURE JOURNEY’S ?

Answer 6

They offer multiple treatments in one!

Question 7

What are the only two treatments involving heat?

Answer 7

Elemental Bliss Ritual (135mins)
Softer treatment than the hot stone

Himalayan Stone (105mins)
Can work with chronic pain of medium intensity

(Both signature body treatment)

Question 8

What are the two treatments that incorporate an eye mask?

Answer 8

Starlight Ocean Wave

Jet lag Revival

Question 9

What is the name of the treatment that incorporates hot stones and a targeted cryotherapy?

Answer 9

Thermotherapy (75 & 105mins)

Question 10

What to ask to a guest when finishing to book a massage? (LQA guidelines)

Answer 10

Any preference for the gender of the therapist?!

Giving actual massage duration
When is the availability?

Informing about Cancellation policies
And reconfirming the treatment..

Inviting the guest to come half an hour before to use the steam and sauna.

Mentioning the other facilities and talking about the other services and complementaries

Asking if they would want a confirmation by email or by the PC

Is there anything else I can do to help you?!

Question 11

What is the additional cost for any IN-VILLA treatment or any Spa related services?!

Answer 11

50% increase

Question 12

What is the welcome drink/tea of the Spa?!

Answer 12

Lemongrass tea

Question 13

What are the after-hours charges for Spa services (meaning after hours of operation - after 9pm for example)?!

Answer 13

After-hours charges

From 9pm to midnight: $150

From midnight to 2-3am: $300

Question 14

How much does a Bath Robe cost?

Answer 14

$150

Question 15

How much does a Yukata cost?

Answer 15

$100

Question 16

What current promotions do we have?

Answer 16

Book aqua session for 1hr and get 20% off Ocean R

Buying a signature journey and get a Thalion calendar

Golden moment for 2 - 105 mins
Luxurious experience including a 15min foot ritual, a 30min detoxifying body scrub, a 30min relaxing massage, and a 30min rejuvenating facial.
$580++ for 2 people

Golden Hour at aqua wellness - 60min
$140++ for 2 people

20% OFF Golden Glow facial - 75min
Gentle exfoliation with brightening bamboo and ruby
$208++

Question 17

QA audit

17th to 27th of October 2024

Answer 17

For Audit Purposes
Facilities Operation Hours;

*Aqua: 9am to 9pm
*Fitness Instructor: 6am to 8pm
*Magazines: we have a QR Code for Pressreader
*All areas in the spa are cellphone free.
*Spa Reception: To put Fruit Basket
*Evian Water will be free that day if the audit ask.
*Silicon Earbuds for music for hygiene purposes.
*2 Hair Dryers each in Gym Fitness Changing Rooms. Total 4.
*Island Map for Running is in the gym.
55” TVs for installation.
*31.7 degrees maximum for the aqua main pool
*40 degrees maximum for the jacuzzi

Question 18

How much does a Bamboo Bottle cost at the gym?

Answer 18

$60++

Question 19

How much does a Whey Protein cost at the gym?

Answer 19

$19.50++

Question 20

What is the composition/ingredients of the Elemental Herbology FIRE oil?

Answer 20

Energizing (zest) bath & body oil

Sweet orange
Rosemary
Marjoram

Question 21

What is the composition/ingredients of the Elemental Herbology WOOD oil?

Answer 21

Rejuvenating bath & body oil

Lemongrass
Ho leaf
Nutmeg

Question 22

What is the composition/ingredients of the Elemental Herbology METAL oil?

Answer 22

Detoxifying bath & body oil

Rosemary
Grapefruit
Juniper berry

Question 23

What is the composition/ingredients of the Elemental Herbology WATER oil?

Answer 23

Soothing bath & body oil

Lavender
Ylang Ylang
Rose Damask

Question 24

What is the composition/ingredients of the Elemental Herbology EARTH oil?

Answer 24

Harmony bath & body oil

Mandarin
Cedarwood
Lime

Question 25

Would it be possible to keep a massage bed in the guest villa throughout their stay and how much will it cost?

Answer 25

Yes, it is possible to keep the massage beds in guest villa during their stay with an additional charge of USD 100++ per massage bed per day.

Question 26

What is the retail value of the calendar by Thalion with the 24 different sample size?

Answer 26

$175++

Question 27

What does SOP stand for?

Answer 27

Standard operating procedure

Question 28

What is the price of the WA gym gloves?

Answer 28

$55++

Question 29

Who is Mary, our Ayurvedic Healer & Practitioner?

Answer 29

Ayurvedic healer & practitioner More than 18 years of experience working in Ayurvedic hospitals and spas, including 6 years in "Ananda in the Himalayas", one of the most prestigious health center.

Question 30

What is the AQUA WELLNESS CENTER about?

Answer 30

It is a unique setting in the whole Maldives, consisting of an outdoor hydrotherapy massage pool. There is also a jacuzzi with view over the lagoon which is the perfect spot to catch the sunset and relaxing. + complementary Steam & Sauna 6 different zones, with each station targeting a specific body part. Air jets, shower jets and massage lounge. To relieve muscle tension, improve blood circulation and provide an aquatic myofascial targeted massage

Question 31

Which two villas are designed for our special need guests?

Answer 31

V601 V605

Question 32

How much does the sand cap (white/black) cost? (Casquette 🧢)

Answer 32

$70++

Question 33

How much does the bucket hat (white/black) cost?

Answer 33

$60++

Question 34

How much does the OceanR water bottle cost? (black/white/silver)

Answer 34

$80++

Question 35

How much does the Swim Short MEN cost? How much does the Swim Short YOUTH cost?

Answer 35

Men: $154++ Youth: $122.50++

Question 36

What two types of milk do we provide in our villas?

Answer 36

Full cream milk Organic almond milk

Question 37

What is the time zone which WAMI follows?

Answer 37

GMT +6

Question 38

How much extra is it for booking the Aqua Wellness Centre privately?

Answer 38

An additional $280++ per hour

Question 39

Which tier Hilton members are eligible for happy hour at Peacock Alley?

Answer 39

Gold and Diamond members