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1
Q

Where is the first place to check at the start of the shift for AVI Pre-Bookings?

A

Outlook Calendar

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2
Q

What is the best format to use when adding Pre-Bookings to Outlook Calendar? e.g. AVI

A

FLIGHT DESCRIPTION (998… PRE-BOOKING NUMBER) e.g. NZ615 2xPups (998-02013723).

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3
Q

Where do you write down any Pre-Booking information from Outlook Calendar?

A

On the Flight Movement Sheet in the Outbound Column.

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4
Q

When checking the Pre-Bookings at the start of Cargo shift, what is a good idea to have a look around the Cargo Area for?

A

Check to see if there are any Empty Cages that relate to any of the Pre-Bookings and check if any Cargo Agent has already filled out a Con-Note for the related bookings attached to Empty Cage.

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5
Q

If the AVI is travelling in a Cage that has been delivered to ZQN, what must you remember to ask the Customer todo before starting filling out the Outbound Con-Note?

A

Ask the customer to Sign and Print their name of the DELIVERY COPY for the Empty Cage and give the Customer the CONSIGNEE COPY to keep.

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6
Q

When you grab a new Green Con-Note to fill in, how do you get the data to fill out the information? (5x)

A
  1. Goto Outlook Calendar and find Booking information, Copy the Booking number e.g. 998-02013723, 2. Goto Express AWB (Ctrl+1), 3. select ◉ Reference, 4. Paste the 998-… Booking number into Air Waybill field, 5. click Retrieve.
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7
Q

When filling out the Green Con-Note with Pre-Booking information, what is a good idea to check?

A

Check what AVI weight the customer has chosen and also what price the customer paid for the Pre-Booking.

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8
Q

For up to 20kg AVI weight, what are the rates for ZQN to AKL or WLG, and ZQN to CHC.

A

AKL & WLG = $198, CHC = $120

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9
Q

What 1 piece of important information do you have to remember to write on the Con-Note, Where? and Why?

A

Write the Pre-Booking number e.g. 998-02013723, in the Senders Reference field. This is important for when you later need to load the Pre-Booking in Manawa quickly before you Assign the Con-Note number.

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10
Q

What 5x fields on the Con-Note do you leave blank and only fill out when the customer arrives?

A

NO OF PIECES, ACTUAL WEIGHT (KGS), CHARGEABLE WEIGHT (KGS), ACCEPTED BY & TIME.

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11
Q

Once you have filled out the Green Con-Note, what do you also need have with each Con-Note and can Pre-Fill out?

A

You need 1x NATIONAL CARGO LIABILITY FORM and LIVE ANIMAL CHECKSHEET for each Con-Note.

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12
Q

On the LIMITATION OF LIABILITY FORM, only fill out the?

A

Only fill out the DATE field, leave the customer to fill out the PRINT NAME & SIGNATURE fields when they arrive.

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13
Q

On the LIVE ANIMAL CHECKSHEET tick YES to all questions except numbers?

A

Numbers 7. & 8. should be ticked Rectified.

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14
Q

What number do you write on the bottom of the LIVE ANIMAL CHECKSHEET?

A

You write the Con-Note 086… number in the Consignment note number field.

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15
Q

Where should you keep all of the Con-Notes and Liability Forms before the customer arrives?

A

Attach them to the Cargo Prices Clipboard

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16
Q

When it gets closer to the flight, who should you let know and what should you also ask them?

A

Let the LOMAS of the flight know they are going to have a live animal on flight and if small, ask them if they want it put in either the BULK or on a PKC.

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17
Q

If you need to send a Dead Weight Statement before the customer has arrived, should you include the Live AVI on the page (Fax1)?

A

Yes you should include them and whether they will be in BULK or PKC, you only need to give an estimate weight if it is likely to weigh greater than 50kg.

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18
Q

If you have 2x Cages travelling on the same flight or a really big dog travelling, what can you do to prepare earlier. (3x Steps)

A

You can grab a dolley from the Graveyard and bring inside BMU to put a PKC on top and leave by Cargo Desk to you can put Cages on easily once customer arrives.

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19
Q

Once the customer calls to tell you they have arrived, what 5x items should you take out with you to meet them?

A

The Cargo Price Clipboard with pre-filled out Con-Note and Liability Form, the Cargo Trolley and any Empty Cages that are related to Booking.

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20
Q

If the customer arrives with 2x Dog cages and you have 2x Con-Notes, what is the first thing you should ask customer?

A

Which Dog belongs to which Con-Note, you don’t want to mix up which dog gets sent to who.

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21
Q

If the customer arrives with their own Con-Note that they have pre-filled out themselves, what do you do with the Con-Note you have prepared earlier and what number do you need to update on a separate form?

A

You can throw away the Con-Note you have created and simply use the Customer’s Con-Note, you will need to change the Con-Note 086… number written on the Liability Form.

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22
Q

After checking which cage belongs to which Con-Note (or if only a single Cage travelling) what is the next thing you should check?

A

Check the Cage is Acceptable to travel.

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23
Q

What materials can the cage not be made out of?

A

Wire Mesh or Fibre Board.

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24
Q

What can the cage not have on top?

A

A popup hatch in the lid.

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25
Q

If the cage is made of two halves, what must the cage have and what 2x things are not acceptable?

A

A two step fastener method (usually bolts), cable ties or plastic latches are not acceptable.

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26
Q

How far do Door pins have to extend?

A

1.6cm.

27
Q

What must be within 3cm of the door?

A

Either a cable tie or bolt to reinforce door frame.

28
Q

What must be done to the door or what would you usually do to the door if it hasn’t already been done? (2x Steps)

A

Tie cable ties to all four corners of the door (must not go through ventilation holes) and cut off excess length to around 10cm.

29
Q

In terms of Cage size, what 3x things should be cage be?

A

Big enough for the animal to Stand up, lie down and turn around (can’t be too small either).

30
Q

When weighing the Animal in the Cage on the oversize scales, do you include the Cage weight as part of the ACTUAL WEIGHT (KGS) and CHARGEABLE WEIGHT (KGS) on the Con-Note?

A

Yes always include the weight of the Cage when weighing Animal (even if customer is renting AirNZ Cage).

31
Q

How many NO OF PIECES would you write on Con-Note if you had 1x Dog in 1x Cage travelling on flight?

A

1x Animal inside of 1x Cage is counted as NO OF PIECES = 1.

32
Q

When you have finished Weighing the animal, what fields do you need to fill out on Con-Note? (6x)

A

NO OF PIECES, ACTUAL WEIGHT (KGS), CHARGEABLE WEIGHT (KGS), ACCEPTED BY, TIME and ask the customer to sign SENDERS SIGNATURE.

33
Q

If the Animal + Cage weigh greater than what weight, you should double check in the booking information up to what weight the customer paid for when they made their Pre-Booking?

A

Any Weight greater than 20kg.

34
Q

If a Customer has paid for 23kg and the Animal + Cage weighs less than 20kg and they ask for a refund, what should you do?

A

Refer them to call the National Cargo Line on 0800 737 737 to arrange.

35
Q

Where on the Con-Note is SECURITY DECLARATION?

A

On the REVERSE of the ACCEPTANCE COPY (we keep for our records).

36
Q

On the SECURITY DECLARATION the Customer will almost always be a?

A

UNKNOWN CUSTOMER

37
Q

On the SECURITY DECLARATION, what 5x fields must the customer fill out?

A

All four tick boxes, SIGN and DATE, write type of GOVERNMENT ID and write ID NUMBER.

38
Q

On the SECURITY DECLARATION, what 3x fields must you (the Cargo Agent) fill out?

A

Type of security Measures Applied, NAME and EMPLOYEE NUMBER.

39
Q

What part of the Con-Note do you give back to the Customer to keep?

A

The CUSTOMER COPY single page.

40
Q

Before taking the Animal + Cage back to the Cargo Desk, what last thing should you ask customer if they have?

A

Ask them if they have any Paperwork or items to travel with the animal that you will attach to the cage.

41
Q

Once you have taken the Animal + Cage back to the Cargo desk what 2x things should you do first with the Con-Note?

A

Tear off the ACCOUNTING COPY and ACCEPTANCE COPY and place on the Cargo Desk for data input later, then place the DELIVERY COPY and CONSIGNEE COPY in a clear Cargo Sleeve and attach to the top of the cage somewhere.

42
Q

Where is the best place on the cage to attach the DELIVERY COPY and CONSIGNEE COPY in clear Cargo Sleeve?

A

Somewhere on top of the cage.

43
Q

What should you do to the door of the Cage once you have taken it back to the Cargo Desk?

A

Cable tie the door tight in all four corners of the door, cut off excess length to about 10cm.

44
Q

If missing, what 3x Stickers should you attach to the cage?

A

LIVE ANIMALS, THIS WAY UP, CARGO TAPE.

45
Q

If the customer has given you additional items to travel with the Animal e.g Paperwork, Leash, Food etc. What should you do with this?

A

If it is Paperwork in a File, you can attach to the top of the cage with Cargo Tape or you can place items in clear Cargo Sleeves and attach them also with Cargo Tape.

46
Q

Before taking out a PKC with Cage attached to the aircraft to be loaded, what must you remember to do first?

A

Write down PKC number e.g. PKC59022 so you can write on Dead Weight Statement.

47
Q

Before sending last Dead Weight Statement (Fax2) to LoadControl, what 4x things must you update first?

A

The PKC number if using one, The Nett Weight and Gross Weights, Stamp FINAL twice on the page.

48
Q

When sending the eNOTOC to the pilots, are AVI considered as a SPECIAL LOAD?

A

Yes.

49
Q

If Animal + Cage is going to be loaded into the BULK, what POSN would you select on the eNOTOC?

A

POSN 52

50
Q

If Animal + Cage on a PKC is going to be loaded onto Aircraft, what POSN would you select on the eNOTOC?

A

POSN 42

51
Q

What can you leave until last in the process but must be done before the aircraft departs?

A

Entering the Con-Note information into Manawa Express AWB (Ctrl+1).

52
Q

Once the Animal + Cage has been loaded into aircraft and you want to start inputting Pre-Booking information in Manawa Express AWB what 4x things must you do?

A
  1. Goto Express AWB (Ctrl+1), 2. Select ◉ Reference, 3. Type the booking number from the Con-Note (Senders Reference) field into Air Waybill field, 4. Click RETRIEVE.
53
Q

Once you have retrieved booking info from booking number in Express AWB, what should you do immediately when you want to link the Pre-Booking to a Con-Note?

A
  1. Don’t fill in any information yet, 2. Go down to 9. Action and Click ASSIGN, 3. When the popup window appears, enter the Con-Note number from the Con-Note that you want to link, 4. Click Update? 5. Retrieve again using 086… Con-Note number.
54
Q

Once the Pre-Booking information has been successfully Assigned, what is the first thing you must do before entering any other information and why?

A

You must Retrieve the booking again but this time select ◉ AWB, make sure the 086… Con-Note number is correct and click RETRIEVE again. If you don’t don’t retrieve again using Con-Note number, any changes you make won’t be saved.

55
Q

Once you have Retrieved the booking number twice (once using Pre-Booking number and once using 086… Con-Note number) what information do you enter into Manawa Express AWB?

A

Enter the PIECES, GROSS WEIGHT & SECURITY INFO and click Update.

56
Q

Once you have assigned a Con-Note to Pre-Booking and updated information from Con-Note, how do you check the Cargo has been Successfully assigned to Flight?

A

Goto Outbound Flight Inventory (Ctrl+2) and enter outbound flight number, check to see Cargo Item’s GOODS STATUS is MANIFESTED.

57
Q

If Cage is going into bulk, do you need to move it there in Outbound Flight Inventory (Ctrl+2)?

A

No, it will be there by default.

58
Q

If Cage is going on PKC, do you need to move it there in Outbound Flight Inventory (Ctrl+2) and how?

A

Yes, 1. Goto Outbound Flight Inventory (Ctrl+2), 2. Select the cargo item so that it is highlighted, 3. Go down to 3. Action and select ◉ Change Location, 4. enter PKC… number, 5. Click PROCESS, 6. You have to click REFRESH (F5) to see if change was successful.

59
Q

After moving Cargo Item to a PKC in Outbound Flight Inventory, how do you know if change was successful?

A

Click REFRESH (F5) and check to see if 086… Con-Note in IDENTIFIER column has been updated to now show PKC… number.

60
Q

What is the last job to do once cargo item is on board aircraft and all data has been successfully inputted into Manawa Express AWB?

A

Take the Con-Note ACCOUNTING COPY and ACCEPTANCE COPY and put in their respective trays on the Cargo shelf.

61
Q

If a customer wishes to purchase the Medium sized cage, what price do we sell this for (inc GST)?

A

$150

62
Q

If a customer wishes to purchase the Small sized cage, what price do we sell this for (inc GST)?

A

$120

63
Q

If a customer wishes to send an empty AVI cage that is less than 15kg to somewhere, what price do we charge for this (inc GST)?

A

$42

64
Q

If a customer wishes to send an empty AVI cage that is equal or greater than 15kg to somewhere, what price do we charge for this (inc GST)?

A

$84

CARGO (4 decks)

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